4.7 out of 5

"Stayed in luxury for 1 night. Close to $700 once all the bills added up but worth every cent " More

By a verified traveller on Thu 06 Sep 2018

Enter dates to see availability

Hotel Description

A luxury stay in the heart of Auckland awaits you at Skycity Grand Hotel. Within steps you'll find Sky Tower and SkyCity Casino. Highlights at this hotel include 15 restaurants, 3 bars/lounges and a full-service spa.

Plasma TVs with satellite channels are featured in all 312 rooms, and you can enjoy free WiFi, in-room childcare and coffee/tea makers. Pillow menus welcome you to a good night's rest, and other nice touches include bathrobes and free toiletries. 24-hour room service, free newspapers and in-room massages are also available.

A day of pampering at East Day Spa can include deep-tissue massages, hot stone massages, body wraps and body scrubs along with access to the spa tub. The buffet restaurant, Gusto, serves Italian cuisine and is open for breakfast, lunch and dinner. Enjoy the indoor swimming pool, fitness centre and sauna. A 24-hour business centre, a meeting room and limo/town car service are among the business amenities offered. Other amenities include a casino, free WiFi in public areas and a snack bar/deli. Full breakfast is available daily. There's also the convenience of valet parking.

Places within a 15-minute walk of this 5-star Auckland Central Business District hotel include Auckland Ferry Terminal and University of Auckland.

Grand King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
NZ$188 per night

Grand Accessible King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Grand Deluxe Harbour View King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Grand Harbour View King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Grand Deluxe Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Grand Twin Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Skycity Grand Hotel ratings based on 1,055 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Skycity Grand Hotel

Everyone (526) Couples (464) Business (6) Family (53)
4 out of 5
Great location, love the fact that you can go to restaurants next door and they charge back to room

Posted by on 17 May 2019

Was this review helpful to you?
5 out of 5
This hotel was a complete surprise with a very spacious room with a view and we thoroughly enjoyed our stay. There is even Panadol in the drawer for you to purchase through the mini bar.

Posted by on 10 May 2019

Was this review helpful to you?
Comment from Hotel Management

13 May 2019 by Alison Borland - Guest Relations Executive

Thank you for commenting on your stay, we are delighted you enjoyed your time with us.

3 out of 5

Posted by on 6 May 2019

Was this review helpful to you?
Comment from Hotel Management

13 May 2019 by Alison Borland - Guest Relations Executive

Thank you for reviewing your stay

5 out of 5
Good service and staff were eccellent and friendly

Posted by on 4 May 2019

Was this review helpful to you?
Comment from Hotel Management

6 May 2019 by Alison Borland - Guest Relations Executive

Thanks, I look forward to passing your compliments to the team

5 out of 5
We love how it is we appointed and close to everything in the CBD and parking is never a problem

Posted by on 30 Apr. 2019

Was this review helpful to you?
Comment from Hotel Management

6 May 2019 by Alison Borland - Guest Relations Executive

We are certainly in a prime location and delighted to hear you enjoyed your stay

5 out of 5
The staff were really nice and the room was really good as well and the bed was so nice and big

Posted by on 28 Apr. 2019

Was this review helpful to you?
Comment from Hotel Management

1 May 2019 by Alison Borland - Guest Relations Executive

Many thanks, we are delighted you enjoyed your time with us

4 out of 5
Customer service on arrival. The room was not clean enough. Dust on the wine glasses, mess on wardrobe

Posted by on 27 Apr. 2019

Was this review helpful to you?
Comment from Hotel Management

28 Apr. 2019 by Alison Borland - Guest Relations Executive

Many thanks for reviewing your stay. Your compliments and suggestions have been received by the team and thank you for bringing this to my attention.

5 out of 5
Everything was perfect from check in to check out, we enjoyed our stay very much. Thank you.

Posted by on 27 Apr. 2019

Was this review helpful to you?
Comment from Hotel Management

28 Apr. 2019 by Alison Borland - Guest Relations Executive

Thank you! I am so pleased you enjoyed your stay.

5 out of 5

Posted by on 21 Apr. 2019

Was this review helpful to you?
Comment from Hotel Management

22 Apr. 2019 by Alison Borland - Guest Relations Executive

Thank you for your positive review!

3 out of 5
We didn’t realise that an assessable room was a wheelchair room not clear on website so we had no chair to sit on in lounge we made a phone call to see if we could change but hotel was full they said they would at least try and bring us a chair but didn’t .tap in bathroom sink was broken ,shower head was floppy so wouldn’t stand up ,they shut the air bridge at 10.39 even though it states 12 in book so we had to walk oustide and around we usually enjoy our stay but this time we were disappointed

Posted by , from Whangarei on 14 Apr. 2019

Was this review helpful to you?
Comment from Hotel Management

22 Apr. 2019 by Alison Borland - Guest Relations Executive

Thank you for your comments, I am sorry that we did not quite meet your expectations and we will be addressing each point immediately with the team. Thank you and we do hope to welcome you back in the future

About the Skycity Grand Hotel

Location 90 Federal Street, Auckland,

Property Features

Skycity Grand Hotel offers its guests a full-service spa, an indoor pool, and a sauna. There are 15 restaurants and 4 coffee shops/cafés, as well as a nearby snack bar/deli. You can unwind with a drink at one of the 3 bars/lounges. Public spaces have free WiFi. A 24-hour business centre, a limo/town car service, and a meeting room are available. A casino, a fitness centre, and spa services are also featured at the luxury Skycity Grand Hotel. Parking is available for a fee. This 5-star Auckland hotel is smoke free.

  • 312 guestrooms or units
  • 15 levels
  • 15 dining venues
  • 3 bars or lounges
  • 4 coffee shops
  • Built in 2004
  • Casino
  • Deli
  • Childcare (surcharge)
  • Business centre (24 hours)
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Car service
  • Concierge
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Auckland (AKL-Auckland Intl.) (27 km / 16.8 mi)
  • Train station: Auckland Britomart Station (1.1 km / 0.7 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Skycity Grand Hotel offers 312 forms of air-conditioned accommodation with laptop-compatible safes and free newspapers. A pillow menu is available. Plasma televisions come with premium satellite channels and pay-per-view films. Bathrooms include a shower, a complimentary bathrobe, complimentary toiletries and a hairdryer. This Auckland hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and an iron/ironing board. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • Plasma television
  • Satellite channels
  • Premium channels
  • Films for purchase
  • Coffee maker
  • Hypo-allergenic bedding
  • Pillow options
  • Shower
  • Housekeeping (daily)
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hairdryer
  • Laptop safe
  • Bathrobes
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a full breakfast daily.

Gusto – This buffet restaurant specialises in Italian cuisine and serves breakfast, lunch and dinner.

TheGrill by Sean Connolly – This restaurant serves lunch and dinner.

24-hour room service is available.

Spa Services

  • Number of treatment rooms 12
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Prenatal massage
  • Spa tub in spa
  • Steam room in spa
  • Thai massage
  • Reflexology
  • Massages

Hotel Policies

Check-in

  • Minimum check-in age is 18

Special check-in instructions:

Group Booking Policy: For bookings of 4 rooms or more, this property charges a deposit equal to the entire stay, due at time of reservation confirmation. For more details, please contact the property using the information on the reservation confirmation received after booking.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 60.00 per night.

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Union Pay
  • 24-hour check-in
  • Cash Deposit Required

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: NZD 200.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: NZD 42 for adults and NZD 21 for children (approximately)
  • Self-parking fee: NZD 35 per night
  • Valet parking fee: NZD 55.00 per night
  • Rollaway bed fee: NZD 60.00 per night
  • On-site credit card charges are subject to a surcharge of 2.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Skycity Grand Hotel Auckland
  • Skycity Grand Hotel
  • Skycity Grand Auckland
  • Skycity Grand
  • Hotel Skycity Grand
  • SKYCITY Grand Hotel Auckland, New Zealand

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green/Sustainable Property
This property participates in Qualmark, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

National Rating

Qualmark® assigns an official star rating for accommodation in New Zealand. This Hotel property has been rated 5 stars.

Official New Zealand Rating provided by Qualmark®