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4.0 out of 5

"Everything was amazing. " More

By a verified traveller on Tue 16 Apr 2024

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Hotel Description

A family-friendly stay in the heart of Legian awaits you at Mercure Bali Legian. Within just a 15-minute stroll, you'll find Legian Beach and Kuta Beach. Highlights at this eco-certified hotel include 2 outdoor swimming pools, 2 bars/lounges, and a full-service spa.

A pampering day can include hot stone massages and Thai massages along with body scrubs, body treatments, and aromatherapy. The restaurant, Ancak, serves Indonesian cuisine and is open for breakfast, lunch, and dinner. Poole is the hotel's own bar. Enjoy the free kids' club, gym, and kids' swimming pool as well as access to bike rentals. Business travelers can take advantage of 5 meeting rooms and a business center. Plus you'll find free WiFi in public areas, a coffee shop/cafe, and laundry facilities. Each morning buffet breakfast is served between 6:30 AM and 11 AM. There's also free self parking, along with the convenience of an airport shuttle.

Sights within a 20-minute walk of this 4-star North Legian hotel include Double Six Beach and Beachwalk Shopping Center.

Superior Twin Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max
NZ$74* Per night/room 25 Apr. - 26 Apr.

Deluxe Room, 1 Double Bed (Plunge Pool)

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Privilege, Room, 1 King Bed, Balcony

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Twin Room, 2 Single Beds, Balcony

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Deluxe Room, 1 Double Bed, Balcony

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Suite, 1 King Bed, Balcony

Bed Count 1 King Bed Maximum Occupancy 3 Max

Mercure Bali Legian ratings based on 89 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Mercure Bali Legian

Everyone (52) Couples (12) Family (16)
5 out of 5
Everything was amazing.

Posted by on 16 Apr. 2024

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3 out of 5
The Pool upstairs was closed and we never received confirmation of this being closed. The Pool and bar area were both impacted.

Posted by on 24 Mar. 2024

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Comment from Hotel Management

31 Mar. 2024 by Sussy Rosiani - Front Office Manager

Dear Mrs. Julie,Thank you for taking the time to tell us about your experience at Mercure Bali Legian. We are really sorry to read that your stay did not meet your expectations.I understand your disappointment about and we ensure you that we have already taken appropriate action to prevent future occurrences and for our better improvement.Thank you again for sharing your experience, and we hope you will give us an opportunity to better serve you in the future.Sincerely,

3 out of 5

Posted by on 9 Mar. 2024

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Comment from Hotel Management

22 Mar. 2024 by Sussy Rosiani - Front Office Manager

Dear Mr. Andrew,We appreciate the time you have spent on providing the rating for us. We are really sorry if your experience with us didn’t meet your expectation. Thank you again for sharing your experience,we look forward to welcome you back on your next visit to Bali.

5 out of 5
Great location and lovely staff at reception and also the cleaning staff who do an amazing job, always greet you with a smile.i would stay here again

Posted by on 9 Mar. 2024

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Comment from Hotel Management

14 Mar. 2024 by Sussy Rosiani - Front Office Manager

Dear Mr/s. Margaret,Greetings from Mercure Bali Legian...We want to thank you for staying at Mercure Bali Legian as your vacation home. We hope you had a wonderful and relaxing time. Your business is appreciated and your comfort is our top priority.Your feedback is very important to us and enables us to make sure that the services we provide meet our guests' expectations. I will definitely share your valuable feedback with the team to continuously deliver our best service from the heart.We most certainly hope to have the pleasure of welcoming you back soon for another exquisite stay with us.Sincerely,Sussy RosianiFront Office Manager

5 out of 5
Nice location and good hospitality

Posted by on 27 Feb. 2024

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Comment from Hotel Management

3 Mar. 2024 by Sussy Rosiani - Front Office Manager

Dear Mr. Rajan, Thank you for sharing your pleasant experience with us! We were delighted to hear that you and your friend enjoyed the facilities & services deliver from our team, We will pass your compliments to all the team for their attentive service.We look forward to being able to welcome you back to enjoy another exciting Holiday, sometime soon.With gratitude,Sussy Rosiani Front Office Manager

5 out of 5
Great location and great service

Posted by on 25 Feb. 2024

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Comment from Hotel Management

26 Feb. 2024 by Sussy Rosiani - Front Office Manager

Dear Mr/s. Michael,Greetings from Mercure Bali Legian...We want to thank you for staying at Mercure Bali Legian as your vacation home. We hope you had a wonderful and relaxing time. Your business is appreciated and your comfort is our top priority.Your feedback is very important to us and enables us to make sure that the services we provide meet our guests' expectations. I will definitely share your valuable feedback with the team to continuously deliver our best service from the heart.We most certainly hope to have the pleasure of welcoming you back soon for another exquisite stay with us.Sincerely,Sussy RosianiFront Office Manager

5 out of 5
9yrs old - Gym was excellent.

Posted by on 27 Jan. 2024

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Comment from Hotel Management

1 Feb. 2024 by Sussy Rosiani - Front Office Manager

Dear Mr. Zaid,Greetings from Mercure Bali Legian.We very much appreciate your comments regarding your stay at Mercure Bali Legian.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Sussy RosianiFront Office Manager

5 out of 5
Aircon was on 24/7 Loved it. Pools were clean and NOT adults only, amazing lil gym and an awesome spot to be in.

Posted by on 8 Dec. 2023

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Comment from Hotel Management

1 Jan. 2024 by Sussy Rosiani - Front Office Manager

Dear Mr. Jonathan, Thank you for taking the time to tell us about your experience at Mercure Bali Legian. We are really sorry to read that your stay did not meet your expectations. We have noted your concerns and have addressed your comments to our executive housekeeper and ensured you that we have already taken appropriate action to prevent future occurrences and for our better improvement. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

4 out of 5
When we arrived at hotel 9.30 am our room wasn’t ready until 2pm , needed to change clothes due to temperature

Posted by on 22 Nov. 2023

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Comment from Hotel Management

1 Jan. 2024 by s

Dear Mr. Charles, Thank you for taking the time to tell us about your experience at Mercure Bali Legian. We are really sorry to read that your stay did not meet your expectations. We have noted your concerns and have addressed your comments to our executive housekeeper and ensured you that we have already taken appropriate action to prevent future occurrences and for our better improvement. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

5 out of 5
Staff from reception to breakfeast to cleaning rooms.nothing was ti much for them if asked .always helpful and smile on there faces

Posted by on 17 Nov. 2023

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Comment from Hotel Management

1 Jan. 2024 by Sussy Rosiani - Front Office Manager

Dear Mr. Alan, We appreciate the time you have spent on providing the rating for us. We are glad to know that the overall of your stay was good and that the products, services and facilities provided were up to your expectations. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali.

About the Mercure Bali Legian - CHSE Certified

Location Jl Legian No 328 - Legian Kelod Kuta, Legian, Bali 80361

Renovations + Closures

The property will be renovating from March 12 2024 to March 25 2024 (completion date subject to change). The following areas are affected:

  • Swimming pool

In accordance with local regulations, all visitors must remain within the property during Seclusion Day (Nyepi)/Hindu New Year for a 24-hour period (starting at 6 AM). Seclusion Day typically falls in March or April (dates subject to change each year). Check-in and check-out will not be possible on that date. Ngurah Rai Airport (Bali International Airport) is also closed on Seclusion Day.

During renovations, the hotel will make every effort to minimize noise and disturbance.

Property Features

Mercure Bali Legian offers its guests a full-service spa, 2 outdoor swimming pools, a fitness center, and a children's pool. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. Business amenities include a business center and 5 meeting rooms. Spa services, a complimentary children's club, and tour/ticket assistance are also featured at the family-friendly Mercure Bali Legian. An airport shuttle (available 24 hours) is available for a fee. Self parking is free. This 4-star Legian hotel is smoke free.

  • 321 guestrooms or units
  • 5 levels
  • 2 bars or lounges
  • Built in 2014
  • Kid's club (free)
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Coffee shop
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Children's pool
  • Free WiFi
  • Soundproofed rooms
  • Children's club (free)
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Mercure Bali Legian offers 321 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. LED televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads, slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

  • Minibar
  • In-room dining (24 hours)
  • LED television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Shower
  • Rainfall showerhead
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible
  • Toothbrush and toothpaste
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 11 AM.

Ancak - This restaurant specializes in Indonesian cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Open 24 hours.

Poole - This bar overlooks the pool and specializes in international cuisine. Open daily.

24-hour room service is available.

Spa Services

  • Body treatments
  • Couples treatment rooms
  • Body scrubs
  • Aromatherapy treatments
  • Massages
  • Hot stone massage
  • Thai massage
  • Reflexology

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Guests must transfer via airplane to the property. Guests must contact the property at least 48 hours before travel, using the contact information on the confirmation received after booking. This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

To get to the property, guests need to transfer by airplane. Transfers need to be confirmed by contacting the property at least 48 hours before travel at the number on the booking confirmation. Mercure Bali Legian offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for IDR 363000.0 per day.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Mercure Bali Legian

Policies

Additional fees apply to children 0-12 years old for breakfast when sharing existing bedding.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, JCB International, Union Pay, debit cards, and cash. This property uses a grey water recycling system.

For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • Children stay free
  • Service animals not allowed
  • Number of children who can stay for free – 2
  • Debit cards
  • UnionPay
  • Staffed front desk
  • Smoke detector
  • Grey water recycling system
  • Security system
  • Children stay free - maximum age 12
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is sealed after cleaning
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Property follows sanitisation practices of Bureau Veritas (3rd party expert - Global)
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Sustainability/community reinvestment (10% revenue or more)
  • Guest education on local ecosystems and culture
  • Comprehensive food waste policy
  • Comprehensive recycling policy

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately IDR 165000 for adults and IDR 82500 for children
  • Airport shuttle fee: IDR 300000 per vehicle (one-way, maximum occupancy 2)
  • Rollaway bed fee: IDR 363000.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mercure Bali Legian Hotel
  • Mercure Bali Hotel
  • Mercure Bali Legian
  • Mercure Bali Legian Hotel
  • Mercure Bali Legian Legian
  • Mercure Bali Legian Hotel Legian
  • Mercure Bali Legian CHSE Certified

You should know

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

  • Green Key (Gronne Nogle)
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.