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4.0 out of 5

"Location a bit far from beach and shops, staff friendly, toilets are old n need a rewamp. Best is the breakfast n pool " More

By a verified traveller on Mon 10 Sep 2018

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Hotel Description

A family-friendly stay in the heart of Kerobokan awaits you at Umalas Hotel and Residence. You'll be 2.5 km (1.6 mi) from Seminyak Beach and 3.1 km (1.9 mi) from Seminyak Square. Highlights at this hotel include 2 restaurants, a full-service spa, and an outdoor swimming pool.

A relaxing day at Umalas Wangi Spa can include massages, body wraps, and body scrubs along with aromatherapy and Ayurvedic treatments. The restaurant, De Bistro Restaurant, serves international cuisine and is open for lunch and dinner. For a drink, you can stop by the hotel's own lounge bar. Enjoy the gym and kids' swimming pool. Other amenities include free WiFi in public areas, a coffee shop/cafe, and a snack bar/deli. Buffet breakfast is available daily between 7 AM and 10 AM. There's also free valet parking, along with the convenience of a free area shuttle.

Attractions within a 10-minute drive of this 4-star Umalas hotel include Kuta Beach and Eat Street.

Superior Room, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 3 Max

Umalas Hotel and Residence ratings based on 12 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Umalas Hotel and Residence

Everyone (5) Couples (4) Family (3)
1 out of 5
The property and WOTIF falsely advertise the property. There was no roof top restaurant, bar or room service. I was given a 2 bedroom apartment. The kitchen had no crockery, cutlery or cleaning equipment and the sink and tap area were not clean. The bathroom had towels that were old, stained, thin, small and of poor quality. There was no soap provided in the bathrooms. The bedrooms were adequate but again, there sheeting and covers were stained and main bed was very hard. There was no air conditioning in the main living areas but had it in the bedroom which was loud. One of the female reception staff was rude and was unhelpful when I needed assistance - she advised me that she was not obligated to help me. I had to go to reception to ask about wifi and internet connection. I was given a password but was unable to connect to the wifi. Overall, I would not recommend Umalas Hotel and Residence and therefore requesting a refund on the property. Could somebody please call me to discuss further as this property was not up to standard. Thankyou, I would appreciate a manager to call and discuss. Thank you kindly.

Posted by on 16 Sep. 2023

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4 out of 5
Location a bit far from beach and shops, staff friendly, toilets are old n need a rewamp. Best is the breakfast n pool

Posted by on 10 Sep. 2018

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4 out of 5
Pros: Pool long enough for laps. Fridge in room, facilities to self cater. Room nice enough to hang out in when you need a break from bali chaos.
Cons: Some of the rooms are dimly lit, felt a little repressive but we were moved upon our request
Location: Quiet/10min taxi to Kuta
Facilities: Nice pool for laps +sauna; Value: Affordable; Service: Sufficient, Mostly responsive; Cleanliness: Very good not spotless; 'Bali Buddah' delivers healthy take away in the area

Posted by , from Australia - WA - Perth on 11 Nov. 2013

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5 out of 5
Pros: The free services included
Cons: Disappointing meal

Posted by , from New Zealand on 14 Aug. 2013

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4 out of 5
Pros: Customer service, very attentive
Cons: We had a 3 bedroom suite, but there was only a 2 seater couch which wasn't enough for us all. Also no dvd player and we had to call down for an iron
Location: Reasonable access
Facilities: Basic, No DVD bath or iron; Value: Acceptable price; Service: Friendly; Cleanliness: Tidy; Onsite Spa was fantastic

Posted by , from Australia - QLD - Brisbane on 10 Jun. 2013

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5 out of 5
Pros: Great staff, great hotel, 5 star food
Cons: Having to get taxis to all the time
Value: Great deal; Service: Outstanding;

Posted by , from Australia - WA - Regional WA on 9 Jun. 2013

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4 out of 5
Pros: The bedrooms are a good size and spacious for 2 adults
Cons: Not much around the hotel. You need to jump in a cab or walk into Seminyak for shops, restaurants etc
Location: Accessible
Facilities: Modern; Value: Great deal; Service: Professional; Cleanliness: Hygienic ; The rooftop terrace is lovely. A great place to eat breakfast.

Posted by , from Australia - NSW - Sydney on 12 Jan. 2013

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4 out of 5
Pros: Nice big open room
Cons: Had our own kitchen - but nothing to cook with was provided
Location: Good if you want quiet
Facilities: Basic, no cooking equipment; Value: Affordable; Service: Friendly; Cleanliness: Pleasant;

Posted by , from Australia - VIC - Ballarat on 12 Aug. 2012

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4 out of 5
Pros: Friendly staff
Cons: Noisy workers during the day
Location: Just right
Facilities: Nice ; Value: Affordable; Cleanliness: Pleasant, Lovely; needs more snack food like crisps at bar

Posted by , from Australia - WA - Perth on 1 Jul. 2012

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4 out of 5
Pros: Good staff
Cons: Noisy aircon
Location: Just right
Facilities: Good; Value: Economical; Service: Professional; Cleanliness: Pleasant;

Posted by , from Australia - NSW - Newcastle on 16 May 2012

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About the Umalas Hotel and Residence

Location Jl. Umalas II No. 83, Kerobokan, Bali 80361

Renovations + Closures

In accordance with local regulations, all visitors must remain within the property during Seclusion Day (Nyepi)/Hindu New Year for a 24-hour period (starting at 6 AM). Seclusion Day typically falls in March or April (dates subject to change each year). Check-in and check-out will not be possible on that date. Ngurah Rai Airport (Bali International Airport) is also closed on Seclusion Day.

Property Features

Umalas Hotel and Residence offers its guests a full-service spa, an outdoor pool, and a fitness center. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A children's pool, spa services, and a terrace are also featured at the family-friendly Umalas Hotel and Residence. An area shuttle within 3 km and a beach shuttle are free. Free self parking and valet parking are available. This 4-star Kerobokan hotel is smoke free.

  • 1 building
  • 42 guestrooms or units
  • 4 levels
  • 2 dining venues
  • Built in 2010
  • Deli
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • 1 conference room

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Children's pool
  • Separate living room
  • Free WiFi
  • Soundproofed rooms
  • Kitchenette
  • Free area shuttle
  • Snack bar/deli
  • Laundry facilities
  • Separate dining area
  • Washer/dryer
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Property shuttles: Free area shuttle within 3 km, beach shuttle, and shopping center shuttle; airport shuttle, cruise terminal shuttle, and ferry terminal shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Umalas Hotel and Residence offers 42 accommodations with washers/dryers and safes. Rooms open to balconies. Accommodations offer separate sitting areas. Beds feature premium bedding. LCD televisions come with premium cable channels. Accommodations at this 4-star hotel have kitchenettes with refrigerators and separate dining areas. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and designer toiletries. This Kerobokan hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

  • In-room kitchenette
  • Washer and dryer
  • Private balcony
  • Dining room
  • Sitting area
  • In-room dining (limited hours)
  • HD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Electric kettle
  • Luxury bedding
  • Bathtub or shower
  • Rainfall showerhead
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Desk
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 10 AM.

De Bistro Restaurant - Overlooking the pool, this restaurant specializes in international cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available.

Kopi Langit at Rooftop - This restaurant specializes in international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available.

Room service (during limited hours) is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Ayurvedic treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the cruise terminal, ferry terminal, and airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Umalas Hotel and Residence offers transfers from the cruise terminal, ferry terminal, and airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for IDR 350000.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Umalas Hotel and Residence

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 15 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, debit cards, and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a first aid kit in each accommodation. <

  • Children stay free
  • Service animals not allowed
  • Noise-free rooms not guaranteed
  • One child stays free
  • Debit cards
  • Staffed front desk
  • Children stay free - maximum age 10
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitisation practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately IDR 90000 for adults and IDR 45000 for children
  • Airport shuttle fee: IDR 250000 per vehicle (one way)
  • Rollaway bed fee: IDR 350000.0 per night
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Umalas
  • Umalas Hotel
  • Umalas Hotel Kerobokan
  • Umalas Kerobokan
  • Umalas Hotel And Residence Bali/Seminyak
  • Umalas Hotel Residence
  • Umalas And Residence Kerobokan
  • Umalas Hotel and Residence Hotel
  • Umalas Hotel and Residence Kerobokan
  • Umalas Hotel and Residence Hotel Kerobokan

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • One child 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.