Bahia Principe Luxury Akumal - All Inclusive

4.5 star property
Luxury property on the beach, with 3 outdoor swimming pools

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Bahia Principe Luxury Akumal - All Inclusive

Photo gallery for Bahia Principe Luxury Akumal - All Inclusive

8 bars/lounges, 3 poolside bars, 2 beach bars, swim-up bar
Aerial view
In-room safe, individually furnished, desk, laptop workspace
7 restaurants, breakfast, lunch, dinner served; international cuisine
Interior

Overview of Bahia Principe Luxury Akumal - All Inclusive

Reviews
8.4

Very good

Popular amenities

  • SpaSpaSpa
  • PoolPoolPool
  • On private beach
  • Breakfast includedBreakfast includedBreakfast included
  • LaundryLaundryLaundry
  • Parking includedParking includedParking included

Explore the area

Map
Carretera Chetumal - Cancún, Km 250, Akumal, QROO, 77760
  • Popular LocationPakal1 min walk
  • Popular LocationCoba Premium Lobby Bar3 min walk
  • Popular LocationRestaurante Frutos del Mar4 min walk
  • Popular LocationDolce Vita Akumal5 min walk

Room options

Junior Suite, Oceanfront (Superior)

Highlights

Furnished balcony
Individually furnished
Air conditioning
Free cots/infant beds
Dining table
TV
Blackout curtains
Day bed
  • 38 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Junior Suite (Premium)

Highlights

Furnished balcony
Individually furnished
Air conditioning
Free cots/infant beds
Dining table
TV
Day bed
Ceiling fan
  • 36 sq m
  • Sleeps 4
  • 1 King Bed

Junior Suite (Premium)

Highlights

Furnished balcony
Individually furnished
Air conditioning
Free cots/infant beds
Dining table
TV
Day bed
Ceiling fan
  • 36 sq m
  • Sleeps 4
  • 1 King Bed

Junior Suite (Premium)

Highlights

Furnished balcony
Individually furnished
Air conditioning
Free cots/infant beds
Dining table
TV
Day bed
Ceiling fan
  • 35 sq m
  • Sleeps 4
  • 1 King Bed

Junior Suite (Premium)

Highlights

Furnished balcony
Individually furnished
Air conditioning
Free cots/infant beds
Dining table
TV
Day bed
Ceiling fan
  • 36 sq m
  • Sleeps 4
  • 1 King Bed

Junior Suite (Superior)

Highlights

Furnished balcony
Individually furnished
Air conditioning
Free cots/infant beds
Dining table
TV
Blackout curtains
Day bed
  • 38 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (Premium)

Highlights

Furnished balcony
Individually furnished
Air conditioning
Free cots/infant beds
Dining table
TV
Day bed
Ceiling fan
  • 36 sq m
  • Sleeps 4
  • 1 King Bed

Junior Suite (Premium)

Highlights

Furnished balcony
Individually furnished
Air conditioning
Free cots/infant beds
Dining table
TV
Day bed
Ceiling fan
  • 36 sq m
  • Sleeps 4
  • 1 King Bed

Junior Suite (Deluxe-Adults Only)

Highlights

Furnished balcony
Individually furnished
Air conditioning
Free cots/infant beds
Dining table
TV
Blackout curtains
Day bed
  • 46 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Deluxe - Adults Only)

Highlights

Furnished balcony
Individually furnished
Air conditioning
Free cots/infant beds
Dining table
TV
Blackout curtains
Day bed
  • 46 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (Superior)

Highlights

Furnished balcony
Individually furnished
Air conditioning
Free cots/infant beds
Dining table
TV
Blackout curtains
Day bed
  • 38 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (Deluxe Swim Up)

Highlights

Furnished balcony
Individually furnished
Private plunge pool
Air conditioning
Free cots/infant beds
Dining table
TV
Day bed
  • 45 sq m
  • Sleeps 4
  • 1 King Bed

Junior Suite (Deluxe Swim Up)

Highlights

Furnished balcony
Individually furnished
Private plunge pool
Air conditioning
Free cots/infant beds
Dining table
TV
Day bed
  • 45 sq m
  • Sleeps 4
  • 1 King Bed

Junior Suite (Deluxe Swim Up)

Highlights

Furnished balcony
Individually furnished
Private plunge pool
Air conditioning
Free cots/infant beds
Dining table
TV
Day bed
  • 45 sq m
  • Sleeps 4
  • 1 King Bed

Junior Suite (Deluxe Swim Up)

Highlights

Furnished balcony
Individually furnished
Private plunge pool
Air conditioning
Free cots/infant beds
Dining table
TV
Day bed
  • 45 sq m
  • Sleeps 4
  • 1 King Bed

Junior Suite (Deluxe Swim Up)

Highlights

Furnished balcony
Individually furnished
Private plunge pool
Air conditioning
Free cots/infant beds
Dining table
TV
Separate bedroom
  • 45 sq m
  • Sleeps 4
  • 1 King Bed

Junior Suite (Deluxe Swim Up)

Highlights

Furnished balcony
Individually furnished
Private plunge pool
Air conditioning
Free cots/infant beds
Dining table
TV
Day bed
  • 45 sq m
  • Sleeps 4
  • 1 King Bed

Junior Suite, Oceanfront

Highlights

Furnished balcony
Individually furnished
Air conditioning
Free cots/infant beds
Dining table
TV
Blackout curtains
Day bed
  • 46 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (Superior)

Highlights

Furnished balcony
Individually furnished
Air conditioning
Free cots/infant beds
Dining table
TV
Blackout curtains
Day bed
  • 38 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Superior)

Highlights

Furnished balcony
Individually furnished
Air conditioning
Free cots/infant beds
Dining table
TV
Blackout curtains
Day bed
  • 38 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Junior Suite (Deluxe-Adults Only)

Highlights

Furnished balcony
Individually furnished
Air conditioning
Free cots/infant beds
Dining table
TV
Blackout curtains
Day bed
  • 38 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Deluxe - Adults Only)

Highlights

Furnished balcony
Individually furnished
Air conditioning
Free cots/infant beds
Dining table
TV
Blackout curtains
Day bed
  • 38 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Superior)

Highlights

Furnished balcony
Individually furnished
Air conditioning
Free cots/infant beds
Dining table
TV
Blackout curtains
Day bed
  • 38 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Junior Suite (Superior)

Highlights

Furnished balcony
Individually furnished
Air conditioning
Free cots/infant beds
Dining table
TV
Blackout curtains
Day bed
  • 38 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Superior)

Highlights

Furnished balcony
Individually furnished
Air conditioning
Free cots/infant beds
Dining table
TV
Blackout curtains
Day bed
  • 38 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Junior Suite (Superior)

Highlights

Furnished balcony
Individually furnished
Air conditioning
Free cots/infant beds
Dining table
TV
Blackout curtains
Day bed
  • 38 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (Deluxe)

Highlights

Furnished balcony
Individually furnished
Air conditioning
Free cots/infant beds
Dining table
TV
Blackout curtains
Day bed
  • 46 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (Deluxe-Adults Only)

Highlights

Furnished balcony
Individually furnished
Air conditioning
Free cots/infant beds
Dining table
TV
Blackout curtains
Day bed
  • 38 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Deluxe)

Highlights

Furnished balcony
Individually furnished
Air conditioning
Free cots/infant beds
Dining table
TV
Blackout curtains
Day bed
  • 46 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Deluxe - Adults Only)

Highlights

Furnished balcony
Individually furnished
Air conditioning
Free cots/infant beds
Dining table
TV
Blackout curtains
Day bed
  • 38 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (Deluxe-Adults Only)

Highlights

Furnished balcony
Individually furnished
Air conditioning
Free cots/infant beds
Dining table
TV
Blackout curtains
Day bed
  • 38 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Deluxe - Adults Only)

Highlights

Furnished balcony
Individually furnished
Air conditioning
Free cots/infant beds
Dining table
TV
Blackout curtains
Day bed
  • 38 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront

Highlights

Furnished balcony
Individually furnished
Air conditioning
Free cots/infant beds
Dining table
TV
Blackout curtains
Day bed
  • 38 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (Deluxe)

Highlights

Furnished balcony
Individually furnished
Air conditioning
Free cots/infant beds
Dining table
TV
Blackout curtains
Day bed
  • 46 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (Superior)

Highlights

Furnished balcony
Individually furnished
Air conditioning
Free cots/infant beds
Dining table
TV
Blackout curtains
Day bed
  • 38 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Deluxe)

Highlights

Furnished balcony
Individually furnished
Air conditioning
Free cots/infant beds
Dining table
TV
Blackout curtains
Day bed
  • 46 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Similar properties

About the area

Akumal

A luxury stay in Akumal awaits you at Bahia Principe Luxury Akumal - All Inclusive. Within a 20-minute stroll, you'll find Riviera Maya Golf Club and Aktun Chen. Highlights at this all-inclusive property include 7 restaurants, 3 outdoor swimming pools and a full-service spa. .A day of pampering at Bahia Spa can include beachside massages, body wraps and body scrubs along with access to the sauna and hot tub. The buffet restaurant, Riviera, serves international cuisine and is open for breakfast, lunch and dinner. With 2 beach bars and 3 poolside bars to choose from, you can enjoy a drink at the property. Spend the day at the private beach where you'll find umbrellas, and enjoy the 5 outdoor tennis courts and golf course. Plus you'll find a nightclub, free WiFi in public areas and a gym. Each morning free buffet breakfast is offered between 7:00 AM and 10:30 AM. There's also the convenience of free self parking. .Attractions within a 10-minute drive of this 4.5-property class Akumal property include Akumal Beach and Xel-Há Park.

What's nearby

  • Dolphinaris Tulum - 6 min walk
  • Riviera Maya Golf Club - 17 min walk
  • Aktun Chen - 17 min walk
  • Akumal Beach - 9 min drive
  • Half Moon Bay - 15 min drive

Getting around

  • Tulum Intl. Airport (TQO) - 68 min drive

Restaurants

  • Thali Restaurant - 16 min walk
  • Restaurant Kukulkan - 8 min walk
  • Restaurante Yucatan - 15 min walk
  • Lobby Pub - 6 min walk
  • Mikado - Restaurante Japonés - 5 min walk

About this property

Bahia Principe Luxury Akumal - All Inclusive

Luxury property on the beach, with 3 outdoor swimming pools
Bahia Principe Luxury Akumal - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to unwind on the sandy beach. Summer fun is a breeze at Bahia Principe Luxury Akumal - All Inclusive, where you can play a round of golf at the golf course, cool off in one of the 3 outdoor swimming pools and enjoy a treatment at the full-service spa.

Free breakfast is served daily. There are 7 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 3 poolside bars and 8 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a free kid's club, a children's pool and outdoor tennis courts. Free self parking is available.

This 4.5-star Akumal property is smoke free.

  • 758 guestrooms or units
  • 3 levels
  • 7 dining venues
  • 2 bars on the beach
  • 3 bars by the pool
  • 8 bars or lounges
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Childcare (free)
  • Supervised kids' activities (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Charging station for electric cars
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • No smoking on site
  • Water dispenser
  • Swim-up bar
Bahia Principe Luxury Akumal - All Inclusive offers 758 accommodations with a safe and complimentary bottles of water. Rooms open to furnished balconies. This individually furnished accommodation includes dining tables. Televisions come with satellite channels. Bathrooms include a combined bath/shower unit with in-room jetted baths and a rainfall showerhead. Bathrooms are also outfitted with dressing gowns, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Bahia Spa has massage/treatment rooms and couples treatment room(s). Massages are available on the beach and in the spa. Other services include facials, body wraps and body scrubs. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM–10:30 AM
  • 2 beach bars
  • 3 poolside bars
  • 7 restaurants
  • 8 bars/lounges
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Arlequin
  • Dolce Vita
  • Frutos del Mar
  • Riviera
  • Rodizio Los Corales

Things to do

  • 27 holes of golf
  • 3 outdoor pools
  • 5 outdoor tennis courts
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Bicycle tours
  • Billiards/pool table
  • Children's pool
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Gym
  • Kayaking
  • Nightclub
  • Parasailing
  • Personal motorised watercraft
  • Playground
  • Sailing
  • Sauna
  • Shopping
  • Snorkelling
  • Steam room
  • Waterslide
  • Windsurfing

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Dining table
  • Free babysitting
  • Free children's club
  • Free cot
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference space

Outdoors

  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • In a nature reserve
  • On a private beach
  • On the bay
  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa treatment rooms
  • Spa tub
  • Steam room

Accessibility

  • No lift

More

  • 3 floors
  • Banquet hall
  • Eco-friendly cleaning products used
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Free bottled water

Outdoor space

  • Furnished balcony

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Desk chair
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: USD 1.8 per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa and Mastercard. Cash is not accepted. This property uses eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher and a first aid kit in all accommodation. Contactless check-in and contactless check-out are available.

Property is also known as

Akumal Grand Bahia
Akumal Grand Bahia Principe
All Inclusive Bahia
All Inclusive Bahia Principe
Bahia All Inclusive
Bahia Principe All Inclusive
Grand Bahia Principe Akumal
Bahia Principe Akumal Inclusi
Grand Bahia Principe All Inclusive
Luxury Bahia Principe Akumal All Inclusive
Luxury Bahia Principe All Inclusive
Luxury Bahia Principe Akumal
Bahia Principe Luxury Akumal
Luxury Bahia Principe Akumal All Inclusive
Bahia Principe Luxury Akumal All Inclusive
Bahia Principe Luxury Akumal - All Inclusive Akumal

Frequently asked questions

What is the cancellation policy at Bahia Principe Luxury Akumal - All Inclusive?

Bahia Principe Luxury Akumal - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Bahia Principe Luxury Akumal - All Inclusive?

Yep, Bahia Principe Luxury Akumal - All Inclusive has a free self car park.

Are there any beaches close to Bahia Principe Luxury Akumal - All Inclusive?

The closest beach to Bahia Principe Luxury Akumal - All Inclusive is Akumal Beach (4.1 km).

Is there a spa on site at Bahia Principe Luxury Akumal - All Inclusive?

Yep, Bahia Spa is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as beachside massages.

Does Bahia Principe Luxury Akumal - All Inclusive have a pool?

Yep, and guests recommend it! Bahia Principe Luxury Akumal - All Inclusive has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and on a lounger.

Does Bahia Principe Luxury Akumal - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Bahia Principe Luxury Akumal - All Inclusive?

Bahia Principe Luxury Akumal - All Inclusive features a private beach, 2 beach bars and 3 outdoor pools. All guestrooms come with Private jetted baths and 24-hour room service.

What makes Bahia Principe Luxury Akumal - All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as Jetted bath and private balconies in the guestrooms, help set the scene for a romantic weekend at Bahia Principe Luxury Akumal - All Inclusive.

Is Bahia Principe Luxury Akumal - All Inclusive family-friendly?

You bet! With amenities like a free kids' club and a children's pool, as well as free infant beds in the guestrooms, it's no surprise Bahia Principe Luxury Akumal - All Inclusive is a hit with families.

Are there hot tubs in the rooms at Bahia Principe Luxury Akumal - All Inclusive?

No, but there are Jetted bath in the guestrooms.

Does Bahia Principe Luxury Akumal - All Inclusive serve breakfast?

Sure does, complimentary buffet breakfast is offered daily from 7:00 AM to 10:30 AM.

Is there a free airport shuttle available at Bahia Principe Luxury Akumal - All Inclusive?

No, Bahia Principe Luxury Akumal - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Bahia Principe Luxury Akumal - All Inclusive?

Relax with a coldie at the 2 beach bars, 3 poolside bars or 8 lounge bars, and grab a meal at the onsite restaurant that serves international cuisine.

What time are check-in & check-out at Bahia Principe Luxury Akumal - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Bahia Principe Luxury Akumal - All Inclusive?

No, pets are not allowed.

Is there a golf course on site at Bahia Principe Luxury Akumal - All Inclusive?

Yep, Bahia Principe Luxury Akumal - All Inclusive has a 27-hole golf course.

Bahia Principe Luxury Akumal - All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 748 out of 1391 reviews" "
Rating 8 - Good. 338 out of 1391 reviews" "
Rating 6 - Okay. 146 out of 1391 reviews" "
Rating 4 - Poor. 71 out of 1391 reviews" "
Rating 2 - Terrible. 88 out of 1391 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Lorraine

10/10 Excellent

Ivana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2024

4/10 Poor

Christine

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
1. Room had no air con and stank terribly upon arrival #81001 (we did get switched, thanks Christopher) 2. Power outages on and off for one day = no air con in room (we did make our dinner but it was sweltering in the restaurant, poor staff) Toilets at pool bar and Katok restaurant were overflowing. It was disgusting. 3. Wifi went out in our room (worked everywhere else) and each time we called we were either told the whole resort doesn’t have wifi (ie the stupid tourists can’t work their devices (network engineer here) or someone would be to our room in 10 - 15 minutes. No one showed up. I’m sitting out on our balcony where we can get wifi if I stand at the railing. Still waiting for someone to show up - next step a walk to reception to wait until someone physically appears to return to our room with us. 4. Adults only section with a baby in the pool - which of course we had to ask staff before anything was done about. There’s a reason people pay for adult only and we expect staff to honour that arrangement. 5. This is perhaps a 3 star resort, rooms are in need of a redo - taps are loose, water leaks out from the shower into the toilet and main washroom area. Brown gunk is leaking out the air con grates and what passes for furniture / couch is unusable. Grounds are maintained but showing their age,l and wear.
Stayed 7 nights in Jan 2024

8/10 Good

April

Liked: Cleanliness, staff & service, amenities
Stayed 6 nights in Jan 2024

10/10 Excellent

Thalia

Liked: Staff & service, property conditions & facilities
I would give this hotel a 5 out of 5 in cleanliness but unfortunately we saw a cockroach in our room our second night at our hotel.
Stayed 3 nights in Jan 2024

6/10 Okay

Petrus Maria Verlaan

Travelled with group
Liked: Cleanliness, staff & service
Sewer backed up a couple times went over the paths, that was pretty gross, power outages every other day, certain staff must have enjoyed stealing items (big group everybody ended up missing something from rooms however not myself) *majority of staff was great* la carte dinner & staff was exceptional. Very calm environment if you’re looking to party I wouldn’t recommend, the buffets also had a large variety and above average.
Stayed 6 nights in Jan 2024

8/10 Good

Stephen, McKinney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2024

10/10 Excellent

jay

Stayed 3 nights in Jan 2024

10/10 Excellent

Jenna

Stayed 6 nights in Jan 2024

4/10 Poor

Britani, Salt Lake City

Liked: Cleanliness
Stayed 7 nights in Jan 2024