We arrived last than an hour after check-in began for the day. When I asked for a room near the lobby, the staff checking me in gave me an upstairs room, that wasn't even over the lobby, even though she claimed it was, and didn't give me a map, so I took her at her word. Fine, whatever, gotta fill all the rooms. The tub in our room kept spontaneously leaking without anyone being in the bathroom. The walls were SO thin, that I really got no quality sleep during our 3 night stay. There was no freezer compartment in our fridge, and feel like we should have been warned about that, in the way we were warned in advance that there are no microwaves in the room, only in the lobby. The queen beds in our room only came with 2 pillows each, and they were on the thin side, and for a family of 4, we struggled to get comfortable. The walk to the parks is about a 15-minute brisk walk, and is basically a straight-shot there. But getting in and out of the building was tricky, as there were no automatic doors in the lobby, and maneuvering a packed double stroller presented a challenge when I was the only adult coming/going.