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4.7 out of 5

"Very helpful staffs and very nice buffet breakfast, good location. " More

By a verified traveller on Sun 04 Nov 2018

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Hotel Description

A luxury stay in the heart of Bangkok awaits you at Novotel Bangkok Sukhumvit 20. Within just a 15-minute stroll, you'll find Terminal 21 Shopping Mall and EmQuartier. Highlights at this family-friendly hotel include 2 restaurants, 3 bars/lounges, and an outdoor swimming pool.

The buffet restaurant, Food Exchange, serves international cuisine and is open for breakfast and lunch. Gourmet Bar is the hotel's own bar, serving drinks along with breakfast and lunch. Enjoy the free kids' club, 24-hour gym, kids' swimming pool, and pool loungers. 6889 square feet (640 square meters) of event facilities include 14 meeting rooms and conference space. Additionally, you'll find free WiFi in public areas, a snack bar/deli, and laundry facilities. Each morning buffet breakfast is served between 6:30 AM and 10:30 AM. There's also free valet parking, along with the convenience of a free area shuttle.

Places within a 30-minute walk of this 4.5-star Sukhumvit hotel include Embassy of India and Bumrungrad Hospital.

Superior Room, 2 Single Beds, City View

Bed Count 2 Twin Beds Maximum Occupancy 3 Max
NZ$158* Per night/room 11 Apr. - 12 Apr.

Deluxe Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Room, 2 Single Beds (High Floor)

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Executive Room, 1 King Bed (High Floor)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Family Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Novotel Bangkok Sukhumvit 20 ratings based on 6 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Novotel Bangkok Sukhumvit 20

Everyone (4) Couples (1) Family (1)
4 out of 5

Posted by , from WALLANGARRA on 1 Jan. 2024

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Comment from Hotel Management

5 Jan. 2024 by Kanta Hanvesakul - Resident Manager

Dear Mr. David,Thank you very much for your rating regarding your recent experience with us. Your review are important for us in ensuring that we provide the best level of service to our guests, such as yourself.Please rest assured that we are committed to providing the highest level of services and facilities to our guests at the Novotel Bangkok Sukhumvit 20. We are really looking forward to welcoming you back.Yours sincerely,

4 out of 5

Posted by on 5 Jan. 2023

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5 out of 5

Posted by on 28 May 2019

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5 out of 5
Very helpful staffs and very nice buffet breakfast, good location.

Posted by , from Sydney on 4 Nov. 2018

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5 out of 5

Very modern and clean

We loved staying at the Novotel. The facilities are very clean and the hotel is very modern. Our room was a little bit cramped but not a real problem, the view from the floor to ceiling window was amazing. The bed was so comfortable and the pillows were excellent, wish I could take them with me! The buffet breakfast was first class - huge choice with varied options - Japanese sushi, miso soups. Traditional thai soups, hot food, noodles, rice etc. Bacon and eggs (how you like) pastries, fruit. There was even a station to make a Bloody Mary! Very impressed. Pool was clean but can get very full as it's not a huge area, but it wasn't a problem. The gym was clean also with all new equipment and excellent air con. The staff at reception were very helpful as were the staff calling taxis and tuk tuks for us. The street has enough options to eat if you don't want to wander too far. Would highly recommend staying here.

Posted by , from Byron Bay, Australia on 16 Apr. 2018

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5 out of 5

Excellent Hotel

Love this hotel stayed here twice now , great rooftop pool, nice rooms and plenty of bars/restaurants nearby. I will be back soon

Posted by , from Perth , Australia on 20 Nov. 2017

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Comment from Hotel Management

23 Nov. 2017 by Jib

Dear Simon on Wotif, Thank you very much for your feedback, I was delighted to know you enjoyed your stay with us. You are always welcome to stay with us again when your travels bring you to this way. Sincerely, Pannathat Sodsa ard Guest Experience Manager

Property Features

Novotel Bangkok Sukhumvit 20 offers its guests a children's pool, an outdoor pool, and a 24-hour fitness center. There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi. Event space at this hotel measures 6889 square feet (640 square meters) and includes conference space. A rooftop terrace, a complimentary children's club, and multilingual staff are also featured at the luxury Novotel Bangkok Sukhumvit 20. A free area shuttle within 800 meters is available. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 4.5-star Bangkok hotel.

  • 244 guestrooms or units
  • 25 levels
  • 2 dining venues
  • 3 bars or lounges
  • 6889 sq ft of conference space
  • 640 sq m of conference space
  • Built in 2015
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Children's pool
  • Free WiFi
  • Soundproofed rooms
  • Children's club (free)
  • Free area shuttle
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Train station: Asok Railway Station (2.4 km / 1.5 mi)
  • Metro station: Asok BTS Station (0.8 km / 0.5 mi)
  • Property shuttles: Free area shuttle within 800 meters; airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Novotel Bangkok Sukhumvit 20 offers 244 air-conditioned accommodations with minibars and laptop-compatible safes. 42-inch LCD televisions come with satellite channels and pay movies. Bathrooms include bathrobes, slippers, bidets, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Movies for purchase
  • Coffee maker
  • Cribs (free)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Bidet
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Wardrobe or closet
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.

Food Exchange - This buffet restaurant specializes in international cuisine and serves breakfast and lunch.

Gourmet Bar - This bar specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

Sky on 20 - This rooftop bar serves dinner only. Happy hour is offered. Open daily.

Pool Bar - This bar specializes in international cuisine and is located by the pool. Open daily.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Novotel Bangkok Sukhumvit 20 offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for THB 1530.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, JCB International, Union Pay, and cash.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • Children stay free
  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • One child stays free
  • UnionPay
  • Debit cards not accepted
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Car not required
  • Security system
  • LGBTQIA friendly
  • Children stay free - maximum age 12
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitisation guidelines Safety and Health Administration (Thailand)
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Property follows sanitisation practices of Bureau Veritas (3rd party expert - Global)
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Annual carbon offsets
  • Humane animal treatment
  • Guest education on local ecosystems and culture
  • Comprehensive food waste policy
  • Comprehensive recycling policy

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately THB 530 for adults and THB 265 for children
  • Airport shuttle fee: THB 1750 per vehicle (one-way, maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: THB 1530.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Novotel Bangkok Sukhumvit 20 Opening June 2016 Hotel
  • Novotel 20 Opening June 2016 Hotel
  • Novotel Bangkok Sukhumvit 20 Opening June 2016
  • Novotel 20 Opening June 2016
  • Novotel Bangkok Sukhumvit 20 Hotel
  • Novotel 20 Hotel
  • Novotel 20
  • Novotel Bangkok Sukhumvit 20 (Opening June 2016)

You should know

  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.