3.9 out of 5

"Found check-in a unpleasant experience with desk interupted with phone call priority " More

By a verified traveller on Thu 19 Apr 2018

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Hotel Description

Oaks Auckland Harbour places you in the center of Auckland, within just a 5-minute stroll of Queen Street Shopping District and within 15 minutes of Sky Tower. Highlights at this property include an outdoor swimming pool, and in-room kitchens and washers/dryers.

Flat-screen TVs with cable channels are featured in all 83 apartments, and you can enjoy free WiFi, balconies, and DVD players. In-room dining is easy with kitchens that come equipped with fridges, microwaves, and stovetops. Coffee/tea makers, hairdryers, and phones are also available.

This smoke-free property offers free WiFi in public areas, a fitness centre, and has a 24-hour front desk. Additionally, you'll find laundry facilities, dry cleaning/laundry services, and luggage storage. There's also the convenience of self parking.

Attractions within a 15-minute walk of this 4.5-star Auckland Central Business District property include University of Auckland and Auckland Town Hall.

Oaks Auckland Harbour ratings based on 999 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.5 out of 5.0
3 out of 5

Very central downtown

Pros: Very central
Cons: Desk staff
Location: EDverything within walking distance
Found check-in a unpleasant experience with desk interupted with phone call priority

Posted by , from Gold Coast on 19 Apr 2018

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4 out of 5

Placed well in Auckland.

Pros: Good for brief stay in the city.
Cons: Lacked any charm or comforts. Bathroom requires some maintenance.
Location: Harbour, bars, restaurants
Walking distance to harbour and other city sites.

Posted by on 13 Apr 2018

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1 out of 5
Staff unhelpful, noisey night club til early hours during a Friday night stay below in the streets. Left an item of clothing behind, emailed Hotel to try and get back, sadly no reply after three emails sent.

Posted by , from australia on 3 Apr 2018

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3 out of 5
Staff very friendly and helpful. Excellent location with major attractions in 15 min. walking distance. The whole facility appears a fair bit aged but room was clean and everything was functional. Ideal for a short term stay when all you need is a clean room and a good bed.

Posted by on 2 Apr 2018

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3 out of 5

Close to city

Needs full length mirror in the room and more comfortable seating. Only had enough lounge seating for three people and we are a family of 4.

Posted by , from wellington on 27 Mar 2018

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3 out of 5

General

Located near harbour with excellent views. Otherwise pretty average.

Posted by , from Australia on 5 Mar 2018

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3 out of 5

Great location

Pros: The staff members are fabulous, the location is unrivalled and it was spotless
Cons: The furniture was run down and broken. The couch was so broken you were sitting on the timber frame and the dining chairs and table were also broken.
Location: Location is perfect. Everything you want in the CBD and harbour is within walking distance.
The apartments are so well located it is a pity that the furnishings are so dated and in summer there is a problem with ventilation. If you open the windows it is extremely noisy and if you close them it is too warm as there is no air-conditioning. The staff are absolutely fantastic and the apartment was spotless so I cannot fault it on either of those measures, however, the apartment we were in is in dire need of new furniture the lounge was so uncomfortable to sit on as the cushioning was non-existent and left you sitting on the wooden frame. If you aren't expecting luxury you will be fine here. I would be less happy if I was staying for a long time.

Posted by , from Australia on 23 Feb 2018

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2 out of 5

Hot Summer Stay and no Aircon

Pros: The view was nice and its close to downtown and the Spark Arena
Cons: provide aircon
Hotels without aircons are hotels we plan to avoid

Posted by , from NZ on 23 Feb 2018

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2 out of 5

Stay Away!

Pros: Nothing.
Cons: See above comments.
Traveling on business and booked based on where an associate was staying. After arrival/check-in I proceeded to my room. Cost was $235 USD/night. Very small efficiency unit. No air conditioning, limited towels available, very uncomfortable bed with curtains falling off of the window. A small floor stand fan was provided. The window would not open so I needed to leave the sliding glass door open the entire evening (no screen). It tends to rain in the evenings, so the rain would come in or I would need to shut the door and continue to endure the hot & sticky room. Very slow internet was provided. While I was required to check out by 10 AM, the internet was shut not available that morning. Centrally located to the harbor, easy walk. I DEFINITELY WOULD NOT RECOMMEND OR CONSIDER RETURNING TO THIS FACILITY.

Posted by , from Chicago, IL on 23 Feb 2018

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2 out of 5

Very disappointing

We were looking forward to our night in Auckland and chose the Harbour View Oaks based on our experience at Oaks apartments in Australia. Unfortunately we were extremely disappointed. Whilst we got the view we asked for and your staff were very friendly and polite, the state of the room was not up to standard. Our first impression was poor when we walked into the room. The curtains were not on the hooks correctly and had holes in them, the couch was stained, walls very badly marked and the dishwasher was beeping. On closing the dishwasher our power went out to the room. Other maintenance issues were only one light was working in the bathroom, security lock on door not working, bathroom sink was blocked and shower grout was black with mould. Overall this room was grotty, and felt it. We believe that for $280 AUD per night our room should have been clean and in much better condition. We are extremely disappointed and will think twice before booking with Oaks again.

Posted by , from South Australia on 23 Feb 2018

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About the Oaks Auckland Harbour

Location 16 Gore Street, Auckland, 1036

Property Features

Oaks Auckland Harbour offers its guests an outdoor pool and a fitness centre. Public spaces have free WiFi. Oaks Auckland Harbour also features on-site laundry facilities, dry cleaning/laundry services, and a safe deposit box at the front desk. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4.5-star Auckland apartment is smoke free.

  • 1 building
  • 83 guestrooms or units
  • 37 levels
  • Built in 2005
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Washer/dryer
  • Fridge
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Auckland (AKL-Auckland Intl.) (22.2 km / 13.8 mi)
  • Train station: Auckland Britomart Station (0.3 km / 0.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Oaks Auckland Harbour offers 83 forms of accommodation with washers/dryers and DVD players. Rooms open to balconies. Flat-screen televisions come with premium cable channels. Accommodation at this 4.5-star apartment has kitchens with fridges, stovetops, microwaves and kitchenware and utensils. Bathrooms include a shower, complimentary toiletries and a hairdryer. Auckland's apartment provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board.

  • In-room kitchen
  • Washer and dryer
  • Private balcony
  • Flat-screen television
  • Cable channels
  • Premium channels
  • DVD player
  • Fridge
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Shower
  • Rollaway beds (surcharge)
  • Hairdryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Ensuite bathroom

Nearby Activities

Recreational amenities at the apartment include an outdoor pool and a fitness centre.

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 2 PM
  • Minimum check-in age is 18

Special check-in instructions:

Guests wishing to reserve a parking space should contact this property in advance. Please contact the property using the information on the reservation confirmation received after booking.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 44.0 per day.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • No cots (infant beds) available
  • Parking height restrictions apply

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: NZD30.00 per day
  • Rollaway bed fee: NZD44.0 per day
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Auckland Harbour Oaks Apartment
  • Harbour Oaks Apartment
  • Auckland Harbour Oaks
  • Harbour Oaks
  • Auckland Harbour Oaks Hotel Auckland Region

You should know

  • Children 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Promotions

Free High-Speed Internet Access Promotion
Book a stay in any room or rate category and receive 1 hour of complimentary wired high-speed Internet use per night of stay (data limit of 250mb). Offer valid year-round. Restrictions may apply.

National Rating

This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our ratings system.