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4.5 out of 5

"Had a lovely stay, great staff, very helpful! Would definitely stay again " More

By a verified traveller on Sun 07 Aug 2022

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Hotel Description

At Waitakere Resort & Spa, you'll be 10 km (6.2 mi) from Waitakere Ranges and 15.4 km (9.6 mi) from Karekare Beach. Highlights at this hotel include a restaurant, an outdoor swimming pool, and free self parking.

A pampering day can include deep-tissue massages, sports massages, and mani/pedis. The restaurant, Waitakere Resort & Spa, is open for breakfast, lunch, and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the gym, sauna, and pool loungers. 861 square feet (80 square meters) of event facilities include meeting rooms and a conference center. Other amenities include free WiFi in public areas and laundry facilities. Each morning cooked-to-order breakfast is served between 7:30 AM and 10:00 AM.

Places within a 30-minute drive of this 4-star Waiatarua hotel include Western Springs Stadium and Auckland Zoo.

Loft Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
NZ$174* Per night/room 1 Apr. - 2 Apr.

Deluxe Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Luxury Villa, City View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Apartment, City View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Garden Spa Apartment

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Premier Room, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Waitakere Resort & Spa ratings based on 156 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Waitakere Resort & Spa

Everyone (40) Couples (107) Family (10)
5 out of 5

Posted by on 30 Jul. 2023

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Comment from Hotel Management

3 Oct. 2023 by Reg

We appreciate your rating.

5 out of 5
Had a lovely stay, great staff, very helpful! Would definitely stay again

Posted by on 7 Aug. 2022

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Comment from Hotel Management

7 Aug. 2022 by GM

Dear Louis Thanks for taking the time to post a review of your recent stay. We appreciate your feedback and we’re glad that you had a great stay! We hope to see you again soon! Best regards, Duncan Mackenzie General Manager

5 out of 5
A great place to relax that is not far from the city. Excellent service and very friendly staff.

Posted by on 26 May 2022

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4 out of 5
Pool wasn’t heated

Posted by on 4 Mar. 2022

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Comment from Hotel Management

21 Apr. 2022 by GM

Dear Jim Thanks for your review. We are glad that you enjoyed your stay with us and we hope to see you again soon. Best regards, Duncan Mackenzie General Manager

1 out of 5

Posted by on 9 Jul. 2021

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Comment from Hotel Management

6 Aug. 2021 by GM

Dear Anonymous Thanks for your review. Please feel free to contact me directly with details of your stay so that we can follow up properly. Best regards, Duncan Mackenzie General Manager

5 out of 5
Outstandingly beautiful location. So, so quiet and The views back over Auckland were amazing!! Lovely staff, beautiful food - a hidden gem.

Posted by on 26 Jun. 2021

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Comment from Hotel Management

29 Jun. 2021 by GM

Dear Anonymous Thanks for your review. We are glad that you enjoyed your stay with us so much and we hope to see you again soon. Best regards, Duncan Mackenzie General Manager

4 out of 5
The resort staff were very friendly and welcoming. I loved the large balcony with amazing views of Auckland city. It was very special to be in the middle of a rainforest with all its incredible ambience. The food was overpriced and undersized. There are several “little” things that could make the experience better for guests. I found I needed to ask a lot of questions because not everything was obvious...an example: the information folder in the room states that the bar is in guest lounge, but what you’re not told is that the bar is only opened for groups that book it. Bath robes available for use to and from the sauna would be helpful, too. This resort has incredible potential and with sharpening a few small details, it would be a special experience. Staff having a sharp uniform would be a good start. 😉

Posted by on 6 Jun. 2021

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Comment from Hotel Management

8 Jun. 2021 by GM

Dear Anonymous Thanks for taking the time to post a review - we appreciate your feedback! We are glad that you enjoyed your stay overall and thanks for your suggestions about how we can improve. We will definitely consider bathrobes and uniforms in the future. We will also take your feedback on-board about the lounge bar and the information relating to it so that the message is consistent. Thanks again for your feedback. Best regards, Duncan Mackenzie General Manager

3 out of 5
Pleasant , friendly staff. Food in the restaurant, very nice, was also well presented Asked for minor maintenance , not done.Other things like the shower shutters, not shutting properly , place very dated decor, but that adds to the ambiance.

Posted by on 10 Jan. 2021

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Comment from Hotel Management

10 Jan. 2021 by Waitakere Resort and Spa

Good morning Thank you for your email. Your feedback is important to us. With reference to the minor maintenance mentioned please note this has been passed onto our maintenance department. Regards Waitakere Resort and Spa

4 out of 5
Awesome location. With amazing views of Auckland city. Easy to travel to the west coast and short drive to west Auckland to eat out.

Posted by , from Whangarei on 5 Jun. 2020

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Comment from Hotel Management

3 Aug. 2020 by Management

Thank you Simon for taking time to review your visit to us. We look forward to seeing you again in future.

5 out of 5

Posted by on 3 Mar. 2020

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About the Waitakere Resort & Spa

Location 573 Scenic Drive, Auckland, 0612

Property Features

Waitakere Resort & Spa offers its guests an outdoor pool, a sauna, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Event space at this hotel measures 861 square feet (80 square meters) and includes a conference center. A library, a terrace, and tour/ticket assistance are also featured at the business-friendly Waitakere Resort & Spa. Self parking is free. This 4-star Auckland hotel is smoke free.

  • 26 guestrooms or units
  • 3 levels
  • 2 buildings
  • Meeting rooms
  • 861 sq ft of conference space
  • 80 sq m of conference space
  • Built in 1982
  • Poolside lounge chairs
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Henderson Sunnyvale Station (9.9 km / 6.1 mi)
  • Parking: Free self parking

Room Amenities

Waitakere Resort & Spa offers 26 accommodations with safes and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions are featured in guestrooms. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested.

  • In-room dining (limited hours)
  • Flat-screen television
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Heating
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:30 AM to 10:00 AM.

Waitakere Resort & Spa - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Reservations are required.

Room service (during limited hours) is available.

Spa Services

  • Manicures and pedicures
  • Massages
  • Deep tissue massage
  • Prenatal massage
  • Sports massage

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 8:00 PM

Special check-in instructions:

The front desk is open daily from 7:00 AM - 8:00 PM. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 7:00 AM - 8:00 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10:00 AM

Payment types

Children and extra beds

  • Children 5 and younger are not allowed at this property from January to December. The rest of the year they are welcome.
  • Rollaway/extra beds are available for NZD 35.0 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a first aid kit, window guards, and outdoor lighting in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.

  • No cots (infant beds) available
  • Front desk opens daily at 7:00 AM
  • Front desk closes daily at 8:00 PM
  • Debit cards
  • Staffed front desk
  • Smoke detector
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available through room service
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Property follows sanitisation practices of COVID-19 Guidelines (CDC)
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in
  • Comprehensive food waste policy
  • Comprehensive recycling policy

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: NZD 100.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately NZD 30.00 per person
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: NZD 35.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Auckland's Waitakere Estate Heritage Collection Hotel Waiatarua
  • Auckland's Waitakere Estate Hotel
  • Auckland's Waitakere Estate Hotel Waiatarua
  • Auckland's Waitakere Estate Waiatarua
  • Waitakere Estate
  • Auckland`s Waitakere Estate Hotel Waiatarua
  • Auckland's Waitakere Estate Heritage Boutique Collection Hotel
  • Auckland's Waitakere Estate Heritage Collection Hotel
  • Auckland's Waitakere Estate Heritage Collection Waiatarua
  • Waitakere Resort Spa
  • Waitakere Resort & Spa Hotel
  • Waitakere Resort & Spa Auckland
  • Heritage Collection Waitakere Estate
  • Waitakere Resort & Spa Hotel Auckland

You should know

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 5 years old and younger aren't allowed from January to December.
  • Registered guests are the only ones allowed to be in guestrooms.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.