Skip to main content
Beginning of main content

"Rooms were average and balconies needed cleaning. Breakfast was great " More

By a verified traveller on Thu 07 Mar 2024

Enter dates to see availability

Hotel Description

Rydges Lakeland Resort Queenstown places you steps from Lake Wakatipu and within a 10-minute stroll of SKYCITY Wharf Casino. Highlights at this eco-certified hotel include a restaurant, an outdoor swimming pool, and a bar/lounge.

The restaurant, Bazaar, serves local cuisine and is open for breakfast. Reds Bar is the hotel's own bar, serving drinks along with light fare. Enjoy the sauna and pool loungers. Added amenities include free WiFi in public areas, a snack bar/deli, and laundry facilities. Each morning cooked-to-order breakfast is served between 7:00 AM and 10 AM. There's also self parking, along with the convenience of car rentals on site.

In proximity to this 3.5-star Queenstown City Centre hotel you'll find The Remarkables Ski Area.

Standard Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
NZ$191* Per night/room 23 Apr. - 24 Apr.

Lake View King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Lake View Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Lake View Family Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite, 1 Bedroom, Lake View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Rydges Lakeland Resort Queenstown ratings based on 256 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Rydges Lakeland Resort Queenstown

Everyone (165) Couples (51) Family (24)
4 out of 5

Posted by on 11 Mar. 2024

Was this review helpful to you?
Comment from Hotel Management

16 Mar. 2024 by Rydges Queenstown Team

Thank you for your positive review. We are glad you enjoyed your stay with us. We hope to see you again!

3 out of 5
Rooms were average and balconies needed cleaning. Breakfast was great

Posted by , from Canberra on 7 Mar. 2024

Was this review helpful to you?
Comment from Hotel Management

8 Mar. 2024 by Rydges Queenstown Team

Thank you for your review. We're glad you enjoyed our delicious breakfast! Hope to see you around Queenstown again soon!

1 out of 5
Says soundproofed, instead our room had a door joining the neighbouring room with a crying child. Room was run down in a big way. Shower was so small you had to shimmy to turn around and wash your back. Drain was broken and you'd kick it around with every movement you made. 4 star it is not, super disappointed given the price. Avoid unless it's your last option.

Posted by on 27 Feb. 2024

Was this review helpful to you?
Comment from Hotel Management

3 Mar. 2024 by Rydges Queenstown Team

Thank you for your honest review. We are so sorry to hear your stay did not go as expected. We have planned some refurbishment that will take place in the future but, unfortunately, this is a long and slow process. We would love to have you back for a new Rydges to show you we're really about!

2 out of 5
The room assigned was on the ground floor with no view of the lake

Posted by on 20 Jan. 2024

Was this review helpful to you?
Comment from Hotel Management

21 Jan. 2024 by Rydges Queenstown Team

Thank you for your review. We apologise for the room issues. Our standard rooms are advertised as a pool view or a partial lake view, so unfortunately, they don't have a full lake view. We are trying to implement some changes in the future so you message will be passed on to the relevant departments. Hope to have you again in Queenstown!

3 out of 5
My television wasn’t working properly the two nights I was there was problems with the signal and I missed games of tennis, I told reception, it came back on after an hour , then next night same problem

Posted by on 18 Jan. 2024

Was this review helpful to you?
Comment from Hotel Management

19 Jan. 2024 by Rydges Queenstown Team

Thank you for your review. We're sorry to hear you had issues with the TV. We've passed on this to the maintenance department and we hope it won't happen again in the future. Stay safe!

3 out of 5
One of staff who served me at my arrival was terrible. Other staff was good. Cleaning cobdition of bathroom and vanity were not clean enough

Posted by on 14 Jan. 2024

Was this review helpful to you?
Comment from Hotel Management

17 Jan. 2024 by Rydges Queenstown Team

Thank you for your review. We apologise if your check-in process was not as expected, and this is not a standard for our hotel. We'll make sure we talk with our staff to prevent this from happening again in the future. Hope to see you again!

3 out of 5
Great location with an easy walk to town. Great view and helpful staff. Extractor fan didn't work in the bathroom and burger buns were too greasy.

Posted by on 13 Dec. 2023

Was this review helpful to you?
Comment from Hotel Management

22 Dec. 2023 by Rydges Queenstown Team

Thank your for your review. We are glad to hear you enjoyed the views and the service from our friendly staff! We look forward to having you again in Queenstown!

4 out of 5
I liked the CD location and how quiet it was

Posted by on 12 Nov. 2023

Was this review helpful to you?
Comment from Hotel Management

13 Nov. 2023 by Rydges Queenstown Team

Thank you for your positive review, we are glad to enjoyed the location of our hotel! We hope to see you again in Queenstown!

3 out of 5
The property was in a great location, However the room was disappointing, no power point next to the bed. Only one mirror in the bathroom, but the power supply in the bathroom was only for shavers so unable to dry your hair. No mirror in the room to do your hair next to the limited plugs that were there.

Posted by on 9 Nov. 2023

Was this review helpful to you?
Comment from Hotel Management

10 Nov. 2023 by Rydges Queenstown Team

Thanks for your honest review. We do appreciate your feedback as this allows us the chance to work on the areas that require attention. It is important to us that all our guests enjoy their stay with us and we are sorry to hear the condition of the hotel did not meet your expectations. But we are glad to hear you enjoy the location of the hotel and proximity to the town. Hope to see you in Queenstown again!

5 out of 5

Posted by on 29 Oct. 2023

Was this review helpful to you?
Comment from Hotel Management

31 Oct. 2023 by Rydges Queenstown Team

Thanking you for your positive words, we are pleased to know we were able to meet your expectations and you enjoyed our hospitality.

About the Rydges Lakeland Resort Queenstown

Location 38-54 Lake Esplanade, Queenstown, 9300

Property Features

Rydges Lakeland Resort Queenstown offers its guests an outdoor pool and a sauna. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Event space at this hotel measures 7126 square feet (662 square meters) and includes conference space. Tour/ticket assistance, multilingual staff, and ski storage are also featured at the eco-certified Rydges Lakeland Resort Queenstown. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 3.5-star Queenstown hotel is smoke free.

  • 72 guestrooms or units
  • 6 levels
  • Meeting rooms
  • 7126 sq ft of conference space
  • 662 sq m of conference space
  • Deli
  • Poolside lounge chairs
  • Ski equipment storage
  • Charging station for electric cars
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • In-room childcare (surcharge)
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Internet access - wireless

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Parking: Self parking available for a surcharge

Room Amenities

Rydges Lakeland Resort Queenstown offers 72 accommodations with safes and coffee/tea makers. A pillow menu is available. Plasma televisions are featured in guestrooms. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested.

  • In-room dining (24 hours)
  • Plasma television
  • Refrigerator
  • Coffee maker
  • Pillow options
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Sound-insulated rooms
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 10 AM.

Bazaar - This restaurant specializes in local cuisine and serves breakfast only. Guests can enjoy drinks at the bar.

Reds Bar - This poolside bar serves light fare only. Happy hour is offered. Open daily.

Late night fare is available from 24-hour room service.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash. This property uses eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.

  • No rollaway/extra beds available
  • Debit cards
  • Staffed front desk
  • Smoke detector
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is not sealed after cleaning
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Property follows sanitisation practices of Ecolab (3rd party expert - Global)
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in
  • Comprehensive food waste policy

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: NZD 100.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately NZD 36 for adults and NZD 18 for children
  • Uncovered self parking fee: NZD 15.00 per night
  • Credit card charges are subject to a surcharge of 2.00 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Lakeland Queenstown
  • Lakeland Resort Queenstown
  • Queenstown Rydges
  • Queenstown Rydges Lakeland Resort
  • Rydges Lakeland
  • Rydges Lakeland Queenstown
  • Rydges Lakeland Resort
  • Rydges Lakeland Resort Queenstown
  • Rydges Queenstown
  • Rydges Resort Queenstown
  • Rydges Lakeland Hotel Queenstown
  • Rydges Lakeland Queenstown
  • Rydges Lakeland Resort Queenstown Hotel
  • Rydges Lakeland Resort Queenstown Queenstown
  • Rydges Lakeland Resort Queenstown Hotel Queenstown

You should know

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Awards & Affiliations

  • Qualmark

National Rating

Qualmark® assigns an official star rating for accommodations in New Zealand. This Hotel property is rated 3 star plus and is displayed on this page as 3.5 stars.

Official New Zealand Rating provided by Qualmark®

url importing http://www.wotif.co.nz/Queenstown-Hotels-Rydges-Lakeland-Resort-Queenstown.h548794-p2.Hotel-Reviews?rm1=a2&
There was an error importing /Queenstown-Hotels-Rydges-Lakeland-Resort-Queenstown.h548794-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.wotif.co.nz/Queenstown-Hotels-Rydges-Lakeland-Resort-Queenstown.h548794-p2.Hotel-Reviews?rm1=a2&

Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.