4.6 out of 5

"Close to shopping on Queen st. Good amenities in hotel Friendly and helpful staff - minus 1 rude female worker at casino restaurant. " More

By a verified traveller on Sun 02 Sep 2018

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Hotel Description

A luxury stay in the heart of Auckland awaits you at Skycity Hotel. Within steps you'll find popular attractions like Sky Tower and SkyCity Casino. Highlights at this hotel include 15 restaurants, 8 bars/lounges, and a casino.

All 323 rooms feature flat-screen TVs with cable channels, and you can enjoy free WiFi, free wired Internet, and iPod docks. Minibars provide refreshments, and in-room dining is easy with amenities like fridges and round-the-clock room service. Free newspapers, safes, and hairdryers are also available.

The restaurant, Fortuna Buffet Restaurant, is open for breakfast, lunch, and dinner. Business travelers can take advantage of a conference centre and a meeting room. Additionally, you'll find free WiFi in public areas, a fitness centre, and spa services. Each morning buffet breakfast is served between 6:30 AM and 10 AM. There's also the convenience of valet parking.

Attractions within a 10-minute walk of this 4.5-star Auckland Central Business District hotel include Queen Street Shopping District and The Civic.

Premium King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
NZ$189 per night

Premium Suite

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Premium Twin Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Skycity Hotel ratings based on 1,068 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Skycity Hotel

Everyone (572) Couples (353) Business (1) Family (137)
4 out of 5
I liked the location it’s quite central with easy access to tourist spots and major transport facilities in Auckland. The bed looked as if it was done l properly on second day, however there was a dirty napkin among sheets. Charges on room service about about 5 dollars.

Posted by on 16 Mar. 2019

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Comment from Hotel Management

18 Mar. 2019 by Amy Watson

Hi Anonymous, Thank you for your review via Expedia. I have now passed on your feedback to the relevant management teams for review. I would like to apologise for the housekeeping issue you experienced on your second day with us, this definitely falls below our service standard and I will be following up with the team. Have a lovely day. Warm Regards, Amy

4 out of 5
The main reason we stayed at Sky Hotel was because we were visiting the casino, so because of the location we were happy, I did think not having covering for the smoking area was unfair, if there was covering in that area it would have been perfect but because of the weather it wasnt great. Perhaps have sails covering at least some areas of the smoking location, other then that yes I would visit again.

Posted by on 10 Mar. 2019

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Comment from Hotel Management

10 Mar. 2019 by Amy Watson

Hi Anonymous, Thank you for reviewing SKYCITY Hotel, I am glad to hear that yo enjoyed your stay overall. I would like to thank you for your suggestion around a covering for our courtyard area, I have now passed this feedback onto the relevant parties for review. Have a great day! Warm Regards, Amy

5 out of 5
Nice new and clean - large room and valet was good.

Posted by on 10 Mar. 2019

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Comment from Hotel Management

10 Mar. 2019 by Amy Watson

Thank you for the awesome review Anonymous! Warm Regards, Amy

5 out of 5
Great location for Auckland. Comfy beds and clean bathroom, all massive approvals

Posted by on 10 Mar. 2019

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Comment from Hotel Management

10 Mar. 2019 by Amy Watson

Hi Anonymous, Thank you for this lovely review. I'm pleased to read you thoroughly enjoyed your stay at SKYCITY Hotel! I hope you had a great weekend! Warm Regards, Amy

5 out of 5
Great central place to stay in the city. Beauty rooms and the staff are very friendly and helpful.

Posted by on 7 Mar. 2019

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Comment from Hotel Management

8 Mar. 2019 by Amy Watson

Thank you so much Anonymous for the amazing 5/5 rating and review you have shared about your experience with us at SKYCITY Hotel! Warm Regards, Amy

5 out of 5
Spacious room, excellent bathroom facilities. Staff were very outgoing and helpful

Posted by on 6 Mar. 2019

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Comment from Hotel Management

6 Mar. 2019 by Amy Watson

Thank you for the great review and 5/5 rating Anonymous! See you again next time. Warm Regards, Amy

5 out of 5
The staff are very helpful and friendly there especially Brittany

Posted by on 4 Mar. 2019

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Comment from Hotel Management

4 Mar. 2019 by Amy Watson

Hi Anonymous, Thank you for the great review and 5/5 rating following your recent stay with us. I'm so pleased to read that you found our staff great to deal with, Brittany is definitely a valued member of the team and is always friendly and welcoming to everyone she meets. I will be sure to pass your feedback onto her! Have a great day. Warm Regards, Amy

5 out of 5
Nice room, very clean, great location, helpful friendly staff.

Posted by on 12 Feb. 2019

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Comment from Hotel Management

13 Feb. 2019 by Amy Watson

Thank you Anonymous for the awesome review and rating via Expedia! I'm glad everything met your expectations and that you had a great stay with us.

5 out of 5

Posted by on 11 Feb. 2019

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Comment from Hotel Management

11 Feb. 2019 by Amy Watson

Hi Anonymous, Thank you for the great review and rating you have shared with the Expedia community. I'm so glad you enjoyed your stay at SKYCITY Hotel! Warm Regards, Amy

5 out of 5
Effortless - nothing is difficult, clean and slick

Posted by on 10 Feb. 2019

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Comment from Hotel Management

10 Feb. 2019 by Amy Watson

Hi Anonymous, Thank you for this fantastic review and rating via Expedia! I'm so glad that you found everything up to standard during your stay. Have a lovely day! Warm Regards, Amy

Property Features

There are 15 restaurants and 2 coffee shops/cafés on site. You can unwind with a drink at one of the 8 bars/lounges. Public spaces have free WiFi. A casino, a fitness centre, and spa services are also featured at the luxury Skycity Hotel. For a fee, parking is available. This 4.5-star Auckland hotel is smoke free.

  • 323 guestrooms or units
  • 15 dining venues
  • 8 bars or lounges
  • 2 coffee shops
  • Casino
  • Childcare (surcharge)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Auckland (AKL-Auckland Intl.) (26.8 km / 16.7 mi)
  • Train station: Auckland Britomart Station (1.2 km / 0.7 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Skycity Hotel offers 323 forms of air-conditioned accommodation with iPod docking stations and minibars. Flat-screen televisions come with cable channels and pay-per-view films. Bathrooms include a shower, complimentary toiletries and a hairdryer. This Auckland hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and an iron/ironing board. Housekeeping is provided on a daily basis.

  • Minibar
  • iPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Films for purchase
  • Fridge
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10 AM.

Fortuna Buffet Restaurant – This restaurant serves breakfast, lunch and dinner. Open daily.

Orbit – This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

The Deli and Noodle Bar – This restaurant only serves lunch. Open daily.

Andy's Burgers and Bar – This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

24-hour room service is available.

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Special check-in instructions:

Group Booking Policy: For bookings of 4 rooms or more, this property charges a deposit equal to the entire stay, due at time of reservation confirmation. For more details, please contact the property using the information on the reservation confirmation received after booking.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 60.0 per day.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: NZD 35.00 per night
  • Valet parking fee: NZD 55.00 per night (in/out privileges)
  • Rollaway bed fee: NZD 60.0 per day
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Skycity Hotel Auckland
  • Skycity Hotel
  • Skycity Auckland
  • Skycity
  • SKYCITY Hotel Auckland, New Zealand

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green/Sustainable Property
This property participates in Qualmark, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

National Rating

Qualmark® assigns an official star rating for accommodation in New Zealand. This Hotel property has been rated 4 star plus, which is displayed on this page as 4.5 stars.

Official New Zealand Rating provided by Qualmark®