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"It was a great place. Reasonably priced " More

By a verified traveller on Mon 25 Mar 2024

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Hotel Description

At Surf 'N' Snow Backpackers - Hostel you'll be within steps of popular attractions like Sky Tower and Queen Street Shopping District. Highlights at this hostel include in-room kitchens and free WiFi.

This smoke-free hostel offers free WiFi in public areas, a library, and tour/ticket assistance. Other amenities include laundry facilities, a microwave in a common area, and a refrigerator in a common area.

Attractions within a 10-minute walk of this Auckland Central Business District hostel include SkyCity Casino and University of Auckland.

Standard Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
NZ$70* Per night/room 1 Apr. - 2 Apr.

Shared Dormitory, Mixed Dorm (12 Person)

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Budget Double Room (No Window)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Shared Dormitory, Mixed Dorm (6 Person)

Bed Count room.options.bedSize.BunkBed.Singular Maximum Occupancy 1 Max

Shared Dormitory, Women only, Ensuite (4 Person)

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Shared Dormitory, Mixed Dorm (10 Person )

Bed Count room.options.bedSize.BunkBed.Singular Maximum Occupancy 1 Max

Surf 'N' Snow Backpackers - Hostel ratings based on 66 Verified Reviews

Review Summary
2.7 out of 5 2.5 out of 5.0
Room cleanliness 2.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 1.5 out of 5.0
Hotel condition 2.0 out of 5.0

Guest reviews for Surf 'N' Snow Backpackers - Hostel

Everyone (51) Couples (10) Family (5)
5 out of 5
It was a great place. Reasonably priced

Posted by on 25 Mar. 2024

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1 out of 5
bad

Posted by on 17 Nov. 2023

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2 out of 5

Posted by on 17 Jul. 2023

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1 out of 5

Posted by on 26 Mar. 2023

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4 out of 5

Posted by on 26 Oct. 2020

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Comment from Hotel Management

10 Nov. 2020 by Mohammad

Thank you! And, see you next time. :)

1 out of 5
DO NOT STAY HERE!!! This place was the worst place I have ever stayed (and I have stayed at some bad places). I cancelled my booking for the rest of the week, absolutely disgusting! There literally was sh*t and urine all through the hall outside the toilets, the womens toilets doors didn’t even close so people could see in! The management didn’t care when I told them and he was extremely rude and sexist, I felt very intimidated and unsafe. I had a private double room, it was like it hadn’t been cleaned, no air ventilation and broken springs in the bed. Everything was so unclean it was an OHS danger, someone from the Auckland City council needs to properly review this hostels standards! No one should even be allowed to stay somewhere like this, and then to charge people money for it,.. I want a refund... plain and simple...

Posted by on 27 Nov. 2019

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Comment from Hotel Management

17 Jan. 2020 by SNS

Hi, it's very shocking to see this sort of untrue review. We have been very much happy to accommodate all of your request. Unfortunately, you did not like much but we have very friendly team and who work very hard to make the guests happy. We know that we can't make everyone happy but we are quite honest that we had efforts on you to make happy and there is no gender discrimination which drives us very unfair situation as we truly honor each and every guest.

2 out of 5

Posted by on 4 Nov. 2019

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1 out of 5
Bathroom light didn't work - no warning, no compensation, no alternative room offered. spend a bit more and stay somewhere decent.

Posted by , from Chch on 1 Aug. 2019

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2 out of 5
They have coin operated laundry but don't have change for laundry machines

Posted by on 16 Jun. 2019

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3 out of 5
Pleasant enough but very old and run down Paint chipping off Poor water pressure in the shower

Posted by , from Auckland on 24 Nov. 2018

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About the Surf 'N' Snow Backpackers - Hostel

Location 102 Albert Street, Auckland, 1010

Property Features

As a guest of Surf 'N' Snow Backpackers - Hostel, you'll find a library, tour/ticket assistance, and a vending machine. Public spaces have free WiFi. Surf 'N' Snow Backpackers - Hostel also features multilingual staff, laundry facilities, and a hair salon. This Auckland hostel is smoke free.

  • 33 guestrooms or units
  • 4 levels
  • Self-service laundry
  • Front desk (limited hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Pool or billiards table
  • Library
  • Beauty salon
  • Television in lobby
  • Elevator
  • No smoking on site
  • Microwave in a common area
  • Refrigerator in a common area

Internet

Available in some public areas: Free WiFi

Transport

  • Train station: Auckland Britomart Station (1 km / 0.6 mi)

Room Amenities

Surf 'N' Snow Backpackers - Hostel offers 33 shared accommodations with hair dryers. Beds feature premium bedding. Kitchens offer refrigerators, stovetops, and microwaves. Bathrooms include showers. This Auckland hostel provides complimentary wireless Internet access, with a speed of 25+ Mbps.

  • Accommodations are shared
  • In-room kitchen
  • Refrigerator
  • Microwave
  • Stove
  • Luxury bedding
  • Shower
  • Hair dryer
  • Iron and ironing board available

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 10:00 PM

Special check-in instructions:

The front desk is open daily from 7:00 AM - 10:00 PM. This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 7:00 AM - 10:00 PM.
This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children 17 and younger are not allowed at this property. All guests older than 17 are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts major credit cards, Visa, Mastercard, American Express, and JCB International. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a security system, and a first aid kit in each accommodation. Contactless check-in is available.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Front desk opens daily at 7:00 AM
  • Front desk closes daily at 10:00 PM
  • Debit cards not accepted
  • Staffed front desk
  • Security system
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are not in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are not available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service not has not been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Surf 'N' Snow Backpackers Backpacker
  • Surf 'N' Snow Backpackers Backpacker Auckland
  • Surf 'N' Snow Backpackers Hostel Backpacker
  • Surf 'N' Snow Backpackers Hostel Backpacker Auckland
  • Surf 'N' Snow Backpackers Hostel Auckland
  • Surf 'N' Snow Backpackers Hostel
  • Surf 'N' Snow Backpackers Auckland
  • Surf 'N' Snow Backpackers
  • Surf 'N' Snow Backpackers Hostel / Backpacker
  • Surf 'N' Snow Backpackers - Hostel Auckland

You should know

  • Children 17 years old and younger aren't allowed at this property.
  • Registered guests are the only ones allowed to be in guestrooms.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.