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voco Brisbane City Centre, an IHG Hotel

4.5-star property
85-87 North Quay, Brisbane, QLD 0508 053 286
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4.6 out of 5
Exceptional!
See all 38 wotif Reviews

"Really friendly staff and helpful. Loved this comfortable stay which has easy access to pool and a gym. " More

By a verified traveller on Mon 15 Jan 2024

Points Of Interest

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Hotel Description

A luxury stay in the heart of Brisbane awaits you at voco Brisbane City Centre, an IHG Hotel. Within a short 5-minute stroll, you'll find Brisbane City Hall and Treasury Casino. Highlights at this hotel include a restaurant, an outdoor swimming pool, and a bar/lounge.

The restaurant, Zuma Restaurant, is open for breakfast and dinner. Business travelers can take advantage of 16 meeting rooms and a conference center. Additionally, you'll find free WiFi in public areas, a gym, and a snack bar/deli. Buffet breakfast is available daily between 6:30 AM and 10:00 AM. There's also the convenience of limited parking.

Places within a short walk of this 4.5-star Brisbane Central Business District hotel include Queen Street Mall and Museum of Brisbane.

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
NZ$187* Per night/room 25 Apr. - 26 Apr.

Standard Room, 1 Queen Bed, River View (River View)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Premium Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Double Beds, River View (River View)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 1 Double Bed, River View (River View)

Bed Count 1 Full Bed Maximum Occupancy 3 Max

voco Brisbane City Centre, an IHG Hotel ratings based on 38 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for voco Brisbane City Centre, an IHG Hotel

Everyone (14) Couples (10) Family (8)
5 out of 5
Great place to stay

Posted by on 18 Jan. 2024

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Comment from Hotel Management

19 Jan. 2024 by voco Management Team

Dear Derek, Thank you for taking the time to leave a review from your recent stay with us at voco Brisbane City Centre. It's wonderful to hear that you had a great stay. We look forward to welcoming you back in the future. Cheers, voco Management Team

5 out of 5
Really friendly staff and helpful. Loved this comfortable stay which has easy access to pool and a gym.

Posted by on 15 Jan. 2024

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Comment from Hotel Management

16 Jan. 2024 by voco Management Team

Dear Zoe, Thank you for sharing your wonderful feedback from your recent stay with us. It's great to see that you had a comfortable stay. We all look forward to welcoming you back in the future. Cheers, voco Management Team

5 out of 5

Posted by on 18 Dec. 2023

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Comment from Hotel Management

24 Dec. 2023 by voco Management Team

Dear Raewyn, Thank you for sharing your feedback with us from your stay. We hope to welcome you back soon

5 out of 5
Very good stay.

Posted by on 17 Dec. 2023

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Comment from Hotel Management

24 Dec. 2023 by voco Management Team

Dear Edward, Thank you for sharing your feedback with us from your stay. We hope to welcome you back soon

5 out of 5
The pool and the view over the river. Stunning.

Posted by on 14 Dec. 2023

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Comment from Hotel Management

24 Dec. 2023 by voco Management Team

Dear Bettina, Thank you for providing us with your feedback from your recent stay with us at voco Brisbane City Centre. its great to see you enjoyed the pool and river views during your time with us. We all look forward to welcoming you back to voco life during your next visit to Brisbane City

4 out of 5
Good walking distance to Suncorp Stadium. Issues with booking being told no room available, but was quickly sorted and parking not on site. Noisy due to roadworks nearby from early morning. Good food selection at buffet breakfast. Friendly staff.

Posted by on 13 Dec. 2023

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Comment from Hotel Management

24 Dec. 2023 by voco Management Team

Dear Gina, Thank you for taking the time to share your feedback with us from your recent stay. Its great to see you enjoyed the breakfast, friendly staff and distance between here and Suncorp. However I do apologise for there being an issue with the booking on arrival, but glad it was sorted for you in a timely manner.

4 out of 5
PARKNG IS A JOKE , TO SMALL AND OVERPRICED FOR SUCH A TIGHT LITTLE AREA , BIGGER CARS DONT BOTHER .

Posted by on 1 Dec. 2023

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Comment from Hotel Management

11 Dec. 2023 by voco Management Team

Dear Glenn, Thank you for taking the time to share your feedback with us regarding the parking. I'm sorry that it was not up to your liking, with it being a 3rd party parking, unfortunately there is not much we are able to do in regards to improving it. We do offer another parking option at the hotel that is suited for bigger cars and guest are always welcome to park there. We hope that despite the parking, you will stay with us again. Cheers, voco Management Team

5 out of 5
Very clean ..delicious breakfast and dinner...close to transport...highly recommend..

Posted by on 28 Nov. 2023

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Comment from Hotel Management

11 Dec. 2023 by voco Management Team

Dear Sharon, Thank you for sharing your feedback with us from your recent stay at voco. Its great to see you enjoyed breakfast and dinner and the location of the hotel. We all hope to welcome you back to voco life in the futureCheers, voco Management Team

5 out of 5

Posted by on 6 Nov. 2023

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Comment from Hotel Management

11 Nov. 2023 by voco Management Team

Dear Graeme, Thank you for taking the time to leave your review from your recent stay at voco Brisbane City CentreKind regards, voco Management Team

4 out of 5
Location was fantastic. If you had bigger than a sedan eg 4x4 you couldn't fit in the carpark. A bit shabby getting to your car also. And we did not like the bathrooms. They were clean however you needed a toilet brush almost every time you did no 2's the bathroom door would not stay open and the shower leaked allover the floor.

Posted by on 3 Nov. 2023

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Comment from Hotel Management

11 Nov. 2023 by voco Management Team

Dear Brett, Thank you for providing your feedback from your stay with us at voco Brisbane. Its wonderful to see that you found the hotel location fantastic during your stay. However, I d o apologise for the bathroom layout, this is something that we are looking into and will continue to until a suitable resolution can be found. We hope that you will stay with us again in the future, despite the parking and bathroom. Kind regards, voco Management Team

About the voco Brisbane City Centre, an IHG Hotel

Location 85-87 North Quay, Brisbane, QLD 4000

Property Features

Voco Brisbane City Centre, an IHG Hotel offers its guests an outdoor pool and a fitness center. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. There are 16 meeting rooms available. The luxury voco Brisbane City Centre, an IHG Hotel also features concierge services, dry cleaning/laundry services, and 24-hour room service. This 4.5-star Brisbane hotel is smoke free.

  • 194 guestrooms or units
  • 14 levels
  • Meeting rooms
  • Deli
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi

Parking

Parking (limited spaces)

Transport

  • Train station: Brisbane Central Station (1.1 km / 0.7 mi)

Room Amenities

Voco Brisbane City Centre, an IHG Hotel offers 194 accommodations with minibars and safes. 50-inch plasma televisions come with digital channels. Bathrooms include showers and hair dryers. This Brisbane hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • Minibar
  • In-room dining (24 hours)
  • Plasma television
  • Digital channels
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet
  • Toothbrush and toothpaste available
  • Desk chair

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:00 AM.

Zuma Restaurant - This restaurant serves breakfast, dinner, and light fare. Guests can enjoy drinks at the bar.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property uses eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Children stay free
  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit card deposit required
  • Debit cards
  • UnionPay
  • Staffed front desk
  • Smoke detector
  • Car not required
  • Security system
  • Credit card pre-authorisation
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 50 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AUD 28–40 for adults, and AUD 5–30 for children
  • Nearby parking fee: AUD 36 per day (6562 ft away)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 1.9 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Brisbane Mercure Hotel
  • Mercure Brisbane
  • Mercure Hotel Brisbane
  • Brisbane Mercure
  • Mercure Brisbane Hotel Brisbane

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently Asked Questions

Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.