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4.3 out of 5

"Check in process was overly long. Rooms were not available until 2 hrs after 3pm check in. Location is great and the art deco style of hotel is beauti ... " More

By a verified traveller on Tue 16 Apr 2024

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Hotel Description

Swissotel Sydney puts you in the heart of Sydney, connected to a shopping center and within steps of State Theatre and Queen Victoria Building. Highlights at this luxury hotel include a full-service spa, a restaurant, and an outdoor swimming pool.

A relaxing visit to Spa & Sport can include deep-tissue massages and hot stone massages along with access to the sauna. The restaurant, Ten Stories, serves local cuisine and is open for breakfast and dinner. Arches on Market is the hotel's own bar, serving drinks along with lunch and dinner. Enjoy the 24-hour gym, free pool cabanas, and pool loungers. 10958 square feet (1018 square meters) of event facilities include 8 meeting rooms and conference space, and other business amenities include a business center and limo/town car service. Other amenities include free WiFi in public areas, a coffee shop/cafe, and coffee/tea in a common area. Buffet breakfast is available on weekdays between 7:00 AM and 10:30 AM and on weekends between 7:00 AM and 11:00 AM. There's also the convenience of valet parking.

Places within a short walk of this 5-star Sydney Central Business District hotel include Westfield Shopping Centre and Sydney Tower Eye.

Premier King Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max
NZ$267* Per night/room 28 Apr. - 29 Apr.

Room, 1 King Bed, Balcony, Corner

Bed Count 1 King Bed Maximum Occupancy 2 Max

Swiss, Executive Room, 1 King Bed, Business Lounge Access

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Suite, 1 King Bed, Business Lounge Access

Bed Count 1 King Bed Maximum Occupancy 3 Max

Signature Suite, 1 King Bed, Business Lounge Access (Skyline)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Swiss Advantage Room, Twin Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Swissotel Sydney ratings based on 266 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Swissotel Sydney

Everyone (117) Couples (48) Family (62)
3 out of 5
Check in process was overly long. Rooms were not available until 2 hrs after 3pm check in. Location is great and the art deco style of hotel is beautiful. But the rooms were dusty and the fold out couch bed stained. Despite complaints it was still not appropriately cleaned.

Posted by on 16 Apr. 2024

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Comment from Hotel Management

16 Apr. 2024 by Swissôtel Sydney Team

Dear Jennifer,Thank you for taking the time to review your recent stay at Swissotel Sydney. We appreciate your feedback and have shared your comments with our Executive Housekeeper for review.Warm regards,Swissotel Sydney team

5 out of 5
Buffet breakfast was a let down for the queue and time taken to sit down

Posted by on 8 Apr. 2024

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Comment from Hotel Management

11 Apr. 2024 by Swissôtel Sydney Team

Dear Rajesh,Thank you for your review of Swissotel Sydney. Your buffet breakfast experience has been shared with our Food and Beverage Manager for review. We appreciate you sharing your experience and hope to welcome you back again soon.Warm regards,Swissotel Sydney team

5 out of 5
Great for a family staycation!

Posted by on 7 Apr. 2024

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Comment from Hotel Management

11 Apr. 2024 by Swissôtel Sydney Team

Dear Lucy,Thank you for you review of Swissotel Sydney.We are delighted you had a wonderful staycation with your family.We hope to welcome you back again during your next vacation period.Warm regards,Swissotel Sydney team

3 out of 5
First time ever after using Wotif for years with no issues, reception asked for proof from Wotif that $ had been paid/ collected. I have never been asked this before- put a damper on the evening. Also- no face washers at all, very threadbare towels for price charged.

Posted by on 6 Apr. 2024

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Comment from Hotel Management

11 Apr. 2024 by Swissôtel Sydney Team

Dear Janice,Thank you for your review from your recent stay at Swissotel Sydney. I am disappointed to learn that you experienced issues on check in regarding the payment of your room, your feedback has been shared with the Front Office Manager fore review.Warm regards,Swissotel Sydney team

4 out of 5
Great location and staff very helpful and friendly. Beds and pillows need upgrade though

Posted by on 2 Apr. 2024

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Comment from Hotel Management

4 Apr. 2024 by Swissôtel Sydney Team

Dear Kelly,Thank you for your review of Swissotel Sydney. I will share your comments with our team. We are currently have a mattress replacement program on-going at the hotel and hope you have the opportunity to return soon.Warm regards,Swissotel Sydney team

5 out of 5

Posted by on 14 Mar. 2024

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Comment from Hotel Management

16 Mar. 2024 by Swissôtel Sydney Team

Dear Dominador,Thank you for your 5/5 review of Swissotel Sydney.Warm regards,Swissotel Sydney team

5 out of 5
Close to almost everything: shopping, transportation , dining, churches

Posted by on 5 Mar. 2024

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Comment from Hotel Management

8 Mar. 2024 by Swissôtel Sydney Team

Dear Dominador,Thank you for reviewing Swissotel Sydney. We are delighted you found our location one of your favorite aspects of your stay. We hope to welcome you back again.Warm regards,Swissotel Sydney Team

5 out of 5
Friendly staff. Lovely foyer, retaurant & pool areas. Our room was older style but very spacious, clean and comfortable.

Posted by on 26 Feb. 2024

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Comment from Hotel Management

29 Feb. 2024 by Swissôtel Sydney Team

Dear Rebecca,Thank you for your review of Swissotel Sydney.We appreciate your feedback and hope to welcome you back in the near future.Warm regards,Swissotel Sydney team

5 out of 5
Amazing location in CBD

Posted by on 23 Feb. 2024

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Comment from Hotel Management

25 Feb. 2024 by Swissôtel Sydney Team

Dear Sanjay,Thank you for your review. We are happy our location suited your travel plans.Warm regards,Swissotel Sydney Team

4 out of 5
Nice

Posted by on 17 Feb. 2024

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Comment from Hotel Management

25 Feb. 2024 by Swissôtel Sydney Team

Dear Shane,Thank you for your review. We are pleased you enjoyed your stay.Warm regards,Swissotel Sydney Team

Property Features

Swissotel Sydney offers its guests a full-service spa, an outdoor pool, and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Business amenities include a business center, 8 meeting rooms, and limo/town car service. Event space at this hotel measures 10958 square feet (1018 square meters) and includes conference space. Spa services, tour/ticket assistance, and multilingual staff are also featured at the luxury Swissotel Sydney. You'll have access to the indoor pool at a partner property. Parking is available for a fee. This 5-star Sydney hotel is smoke free.

  • 369 guestrooms or units
  • 25 levels
  • 10958 sq ft of conference space
  • 1018 sq m of conference space
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , High-speed internet access , Internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Sydney Circular Quay Station (1.7 km / 1.1 mi)
  • Metro station: Town Hall Station (0.4 km / 0.2 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Swissotel Sydney offers 369 accommodations with minibars and safes. Beds feature premium bedding. A pillow menu is available. 40-inch LCD televisions come with cable channels and pay movies. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. This Sydney hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Movies for purchase
  • Electric kettle
  • Luxury bedding
  • Hypo-allergenic bedding
  • Pillow options
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Free tea bags/instant coffee
  • Wardrobe or closet
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM.

Ten Stories - This restaurant specializes in local cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.

Arches on Market - This bar serves lunch, dinner, and light fare. Open daily.

ONEA - Onsite café. Open select days.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Spa Services

  • Number of treatment rooms 5
  • Couples treatment rooms
  • Sauna in spa
  • Massages
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Guests will receive an email 48 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests will receive an email 48 hours before arrival with check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 75.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Onsite credit card payments are subject to a surcharge of 1.5% for Visa and Mastercard or 3% for American Express, JCB, or Diners Club cards.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • Children stay free
  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay for free – 2
  • Debit cards
  • Guests will receive an email with special check-in instructions
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Security system
  • Children stay free - maximum age 12
  • Credit card pre-authorisation
  • Guest will receive an email before arrival 48 hours
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Guests must provide health documentation
  • Sustainability/community reinvestment (10% revenue or more)
  • Comprehensive food waste policy
  • Comprehensive recycling policy

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AUD 44 for adults and AUD 16 for children
  • Covered valet parking fee: AUD 100 per day
  • Nearby parking fee: AUD 60 per day (1148 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 75.0 per night
  • Credit card charges are subject to a surcharge of 1.4 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Swissotel Sydney Hotel
  • Swissotel Hotel Sydney
  • Swissotel Sydney
  • Sydney Swissotel
  • Swissotel Sydney Hotel Sydney
  • Sydney Swissotel Hotel
  • Swissotel Sydney Hotel
  • Swissotel Sydney Sydney
  • Swissotel Sydney Hotel Sydney

You should know

  • Pool access available from 6:00 AM to 10:00 PM.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.