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"The property is tired and poorly furnished. There was no table or desk to sit at to use a computer or eat meals. There is no daily room service. We ha
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At Mantra Trilogy you'll be within just a 10-minute stroll of popular attractions like Cairns Esplanade and Cairns Central Shopping Centre. Highlights at this beach aparthotel include an outdoor swimming pool and in-room balconies.
You can enjoy a flat-screen TV with cable channels, and each apartment features a coffee/tea maker, a ceiling fan, and a safe. A hair dryer, an iron/ironing board, and free toiletries are also available. Weekly housekeeping is available.
Enjoy the gym and kids' swimming pool. Other amenities include a 24-hour front desk, a terrace, and a garden. There's also the convenience of free self parking.
Attractions within a 15-minute walk of this 4-star Cairns Central Business District aparthotel include Cairns Marlin Marina and Reef Fleet Terminal.
Hi Brent,Thank you for sharing your feedback with us. We appreciate your rating and value your input.If there are specific areas where we can improve to enhance your experience in the future, please feel free to let us know. Your satisfaction is important to us.We hope to have the opportunity to welcome you back and provide you with an even better stay next time.Warm regards,Emil GanGeneral Manager
3 out of 5
The property is tired and poorly furnished. There was no table or desk to sit at to use a computer or eat meals. There is no daily room service. We had to relocate after I complained about having to step over a bath to have a shower (high risk for older people and inadequate safety rails etc.) There is a shortage of towel rails, drawers in the wardrobe etc. Not recommended. We were allocated the second "B" room of a double suite, is this because we booked through Wotif?
Posted by Graham on 19 Apr. 2024
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Comment from Hotel Management
22 Apr. 2024
by Emil
Hi Graham,Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced during your stay.We appreciate your comments regarding the condition of our property and furnishings. Your feedback is valuable to us as we continuously strive to enhance our guests' experience. We apologise for any inconvenience caused by the lack of a table or desk in your room. Your concerns about safety and accessibility are taken seriously, and we will address these issues promptly.Regarding room allocation, please be assured that our room assignments are not influenced by booking platforms like Wotif. We aim to provide all guests with comfortable and suitable accommodations regardless of booking source.We regret that your experience did not meet your expectations on this occasion. Please feel free to reach out to us directly if there's anything else we can do to assist you.Warm regards,Emil GanGeneral Manager
5 out of 5
Great location. Great all round
Posted by Wayne on 15 Apr. 2024
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Comment from Hotel Management
17 Apr. 2024
by Emil
Hi Wayne,Thank you for your fantastic feedback and for highlighting our great location! We're thrilled that you had a great experience overall.Kind Regards,Emil GanGeneral ManagerMantra Trilogy Cairns
5 out of 5
The staff were very helpful, polite and welcoming. The location is great, walking distance to amenities, the marina which makes it easy to access the cruises etc. we had a room overlooking the ocean which was beautiful!! Highly recommend this property
Posted by RACHEL Ann on 2 Apr. 2024
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Comment from Hotel Management
2 Apr. 2024
by Emil
Hi Rachel,Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with us at Mantra Trilogy Cairns.It's fantastic to know that our staff were able to assist you effectively and that you felt welcomed during your stay. Providing helpful and polite service is always our goal, and we're delighted to hear that we achieved that with you.We're also glad that you found our location convenient and that you enjoyed the beautiful ocean view from your room. We couldn't agree more that it's one of the highlights of staying with us!Thank you for recommending our property. We truly appreciate your kind words and hope to have the pleasure of welcoming you back in the future.Warm regards,Emil GanGeneral ManagerMantra Trilogy Cairns
3 out of 5
Staff were very friendly and understanding when i needed to change room due to them having a strong damp moldy smell. I actually felt embarrassed for the staff as i feel this a common complaint about the rooms here.
Posted by Paul on 22 Mar. 2024
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Comment from Hotel Management
22 Mar. 2024
by Emil
Dear Paul,Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced during your stay due to the smell in your room. I am happy to hear our staff were able to move you to a different room and hope you enjoyed the rest of your stay with us. I have passed your comments to our housekeeping team in order to remedy the issueWarm regards,Emil Gan General Manager
3 out of 5
The ‘welcome’ of the duty manager left something to be desired - no smile, an overload of information re locating room and parking and officious. Other staff subsequently were pleasant and helpful.
The need to (unsuccessfully) register each of a married couple to receive breakfast vouchers was bureaucratic and inflexible.
Posted by Torrey on 10 Mar. 2024
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Comment from Hotel Management
22 Mar. 2024
by Emil
Dear TorreyThank you for sharing your experience with us. We sincerely apologize for any disappointment you may have felt upon your arrival and during the check-in process. Providing a warm and welcoming atmosphere is a priority for us, and it's disheartening to hear that we fell short of your expectations in this regard.Thank you again for bringing these matters to our attention. We hope that despite these initial challenges, you were able to enjoy your time with us, and we would be honored to welcome you back for a more seamless and enjoyable experience in the future.Kind regards,Emil Gan General Manager
3 out of 5
Stayed in tower1 - was in need of maintenance and air conditioners were noisy and struggled. Room had no ‘soul’ poor communication with staff- asked to be called when room was ready and never got a call. Request for late checkout was accepted but not passed on to morning staff
Posted by Madeleine on 26 Jan. 2024
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Comment from Hotel Management
22 Mar. 2024
by Emil
Dear Madeleine,Thank you for taking the time to provide feedback on your recent stay with us. We regret to hear that your experience in Tower 1 did not meet your expectations and apologize for any inconvenience you encountered.Maintaining our property to the highest standards is paramount to us, and we apologize for any maintenance issues you encountered in your room. Your comments regarding the noisy air conditioners have been noted, and we will work diligently to address this matter promptly to ensure our guests' comfort.Thank you again for sharing your feedback, and we hope to have the opportunity to welcome you back and provide you with the exceptional experience you deserve.Warm regards,Emil GanGeneral Manager
2 out of 5
Posted by Dung on 1 Jan. 2024
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Comment from Hotel Management
23 Mar. 2024
by Emil
Dear Dung, Thank you for your feedback I am sorry to hear that you did not enjoy your stay here at Mantra Trilogy Kind Regards, Emil GanGeneral Manager
3 out of 5
Posted by Rod on 17 Dec. 2023
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Comment from Hotel Management
25 Mar. 2024
by E
Dear Guest,Thank you for your review.Kind regards,Mantra Trilogy Cairns
4 out of 5
Mantra is excellent location, the property itself presents as resort style. Room was clean however condition was somewhat average paint on walls terribly marked also curtain in bedroom badly stained these little fixes would rate the Mantra more highly.
Posted by james on 11 Dec. 2023
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Comment from Hotel Management
25 Mar. 2024
by E
Dear Guest,Thank you for your review.Kind regards,Mantra Trilogy Cairns
Mantra Trilogy offers its guests a children's pool, an outdoor pool, and a fitness center. A terrace, tour/ticket assistance, and barbecue grills are also featured at Mantra Trilogy. Limited free parking is available on a first-come, first-served basis. This 4-star Cairns aparthotel is smoke free.
222 guestrooms or units
Front desk (24 hours)
Storage area for luggage
Front-desk safe
Tour and ticket information
Terrace
Garden
BBQ grill(s)
Outdoor picnic space
Computer for guest use
No smoking on site
Family Friendly Amenities
Number of outdoor pools - 1
Children's pool
Laundry facilities
Internet
Available in all rooms:
WiFi (surcharge)
Parking
Free self parking
, Parking (limited spaces)
Transport
Train station: Cairns Station (1.8 km / 1.1 mi)
Parking: Free self parking
Room Amenities
Mantra Trilogy offers 222 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to balconies. 30-inch flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Additionally, rooms include irons/ironing boards and ceiling fans. Cribs/infant beds (surcharge) are also available. Housekeeping is provided weekly.
Private balcony
Flat-screen television
Cable channels
Coffee maker
Bathtub or shower
Cribs (surcharge)
Housekeeping (weekly)
Hair dryer
Safe
Toiletries (free)
Telephone
Iron and ironing board
Air conditioning
Ceiling fan
Connecting rooms available
Hotel Policies
Check-in
Check-in time starts at 2:00 PM
Minimum check-in age is: 18
Check-in time ends at anytime
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by 10 AM
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are available for AUD 40.0 per day.
Cribs (infant beds) are available for AUD 10.00 per day.
Pet Policy
No pets allowed, but service animals are welcome
Policies
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, Eurocard, and debit cards. Cash is not accepted. Cashless payment methods are available for all transactions. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).
No lifts
Parking height restrictions apply
Service animals are allowed
Service animals are exempt from fees/restrictions
Debit cards
Staffed front desk
Property is cleaned with disinfectant
Staff wear personal protective equipment
Protective clothing is available for guests
Masks are available for guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitiser
Social distancing measures are in place
Contactless check-in is not available
Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
Property confirms they are implementing enhanced cleaning measures
Individually wrapped food options are not available
No gap period between guests' stays
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Guest accommodation is not sealed after cleaning
Electrostatic spray is not used for disinfection
Cashless transactions are available
Masks are not compulsory at the property
Contactless food service / room service is not available
Reservation is not required for facilities on site
Property follows sanitisation practices of Bureau Veritas (3rd party expert - Global)
Mobile key entry is not available
Food service not has not been amended for enhanced safety
Fees
Guests will be asked to pay the following charges at the property:
Breakage deposit: AUD 500 per stay
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Crib (infant bed) fee: AUD 10.00 per day
Rollaway bed fee: AUD 40.0 per day
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Mantra Trilogy
Mantra Trilogy Cairns
Mantra Trilogy Hotel
Mantra Trilogy Hotel Cairns
Trilogy Mantra
Mantra Trilogy Cairns
Mantra Trilogy Aparthotel
Mantra Trilogy Aparthotel Cairns
You should know
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions
Mantra Trilogy offers free cancellation on select room rates. Check out the cancellation policy for more info.
Yep, Mantra Trilogy has a free self car park. Onsite parking is limited.
The closest beach to Mantra Trilogy is Palm Cove Beach (21.2 km).
Mantra Trilogy has an outdoor pool and a kids' pool.
You bet! With amenities like a children's pool and a BBQ, as well as cots/infant beds in the guestrooms, it's no surprise Mantra Trilogy is a hit with families.
No, Mantra Trilogy does not offer an airport shuttle service.
Check-in begins at 2:00 PM. Check-out time is 10 AM.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
