2/10 Terrible
Mona
Business traveller
19 Aug 2023
Staff behaved was so bad
I'm customer on this hotel and this is not my first time facing this issue with staff when I came to book I told them I want to stay till 5 then they asked me to pay 100 extra then I told them what time maximum I can check out the lady she said till 2 pm we can give you but next day I was sleeping one from the customer service lady staff she called me on my personal number asking me to check out by 12 pm then I told her can I leave by 1:30 pm she said no at least 1 pm because we have arrival and we need the room but same time I checked website to see if there is room or no but I was chocked when I saw all type of room have 5 rooms left why the staff have to lie to me ?? If I requested to leave 2 pm and staff agreed why next day they have to call me and asking me to leave???
Mona
Stayed 1 night in Aug 2023