Most staff speak English well, very good check-in process where they sit you down and talk you through all the hotel services which was very personal and appreciated. They originally put us into a room which we felt was not a deluxe room as we had booked (looked totally different to the photos) so we made a complaint and they moved us to another room on the newer half of the property for the rest of the stay which was a deluxe room as shown online. The outdoor bathroom was very nice but when I tried to have a bath it only filled up about 15cm with warm water before it ran cold. Hot water not always reliable, water and power turned off completely once. Bed comfortable but potentially had bugs, blood spots as if we were squashing blood-filled bugs while we slept. Air con OK, TV works but in black and white, room service not the best (asked for certain items to be left off a couple times and meals still arrived with them on). The outdoor gardens are nice and well looked after, the pool is nice. The beautiful pool surrounded by rice fields in the main photo is not the main property site, that is only the villa site, but they will drive you there if you would like to go for a swim in that pool instead. Mobile phone to call them to pick you up from town was very handy. Fairly cheap tours run by hotel drivers. Some concerns about security as the windows did not lock and nothing was done to fix this even after we asked them. A nice hotel but they need to iron out some kinks