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4.8 out of 5

"Very helpful staffs and very nice buffet breakfast, good location. " More

By a verified traveller on Sun 04 Nov 2018

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Hotel Description

A luxury stay in the heart of Bangkok awaits you at Novotel Bangkok Sukhumvit 20. Within just a 15-minute stroll, you'll find Terminal 21 Shopping Mall and Embassy of India. Highlights at this family-friendly hotel include 2 restaurants, 3 bars/lounges, and an outdoor swimming pool.

You can enjoy LCD TVs with satellite channels, and all 244 soundproofed rooms feature free WiFi, in-room childcare, and free bottled water. Dining in is an option with 24-hour room service, and minibars provide refreshments. Nice touches include bathrobes, slippers, and free toiletries. Safes, hair dryers, and phones are also available.

The buffet restaurant, Food Exchange, serves international cuisine and is open for breakfast and lunch. Gourmet Bar is the hotel's own bar, serving drinks along with breakfast and lunch. Enjoy the free kids' club, 24-hour fitness center, kids' swimming pool, and pool loungers. Other amenities include free WiFi in public areas, a rooftop terrace, and concierge services. Each morning buffet breakfast is served between 6:30 AM and 10:30 AM. There's also free valet parking, along with the convenience of a free area shuttle.

With a stay at this 4.5-star Sukhumvit hotel, you'll be 1.1 km (0.7 mi) from EmQuartier and 3.9 km (2.4 mi) from Siam Paragon Mall.

Deluxe Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Room, 2 Single Beds (High Floor)

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Executive Room, 1 King Bed (High Floor)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Family Suite, 1 King Bed

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Superior Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Novotel Bangkok Sukhumvit 20 ratings based on 6 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Novotel Bangkok Sukhumvit 20

Everyone (5) Couples (1)
5 out of 5

Posted by on 28 May 2019

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5 out of 5
Very helpful staffs and very nice buffet breakfast, good location.

Posted by , from Sydney on 4 Nov. 2018

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5 out of 5

Very modern and clean

We loved staying at the Novotel. The facilities are very clean and the hotel is very modern. Our room was a little bit cramped but not a real problem, the view from the floor to ceiling window was amazing. The bed was so comfortable and the pillows were excellent, wish I could take them with me! The buffet breakfast was first class - huge choice with varied options - Japanese sushi, miso soups. Traditional thai soups, hot food, noodles, rice etc. Bacon and eggs (how you like) pastries, fruit. There was even a station to make a Bloody Mary! Very impressed. Pool was clean but can get very full as it's not a huge area, but it wasn't a problem. The gym was clean also with all new equipment and excellent air con. The staff at reception were very helpful as were the staff calling taxis and tuk tuks for us. The street has enough options to eat if you don't want to wander too far. Would highly recommend staying here.

Posted by , from Byron Bay, Australia on 16 Apr. 2018

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5 out of 5

Excellent Hotel

Love this hotel stayed here twice now , great rooftop pool, nice rooms and plenty of bars/restaurants nearby. I will be back soon

Posted by , from Perth , Australia on 20 Nov. 2017

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Comment from Hotel Management

23 Nov. 2017 by Jib

Dear Simon on Wotif, Thank you very much for your feedback, I was delighted to know you enjoyed your stay with us. You are always welcome to stay with us again when your travels bring you to this way. Sincerely, Pannathat Sodsa ard Guest Experience Manager

5 out of 5

excellent location

Pros: location
Cons: more lounges around pool
Location: 3 large malls within 5 mins tuk tuk ( 1 walking distance ) Some nice bars close by and good restaurants and massage shops and family mart very close
As new hotel in great location. Close enough to BTS and shopping malls but also tucked down a quiet soi. Staff were more than helpfull and food was great.

Posted by , from perth on 19 Oct. 2017

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4 out of 5

Nice hotel

Nice hotel and staff, they are helpful and efficient. Walkable distance to BTS Asok. Family Mart, a bit, restaurant just right next to the hotel.

Posted by , from Australia on 31 Mar. 2017

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Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Novotel Bangkok Sukhumvit 20 offers its guests an outdoor pool, a 24-hour fitness center, and a children's pool. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi. Event space at this hotel measures 6889 square feet (640 square meters) and includes conference space. A rooftop terrace, a complimentary children's club, and multilingual staff are also featured at the luxury Novotel Bangkok Sukhumvit 20. A free area shuttle within 800 meters is available. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 4.5-star Bangkok hotel.

  • 244 guestrooms or units
  • 25 levels
  • 2 dining venues
  • 3 bars or lounges
  • 6889 sq ft of conference space
  • 640 sq m of conference space
  • Built in 2015
  • Bar by the pool
  • Kid's club (free)
  • Childcare (surcharge)
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Soundproofed rooms
  • Children's club (free)
  • Free area shuttle
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Suvarnabhumi Intl. Airport (BKK) (33.9 km / 21.1 mi)
  • Train station: Asok Railway Station (2.3 km / 1.5 mi)
  • Metro station: Asoke BTS Station (0.8 km / 0.5 mi)
  • Property shuttles: Free area shuttle within 800 meters; airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Novotel Bangkok Sukhumvit 20 offers 244 air-conditioned accommodations with minibars and laptop-compatible safes. 42-inch LCD televisions come with satellite channels and pay movies. Bathrooms include bathrobes, slippers, bidets, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is provided daily.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Movies for purchase
  • Cribs (free)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Bidet
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.

Food Exchange - This buffet restaurant specializes in international cuisine and serves breakfast and lunch.

Gourmet Bar - This bar specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

Sky on 20 - This rooftop bar serves dinner only. Happy hour is offered. Open daily.

Pool Bar - This bar specializes in international cuisine and is located by the pool. Open daily.

Charm Korean Restaurant - This steakhouse specializes in Korean cuisine and serves lunch and dinner. Open daily.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 15 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for THB 1530.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve onsite parking. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.Contactless check-out is available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Enhanced food service safety measures are in place.The property affirms that it follows sanitization practices of Safety and Health Administration (Thailand) and ALLSAFE (Accor Hotels) guidelines.The property affirms that it adheres to the Bureau Veritas (3rd party expert - Global) sanitization guidelines.

  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • One child stays free
  • UnionPay
  • Debit cards not accepted
  • Staffed front desk
  • Car not required
  • Security system
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitisation guidelines Safety and Health Administration (Thailand)
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Property follows sanitisation practices of Bureau Veritas (3rd party expert - Global)
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: THB 353 for adults and THB 177 for children (approximately)
  • Airport shuttle fee: THB 1750 per vehicle (one-way, maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: THB 1530.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Novotel Bangkok Sukhumvit 20 Opening June 2016 Hotel
  • Novotel 20 Opening June 2016 Hotel
  • Novotel Bangkok Sukhumvit 20 Opening June 2016
  • Novotel 20 Opening June 2016
  • Novotel Bangkok Sukhumvit 20 Hotel
  • Novotel 20 Hotel
  • Novotel 20
  • Novotel Bangkok Sukhumvit 20 (Opening June 2016)
  • Novotel Bangkok Sukhumvit 20 Hotel
  • Novotel Bangkok Sukhumvit 20 Bangkok
  • Novotel Bangkok Sukhumvit 20 Hotel Bangkok

You should know

  • Novotel Bangkok Sukhumvit 20 offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details.
  • One child 15 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.