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 Auckland •1 Room
 Auckland • 1 Room
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Pelicanstay at Auckland Waterfront

4-star property
137-145 Quay Street, Auckland, 0508 053 286
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3.0 out of 5
See all 6 wotif Reviews

"Getting information on how to pick up the key was a little cloak and dagger. I recieved email instructions on the day we arrived in NZ, which was also ... " More

By a verified traveller on Thu 27 Jul 2017

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Hotel Description

Pelicanstay at Auckland Waterfront places you steps from Princes Wharf and within a short 5-minute stroll of Auckland Ferry Terminal.

Each apartment features a washer/dryer, free WiFi, and a furnished balcony. In-room dining is easy with a kitchen that comes equipped with a refrigerator, a microwave, and a stovetop. A soaking tub, a living room, and a dining area are also available. Housekeeping is not available.

For a drink, you can stop by the apartment building's own lounge bar. Other amenities include 2 restaurants and free WiFi in public areas. There's also the convenience of self parking.

Deluxe Apartment, 1 Bedroom, Balcony

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Suite, 2 Bedrooms, Balcony

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe Suite, 2 Bedrooms, Balcony

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Pelicanstay at Auckland Waterfront ratings based on 6 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 2.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Pelicanstay at Auckland Waterfront

Everyone (5) Family (1)
2 out of 5
Pros: Only location.
Cons: Checking in process - when you are the customer it should be easy !
The most difficult checking in process I have ever encountered in 40 years of world travel - calls from USA & key had to be collected from a different location. Unit had no air conditioning. Unit had no tea, coffee, sugar etc Used soap from previous guest was in the shower !!!!!!!!!!! Furnishing was below par

Posted by on 21 Feb. 2018

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1 out of 5

Avoid this place if you can

Pros: The waterfront location is nice.
Cons: They should be up front on WOTIF about all charges. They should perform maintenance. They should communicate with their guests
Location: On the waterfront and handy for down town activities
I booked this hotel via WOTIF but it is managed by Pelican Executive Suites. I booked a 2 bed 2 bath luxury apartment. Pelican require your flight numbers and arrival times in advance and you must provide 1 hours notice of wanting to check in so that their representative can meet you. despite adhering to all of their rules, there is no representative. You receive a long text telling you to find a key from a security office. The rom was 2 bed and 1 bath and old and tired. When we tried to take a shower, the shower overflowed as the drain was blocked with human hair and soap scum. I spent the next 3 days trying to get someone from Pelican to resolve the situation. They were hard to get hold of (never answering the phone) and did not ring back when they said they would. In the end they could not explain why they had put us in this apartment, they could not arrange for it to be cleaned and they could not move us to somewhere more suitable. After many emails they agreed to drop 1 nights charge and the $100 cleaning fee off my bill. I will not book with Pelican or this establishment ever again.

Posted by , from New Zealand on 12 Aug. 2017

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Comment from Hotel Management

13 Sep. 2017 by Duane Paul

Dear David, I regret to learn that your stay was impeded by the issues you have highlighted in your feedback .Please accept my sincere apologies for the inconvenience that we may have caused you. I have noted your observations regarding the cleaning service. Sincerely,

3 out of 5

Great Location

Pros: The location of the hotel was wonderful. It was so much fun to sit and watch all the comings and goings of the ferries at the wharf.
Cons: The apartment had no coffee making facilities, of any kind, which is kind of amazing. Many things can be forgiven, but not this.
Location: The waterfront in Auckland is great. Easy access to motorways and downtown, plus destinations by ferry.
Getting information on how to pick up the key was a little cloak and dagger. I recieved email instructions on the day we arrived in NZ, which was also our check-in date; if I didn't have internet access, it may have been more complicated. Picking up the key, however, was actually very easy, once we knew where to go. Our booking was supposed to have 2 twin beds in the second bedroom, but only had one queen. Luckily, there was a fold out couch in the living room, but unfortunately, no sheets. We recieved the sheets on our 3rd and final night staying there. We really enjoyed the location of the apartment, but unfortunately for us, there was major renovation work being done on the apartment below, so during the day there was alternating hammering and sawing, punctuated by periods of what I can only describe as pneumatic drilling; kind of upset the ambience. Further, as the workers had set up a tarpaulin tent on the deck outside to work in, we were kept awake most of the night (on 2 consectutive nights) by rain and wind causing the tent to flap and bang about. Nobody's fault, really, but did add to our frustrations. Ironically, the person on the fold out bed in the living room was far enough away from the noise to not be woken.

Posted by , from Washington, D.C on 27 Jul. 2017

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Comment from Hotel Management

13 Sep. 2017 by Duane Paul

Dear Valued Guest, I am sorry to learn that your stay with us not to the level you expected. We strive to ensure that all of our guests have an exceptional experience and I am not proud when we fail to delight a guest, however, I am grateful for the opportunity to know about any shortcomings, so that we can learn and do better next time. Sincerely, Duane Paul

2 out of 5

Great disappointment

Pros: nothing
Cons: a total renovation of the appartment
Location: the only good thing
We checked in an appartment which had nothing to do with the picture advertised. Whilst we liked the location once we settled in we found furniture broken or missing. Dirty walls and a moldy shower. Some furniture arrived whilst we were there some never arrived like an outside table. We received many standard emails from the US travel agents about what we were allowed to do and not to do but none was forthcoming to our complains. We emailed photos which showed all the shortcomings and can only hope the renovate this appartment before they let it out again. Will never deal with this company ever again but there are other good ones who rent out true luxury appartements in the same waterfront buildings as we learnt.

Posted by , from New Zealand on 27 Dec. 2016

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Comment from Hotel Management

2 Jan. 2017 by Cy

Hi Terry, Thank you for taking the time to share your experience. First of all we would like to apologize for the inconvenience and that your overall experience was not exceptional. Your feedback is very important to us as it is the starting point we use to act on improvements. We hope you will choose to stay with us in the future, where we will strive to restore your faith in us.

5 out of 5

Great waterfront location

Pros: great outdoor area with huge private balcony over looking the waterfront.
The apartment was great I would go back great facilities if staying for a longer trip. The only issue was that it was difficult to get the keys as there isn't a reception being private apartments it would have been difficult for people from out of town.

Posted by on 7 Nov. 2016

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Comment from Hotel Management

25 Nov. 2016 by Duane Paul

Dear Valued Guest, I am delighted to learn that you enjoyed your stay with us and that you found the location to be so convenient. Sincerely,

5 out of 5

A great place in Auckland

Pros: The location, size and facilities which included central Auckland parking.
Cons: You need to set aside time prior to arrival to meet the booking agency paperwork requirements.
Location: Very central to the Auckland ferries, restaurants and easy to get out of town by car - something not to be underestimated in Auckland.
The Waterfront Suites on the pier in Auckland are a great place to stay. Central, convenient and well apointed apartment on the water in Auckland Harbour. The suite had two bedrooms, two bathrooms, kitchen, dining, laundry and parking for very comparable pricing with a hotel. The booking agency needs some up front paperwork and you need to be talking to the on-site agent to get into the complex but after that a great place to stay. Ideal if you were staying a little longer than a few nights but still great for a short stay.

Posted by , from Canberra, Australia on 25 Oct. 2016

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Comment from Hotel Management

25 Nov. 2016 by Duane Paul

Dear Valued Guest, Thank you for sharing your kind words and review. It was a pleasure having you here with us. Looking forward to your return! Sincerely,

About the Pelicanstay at Auckland Waterfront

Location 137-145 Quay Street, Auckland, 1010

Property Features

There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. The business-friendly Pelicanstay at Auckland Waterfront also features a terrace and an elevator. For a fee, parking is available. Smoking is allowed in designated areas at this 4-star Auckland apartment.

  • 3 guestrooms or units
  • 2 dining venues
  • Terrace
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop

Family Friendly Amenities

  • Number of living rooms
  • Free WiFi
  • Kitchen
  • Separate dining area
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Auckland Britomart Station (0.6 km / 0.4 mi)
  • Metro station: Halsey Street Tram Stop (0.7 km / 0.4 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Pelicanstay at Auckland Waterfront offers 3 accommodations with washers/dryers and coffee/tea makers. Rooms open to furnished balconies. Accommodations offer separate sitting areas and include desks. Accommodations at this 4-star apartment have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations with deep soaking bathtubs and hair dryers. Guests can surf the web using the complimentary wireless Internet access.

  • In-room kitchen
  • Washer and dryer
  • Private balcony (furnished)
  • Dining room
  • Sitting area
  • Deep soaking tub
  • Television
  • Refrigerator (full size)
  • Microwave
  • Oven
  • Stove
  • Coffee maker
  • Shower and tub combination
  • Hair dryer
  • Iron and ironing board
  • Desk
  • Heating
  • Ensuite bathroom

Food & Drink

Pelicanstay at Auckland Waterfront has 2 restaurants on site.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 21
  • Check-in time ends at 6:00 PM

Special check-in instructions:

There is no front desk at this property. The check-in location differs from the property location. Check-in location: [Shed 20's front door.]. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property for check-in instructions.

This property does not have a front desk. The check-in location differs from the property location. To check in, guests will need to go to Shed 20's front door.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property for check-in instructions.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • No front desk
  • Debit cards not accepted

Fees

Guests will be asked to pay the following charges at the property:

  • Cleaning fee: NZD 125 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: NZD 35 per night
  • Late check-in fee: NZD 20 for check-in between 6:00 PM and 10:00 PM
  • Credit card charges are subject to a surcharge of 3.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Waterfront Suites Heart Auckland Apartment
  • Waterfront Suites Heart Apartment
  • Waterfront Suites Heart Auckland
  • Waterfront Suites Heart
  • Waterfront Suites the Heart of Auckland
  • Pelicanstay at Auckland Waterfront Auckland
  • Pelicanstay at Auckland Waterfront Apartment
  • Pelicanstay at Auckland Waterfront Apartment Auckland

National Rating

This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our rating system.

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Frequently Asked Questions

Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.