This site uses cookies and similar technologies to analyse traffic, personalise content and ads, and provide social media features.Learn more and adjust settings.
"Every thing we wanted to do and see was in easy walking distance.
Had a very nice breakfast this morning before we left. Hotel is close to train stati
...
"
More
Grosvenor Hotel Adelaide places you in the center of Adelaide, steps from Adelaide Convention Centre and within a short 5-minute stroll of Adelaide Festival Centre. Highlights at this hotel include free in-room WiFi.
This smoke-free hotel offers free WiFi in public areas, concierge services, and a 24-hour front desk. Additionally, you'll find laundry facilities, dry cleaning/laundry services, and multilingual staff. Each morning continental breakfast is served between 7:00 AM and 9:30 AM. There's also the convenience of self parking.
Sights within a 10-minute walk of this Adelaide Central Business District hotel include Rundle Mall and University of Adelaide.
Grosvenor Hotel Adelaide ratings based on 441 Verified Reviews
Review Summary
3.8
out of 5
4.0 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.0 out of 5.0
Hotel condition3.5 out of 5.0
Guest reviews for Grosvenor Hotel Adelaide
Everyone (208)Couples (95)Family (79)
5 out of 5
Every thing we wanted to do and see was in easy walking distance.
Had a very nice breakfast this morning before we left. Hotel is close to train station, by which point we came in to the city.
Posted by Patrick on 23 Apr. 2024
Was this review helpful to you?
3 out of 5
My main impression was that the property was COLD. I was told that the heating was not on throughout the hotel - no reason given. They offered me a small heater for my room. Lucky it wasn't winter - I can't imagine how that would be! I came from Darwin so was feeling the cooler temperatures in Adelaide. Fortunately the bed was warm and cozy, though I had to drape my extra towels on to get the warmth happening.
My room had no windows to the street. Windows were painted over and I could glimpse out into an alcove that was dirty and full of pigeon droppings. Not ideal.
The TV had a limited number of channels but enough to get by.
The image of government buildings cushioned into the panel above the bed in the rooms (I stayed in two different rooms, which had the same image) was dark and depressing. The room could be lightened by something more cheerful.
The water pressure and temperature in the shower were good.
There was a reasonable but pleasant walk to the Rundle Mall and a stroll up North Terrace was enjoyable looking at historic figures and landmarks.
Unfortunately The Grosvenor is now surrounded by some unsavoury venues. Patrons from the pub next door come up to have a smoke outside the front of The Grosvenor and deposit their ash in the giant but empty pot plant holders (which only seems to encourage them).
Homeless people also seem to be gravitating to that area. The street looks dirty.
Otherwise, the stay was pleasant enough - quiet and basic.
Posted by Heather on 21 Apr. 2024
Was this review helpful to you?
Comment from Hotel Management
22 Apr. 2024
by Ishwar- Front Office Assistant Night Manager
Dear Heather,Thank you for choosing Grosvenor Hotel Adelaide and for sharing your detailed feedback with us. We appreciate your insights as they help us improve our guests' experience.We apologize for any inconvenience you experienced with the heating in the hotel. Your feedback regarding the room temperature and the view from your room is valuable, and we will address these issues to ensure a more comfortable and pleasant stay for our guests.We are glad to hear that you found the bed warm and cozy, and that the water pressure and temperature in the shower were good. We will also take note of your suggestions regarding the image above the bed and the general ambiance of the room.Regarding the surrounding area, we are sorry to hear about your experience. We will address these concerns with the relevant authorities to ensure a safer and cleaner environment for our guests.We appreciate your understanding and hope to have the opportunity to welcome you back to Grosvenor Hotel Adelaide for a more enjoyable stay in the future.Warm Regards,IshwarFront Office Assistant Night Manager
3 out of 5
Good location, great staff, but the rooms are run down
Posted by Jeff on 12 Apr. 2024
Was this review helpful to you?
Comment from Hotel Management
16 Apr. 2024
by Sam - Front Office Team Leader
Thank you for choosing to stay with us and for sharing your feedback.We're pleased to hear that you found our location convenient and that our staff made your stay enjoyable. However, we're sorry to hear that you found the rooms to be run down.Please know that we take your comments seriously and will use them to improve our facilities. We are continuously working to enhance our guests' experience, and your feedback is invaluable in this process.We hope to have the opportunity to welcome you back for an improved stay in the future.
5 out of 5
Property was a bit dated but nevertheless clean and tidy. Staff very helpful.
Posted by Jaclyn, from Altona on 8 Apr. 2024
Was this review helpful to you?
Comment from Hotel Management
9 Apr. 2024
by Ishwar- front Office Assistant Night Manager
Dear Jaclyn,Thank you for choosing to stay at the Grosvenor Hotel and for sharing your feedback with us. We're pleased to hear that you found our property to be clean and tidy, and we appreciate your kind words about our staff.We understand that our property may be a bit dated, and we are continuously working to improve our facilities to enhance our guests' experience. Your feedback is valuable to us, and we will use it to guide our future improvements.We're delighted that our staff were able to assist you during your stay. Providing exceptional service to our guests is our top priority, and we're glad to hear that we met your expectations in this regard.We hope to have the opportunity to welcome you back for another pleasant stay in the future.Warm regards,IshwarFront Office Assistant Night Manager
3 out of 5
Posted by Adrian on 2 Apr. 2024
Was this review helpful to you?
Comment from Hotel Management
3 Apr. 2024
by Courtney, Assistant Front Office Manager
Dear Adrian,Thank you for rating your stay with us at the Grosvenor Hotel Adelaide 3/5.We sincerely apologise for any inconvenience and discomfort you experienced during your stay. We appreciate you sharing your rating, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Courtney, Assistant Front Office Manager
5 out of 5
Front desk upgraded our room in arrival for free. The only downfall on our stay was the car parking. Extremely small spaces and difficult to get in and out of
Posted by Lisa on 1 Apr. 2024
Was this review helpful to you?
Comment from Hotel Management
1 Apr. 2024
by Courtney Assistant Front Office Manager
Dear Lisa,We very much appreciate your comments regarding your stay at the Grosvenor Hotel Adelaide. I am delighted to read that you had a comfortable stay and enjoyed your visit at our hotel, especially the service provided by our teams here. Sadly, our hotel car park does have limited spaces and which are very small. We have alternately arranged an overflow car park, which is roughly 100 meters down the road. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Courtney Assistant Front Office Manager
3 out of 5
Reasonable room, reasonable breakfast, great location close to restaurant options. Rooms and decor dated but room was spacious enough. Suits if you’re after a room for a night and not worried about a view nor spending time in the room
Posted by Adrian on 24 Mar. 2024
Was this review helpful to you?
Comment from Hotel Management
24 Mar. 2024
by Courtney, Assistant Front Office Manager
Dear Adrian,Thank you for taking the time to tell us about your experience at the Grosvenor Hotel Adelaide.We sincerely apologise for any inconvenience and discomfort you experienced during your stay. Your feedback will be passed over to our management team for review and appropriate follow up.We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Courtney, Assistant Front Office Manager
5 out of 5
Was happy with our stay, very clean and enough space. My only complaint would be being unable to adjust temperature of air conditioning in the room, there was only adjustment for fan speed.
Posted by Craig on 22 Mar. 2024
Was this review helpful to you?
Comment from Hotel Management
23 Mar. 2024
by Courtney, Assistant Front Office Manager
Dear Craig,We very much appreciate your comments regarding your stay at the Grosvenor Hotel Adelaide. I am delighted to read that you had a comfortable stay. Unfortunately, we have a centralised air-conditioning system at the hotel, due to which we do not have individual temperature controls in the room. We apologies for any discomfort you experienced during your stay.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Courtney Assistant Front Office Manager
5 out of 5
Great location!
Posted by Jessica on 22 Mar. 2024
Was this review helpful to you?
Comment from Hotel Management
23 Mar. 2024
by Courtney, Assistant Front Office Manager
Dear Jessica,We very much appreciate your comments regarding your stay at the Grosvenor Hotel Adelaide. I 100% agree with you on our location being excellent, very close to everything the Adelaide CBD has to offer when travelling to South Australia.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Courtney, Assistant Front Office Manager
4 out of 5
Posted by Gillian on 18 Mar. 2024
Was this review helpful to you?
Comment from Hotel Management
9 Apr. 2024
by Ishwar- front Office Assistant Night Manager
Dear Gillian,Thank you for sharing your feedback and for choosing to stay with us. We're glad to hear that you had an overall positive experience during your visit.Your feedback is important to us, and we strive to provide the best possible service to all our guests. We appreciate your comments and suggestions, as they help us improve and enhance the experiences of our future guests.We hope to have the opportunity to welcome you back in the future for an even better stay.Warm regards,IshwarFront Office Assistant Night Manager
As a guest of Grosvenor Hotel Adelaide, you'll find tour/ticket assistance, a vending machine, and multilingual staff. Public spaces have free WiFi. Grosvenor Hotel Adelaide also features concierge services, laundry facilities, and dry cleaning/laundry services. For a fee, parking is available. This Adelaide hotel is smoke free.
1 building
181 guestrooms or units
5 levels
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Staff is multilingual
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Television in lobby
Elevator
No smoking on site
Water dispenser
Family Friendly Amenities
Family property
Free WiFi
Laundry facilities
Free cribs/infant beds
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Self parking (surcharge)
Transport
Train station: Adelaide Station (0.3 km / 0.2 mi)
Metro station: Adelaide Railway Station Tram Stop (0.1 km / 0.1 mi)
Parking: Self parking available for a surcharge
Room Amenities
Grosvenor Hotel Adelaide offers 181 air-conditioned accommodations with hair dryers and irons/ironing boards. Televisions come with cable channels and pay movies. Bathrooms include bathtubs or showers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.
Television
Cable channels
Movies for purchase
Bathtub or shower
Cribs (free)
Rollaway beds (surcharge)
Housekeeping (daily)
Hair dryer
Telephone
Iron and ironing board
Desk
Air conditioning
Ensuite bathroom
Connecting rooms available
Change of towels (on request)
Change of bedsheets (on request)
Travel crib
Food & Drink
For a fee, guests can enjoy continental breakfast daily from 7:00 AM to 9:30 AM.
Hotel Policies
Check-in
Check-in time starts at 2 PM
Minimum check-in age is: 18
Check-in time ends at anytime
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Up to 2 children 15 years old and younger stay free, per registered adult, when using existing bedding.
Rollaway/extra beds are available for AUD 45.00 per night.
Free cribs (infant beds)!
Pet Policy
No pets allowed, but service animals are welcome
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).
Children stay free
Parking height restrictions apply
Service animals are allowed
Service animals are exempt from fees/restrictions
Number of children who can stay for free – 2
Debit cards
Staffed front desk
Smoke detector
LGBTQIA friendly
Children stay free - maximum age 15
Credit card pre-authorisation
Property is cleaned with disinfectant
Staff wear personal protective equipment
Protective clothing is available for guests
Masks are available for guests
Gloves are available for guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitiser
Social distancing measures are in place
Contactless check-in is available
Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
Property confirms they are implementing enhanced cleaning measures
Individually wrapped food options are available
Individually wrapped food options are available for breakfast
Individually wrapped food options are available through room service
No gap period between guests' stays
Staff temperature checks are not conducted regularly
Temperature checks are not available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Guest accommodation is not sealed after cleaning
Electrostatic spray is not used for disinfection
Cashless transactions are available
Masks are not compulsory at the property
Contactless food service / room service is available
Reservation is not required for facilities on site
Property follows sanitisation practices of Bureau Veritas (3rd party expert - Global)
Mobile key entry is not available
Food service has been amended for enhanced safety
Humane animal treatment
Sustainability/community reinvestment (10% revenue or more)
Comprehensive recycling policy
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for continental breakfast: approximately AUD 15 per person
Covered self parking fee: AUD 25.00 per night
Nearby parking fee: AUD 25.00 per day (656 ft away)
Rollaway bed fee: AUD 45.00 per night
Credit card charges are subject to a surcharge of 1.4 percent
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Hotel Mercure Grosvenor
Mercure Grosvenor
Mercure Grosvenor Adelaide
Mercure Grosvenor Hotel
Mercure Grosvenor Hotel Adelaide
Accor Grosvenor Hotel
Mercure Grosvenor Hotel Adelaide
Grosvenor Hotel Adelaide Hotel
Mercure Grosvenor Hotel Adelaide
Grosvenor Hotel Adelaide Adelaide
Grosvenor Hotel Adelaide Hotel Adelaide
You should know
Up to 2 children 15 years old and younger stay free, per registered adult, in the same room as the parent or guardian when using existing bedding.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
There was an error importing /Adelaide-Hotels-Grosvenor-Hotel-Adelaide.h24006-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.wotif.co.nz/Adelaide-Hotels-Grosvenor-Hotel-Adelaide.h24006-p2.Hotel-Reviews?rm1=a2&
Frequently Asked Questions
Grosvenor Hotel Adelaide offers free cancellation on select room rates. Check out the cancellation policy for more info.
Yep, Grosvenor Hotel Adelaide has a secured covered self car park for AUD 25.00 per night.
The closest beach to Grosvenor Hotel Adelaide is Glenelg Beach (10.1 km).
You bet! With amenities like laundry facilities, as well as free infant beds and travel cots in the guestrooms, it's no surprise Grosvenor Hotel Adelaide is a hit with families.
Yep, continental brekkie is available daily between 7:00 AM and 9:30 AM.
No, Grosvenor Hotel Adelaide does not offer an airport shuttle service.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
