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"Very basic, but if you are in Apia / Upolu for sightseeing and need a base for exploring like I was - this hotel does the job. The smell inside the ro
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At Insel Fehmarn Hotel you'll be 1.9 km (1.2 mi) from Falemataaga – The Museum of Samoa and 2.1 km (1.3 mi) from Robert Louis Stevenson Museum. Highlights at this hotel include a restaurant, an outdoor swimming pool, and in-room kitchenettes.
The restaurant, Peleiupu Restaurant, is open for breakfast, lunch, and dinner. At the hotel's own lounge bar, you can stop for a drink. Additionally, you'll find an outdoor tennis court, WiFi in public areas, and a conference center. Buffet breakfast is available daily between 7 AM and 10 AM. There's also free self parking, along with the convenience of a free area shuttle.
With a stay at this 3-star Apia hotel, you'll be 2.2 km (1.4 mi) from Apia Park and 2.6 km (1.6 mi) from Fish Market.
Insel Fehmarn Hotel ratings based on 19 Verified Reviews
Review Summary
3.4
out of 5
3.5 out of 5.0
Room cleanliness3.5 out of 5.0
Service & staff3.5 out of 5.0
Room comfort4.0 out of 5.0
Hotel condition3.0 out of 5.0
Guest reviews for Insel Fehmarn Hotel
Everyone (14)Business (1)Couples (1)Family (2)
4 out of 5
Very basic, but if you are in Apia / Upolu for sightseeing and need a base for exploring like I was - this hotel does the job. The smell inside the room was not great, but otherwise it was alright.
Posted by Jaan on 7 Aug. 2023
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4 out of 5
Front counter staff were good. Generally good accommodation. Housekeeping could iron the sheets and mop floor
Posted by a verified traveller on 26 May 2020
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2 out of 5
I like the property because it was surrounded by many beautiful flowers & it does represent a hotel in the island. The front desk was available 24 /7 and it was an awesome service! The breakfast was magnificent. The butlers did an awesome job of being around despite the time of the night! Friendly staff. Our time in Samoa was brief and so busy because we were there for a wedding, & that we went in & out almost every time & everyday. In saying that, I didn't like our room remained untidy for the whole time we spent there. That also means, that our shower floor remained wet, dirty and even our bedsheets never got changed! I have to tell my son to be careful walking in the shower because it was slippery. We had to do it ourselves when we return back to the hotel find nothing has done to it. We didn't want to ask anyone to come and tidy our room when we present in the room! Our room only got tidy on our last day before we depart on early morning the following day! There were no toilet papers, shower body wash, hair shampoos & conditioners, when we got there despite informing the front desk. We bought our own! The toilet couldn't flush nearly all the time, when asked, they said "its old american model!"
Posted by a verified traveller on 2 Oct. 2019
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Comment from Hotel Management
16 Oct. 2019
by Vanessa
Thank you for staying with us. We will address this matter directly. Thank you for your feedback.
4 out of 5
Posted by a verified traveller on 3 Jul. 2019
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5 out of 5
Fresh towels, clean linen on the bed and the complimentary toiletries and coffee replenished daily. Room was always clean and fresh.
Posted by a verified traveller on 30 Jun. 2019
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5 out of 5
Staff at Insel we’re friendly and approachable.
My personal favorite was Patricia at the front desk.
Breakfast was great.
Posted by a verified traveller on 29 May 2019
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Comment from Hotel Management
5 Jun. 2019
by Guest Relations Manager
Thank you for patronage and the time taken to send your feedback to help us improve.
5 out of 5
Fantastic services and everything. Wonderful customer service. I love staying there again and again.
Posted by a verified traveller on 27 Sep. 2018
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Comment from Hotel Management
1 Oct. 2018
by Vanessa
Thank you for staying with us. We appreciate your positive feedback.
Blessings,
1 out of 5
I already paid all the expenses for the hotel, then on checking out, the receptionist staff member tried to say I had to pay an extra $90.00 for my daughter who’s 15 years old, when it clearly states under the “GUEST CHARGES AND ROOM CAPACITY” clause that “This property considers guests aged 17 and under, at time of travel, to be children”. I refused to make the payment & showed her my itinerary, she claims the age is 12 not 17, I am Samoan myself & it annoys me when people try to steal & pocket money for themselves this way. I think someone needs to address this property because who knows how many people end up paying extra when they shouldn’t. I think it’s outright stealing what she was trying to do.
Posted by M, from Perth on 11 Jul. 2018
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2 out of 5
Very disappointing Very poor Service and meals
Pros:View
Cons:Communication from Front Desk to Kitchen, Housekeeping. Standard of cleanliness Better communication with Guests
On arrival no power in room happened twice, Fridge didn't work when replace new fridge left in room unplugged and was not informed it was new fridge. Had informed Hotel before arrival two guest's Gluten free, not Gluten free Breakfast options until 3rd day. Room not cleaned properly Rubbish sometimes not removed. No handle on outside Balcony Door hard to get back in. Not given enough notice of meals on Public Holidays.. Pool not open for 2 days right on New Year chose Hotel because of pool for Grandchild
Posted by Kathleen, from New Zealand on 4 Jan. 2018
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Comment from Hotel Management
23 Jan. 2018
by Insel Fehmarn Team
Dear Kathleen, thank you for your feedback and once again we apologise for any inconvenience caused. Unfortunately in Samoa we experience many power outages causing havoc with our equipment hotel expense every year. You arrived during an outage and fortunately we were able to have services up before nightfall. These outages cause spikes in the power affecting our equipment. For this very reason we had to replace your refrigerator. Your room was the only room that was affected at the time. For guest safety and in accordance with recommended operation, once we move a refrigerator, it is our practice to keep the fridges unplugged until the chemicals within settle thus the reason you found the fridge unplugged when you entered your room at that time. Yes, because of our full house, our pool was used from morning to night and we closed the pool to correct it's PH balance so that our guests would not become ill. The hotel was able to offer gluten free meals, however, you are correct in that the gluten free bread was not available until the bakery made time to make them special at our request for you and your family. Believe you met our Manager when you first arrived and she spoke to you before leaving and she apologised as well as agreed to a peace offering to make amends. During your stay our manager reminded our team daily to make sure your were taken care of. Our sincere apologies if we failed to deliver. We appreciate your comments which will be shared with all employees and taken on board to improve on our guest services. We thank you and your family for choosing Insel Fehmarn. God bless.
4 out of 5
Pros:Staff are friendly and helpful.
Cons:Breakfast food could be more interesting - maybe a choice of breakfast cereals?
Location:Location is good - not far from RLS Museum; Giordano's restaurant is across the road; good massage place nearby; Lynn's supermarket nearby.
Hotel is very good value for money and rooms are large.
Posted by Richard, from Sydney Australia on 2 Apr. 2017
Insel Fehmarn Hotel offers its guests an outdoor tennis court and an outdoor pool. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have WiFi for a fee. Business amenities include a business center and a meeting room. A terrace, tour/ticket assistance, and gift shops/newsstands are also featured at Insel Fehmarn Hotel. An airport shuttle (available 24 hours) is available for a fee. Self parking is free. This 3-star Apia hotel is smoke free.
54 guestrooms or units
3 levels
Deli
Childcare (surcharge)
Conference center
Business facilities
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Convenience store
Terrace
Garden
Gift shop
Beauty salon
Newspapers in lobby (free)
No smoking on site
Bar or lounge
Dining venue
Family Friendly Amenities
Family property
Number of outdoor pools - 1
Outdoor tennis courts - 1
Kitchenette
Free area shuttle
Grocery/convenience store
Snack bar/deli
Laundry facilities
Babysitting or childcare (surcharge)
Refrigerator
Internet
Available in all rooms:
WiFi (surcharge)
Available in some public areas:
WiFi (surcharge)
Parking
Free self parking
Transport
Property shuttles: Free area shuttle; airport shuttle
Parking: Free self parking
Room Amenities
Insel Fehmarn Hotel offers 54 air-conditioned accommodations with safes and coffee/tea makers. Accommodations at this 3-star hotel have kitchenettes with refrigerators, stovetops, and cookware/dishes/utensils. Bathrooms include showers, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Housekeeping is provided daily.
In-room kitchenette
In-room dining (limited hours)
Television
Refrigerator
Oven
Stove
Coffee maker
Kitchenware
Shower
Housekeeping (daily)
Hair dryer
Safe
Toiletries (free)
Telephone
Air conditioning
Ceiling fan
Ensuite bathroom
Food & Drink
For a fee, guests can enjoy buffet breakfast daily from 7 AM to 10 AM.
Peleiupu Restaurant - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.
Nearby Activities
Recreational amenities at the hotel include an outdoor tennis court and an outdoor pool.
Hotel Policies
Check-in
Check-in time starts at 1 PM
Minimum check-in age is: 21
Check-in time ends at midnight
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.
Insel Fehmarn Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Pet Policy
Pets and service animals are not allowed at Insel Fehmarn Hotel
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa and Mastercard. Cash is not accepted.
No rollaway/extra beds available
No cots (infant beds) available
No lifts
Children stay free
Service animals not allowed
Number of children who can stay for free – 2
Debit cards not accepted
Staffed front desk
Children stay free - maximum age 12
Property is cleaned with disinfectant
Staff wear personal protective equipment
Protective clothing is not available for guests
No shield between guests and staff in main contact areas
Guests are provided with free hand sanitiser
Social distancing measures are in place
Contactless check-in is not available
Property confirms they are implementing enhanced cleaning measures
Staff temperature checks are not conducted regularly
Temperature checks are not available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is not available
Property does not follow sanitisation practices of any association
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for buffet breakfast: approximately WST 30.00 per person
Fee for in-room wireless internet: WST 15 per hour (rates may vary)
Fee for wireless internet in public areas: WST 15 (for 2 minutes, rates may vary)
Airport shuttle fee: WST 40.00 per person (one-way)
Airport shuttle fee per child: WST 20.00 (one-way), (from 4 to 11 years old)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Insel Fehmarn
Insel Fehmarn Apia
Insel Fehmarn Hotel
Insel Fehmarn Hotel Apia
Insel Fehmarn Hotel Samoa/Apia
Insel Fehmarn Hotel Apia
Insel Fehmarn Hotel Hotel
Insel Fehmarn Hotel Hotel Apia
You should know
Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
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Frequently Asked Questions
Insel Fehmarn Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.
Yep, Insel Fehmarn Hotel has a free self car park.
The closest beach to Insel Fehmarn Hotel is Lalomanu Beach (40.1 km).
Insel Fehmarn Hotel has an outdoor pool.
Yeah, buffet breakfast is offered daily from 7 AM to 10 AM.
No, but there's an airport shuttle that runs 24 hours a day on request for a fee.
Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, lunch and dinner.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
