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3.7 out of 5

"The staff were polite but need to be more friendly and helpful. If you don't speak Spanish your just ignored. We found to be bubbling along with not r ... " More

By a verified traveller on Sat 26 Nov 2016

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Hotel Description

At Emporio Cancun you'll be within just a 5-minute stroll of Maya Cancun Museum and within 20 minutes of Aquaworld. Highlights at this beachfront resort include 2 restaurants, 3 outdoor swimming pools, and 2 bars/lounges.

Free WiFi, plasma TVs, and coffee/tea makers are featured in all 443 rooms. Free bottled water, safes, and hair dryers are also available.

The restaurant, Condimento Restaurant, serves international cuisine and is open for breakfast, lunch, and dinner. Spend the day at the beach and enjoy the onsite 24-hour fitness center and pool loungers. Added amenities include free WiFi in public areas, a coffee shop/café, and a snack bar/deli. Buffet breakfast is available daily between 6:00 AM and noon.

Attractions within a 30-minute walk of this 3.5-star Zona Hotelera resort include Delfines Beach and El Rey Ruins.

Standard Room

Bed Count 1 King Bed Maximum Occupancy 4 Max
NZ$204* Per night/room 28 Mar. - 29 Mar.

Deluxe Suite, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Double Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Suite, 1 King Bed with Sofa bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Double Room, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Emporio Cancun ratings based on 3 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Emporio Cancun

Everyone (2) Family (1)
3 out of 5

Polite staff

Pros: Clean and spacious
Cons: There was a party going on the floor above us till 4 in the morning staff should have put a stop to it.
Location: Isolated from the main hub of cancun, its fine if you don't want to leave the hotel. To get around you had to take a death defying bus ride.
The staff were polite but need to be more friendly and helpful. If you don't speak Spanish your just ignored. We found to be bubbling along with not really knowing where to go what to do. The room was very comfortable, we had a well equiped kitchenette and spacious balcony and sitting area. We had many staff knocking on our door in our 4 day stay, the lock checking guy, the insect spraying guy and the woman checking the room, not sure why.

Posted by , from Australia on 26 Nov. 2016

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4 out of 5


Excellent pool and right on beach. Breakfast is worth getting as included as it goes til 12 which is wonderful when you're on holiday. Dinner menu fairly average and the cocktails could be more inspired. Hotel very comfortable and clean. Staff great

Posted by on 7 Oct. 2015

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4 out of 5

Great Pool area & close to beach

Pros: Pool and location for beach access
Cons: Breakfast buffet was of average quality
Location: Mayan Museum is very close but not greatly impressive. When I visited a lot of items on loan to other museums.
Booked last minute so got a good deal for our family. Only stayed two nights at end of three week road trip around the Yucatan. Clean and tidy rooms with good air con and view of pool area and glimpse of the ocean. Staff were friendly and obviously seeking tips for service. Cancun is not really like the remainder of the Yucatan, you can pay everywhere in US$ and it has a more American feel. Only had one breakfast at buffet which was average. Pleasant enough and well priced.

Posted by , from Christchurch, NZ on 18 Jun. 2015

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All-inclusive Details

  • Food and beverage restrictions apply
  • One or more venues limit dining availability
  • One or more venues limit beverages
  • Taxes included
  • Buffet and à la carte dining
  • Local beverages and soft drinks only
  • Gratuities included
  • Additional gratuities accepted
  • Airport transfers not included
  • Premium/non-domestic beverages not included
  • Room service not included
  • Premium food items not included

Property Features

Emporio Cancun offers its guests 3 outdoor swimming pools and a 24-hour fitness center. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces. Event space at this resort measures 8288 square feet (770 square meters) and includes conference space. Tour/ticket assistance, gift shops/newsstands, and a garden are also featured at Emporio Cancun. This 3.5-star Cancun resort is smoke free.

  • 443 guestrooms or units
  • 9 levels
  • 12 buildings
  • 2 dining venues
  • 2 bars or lounges
  • 8288 sq ft of conference space
  • 770 sq m of conference space
  • Built in 1983
  • Coffee shop
  • Deli
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Grocery service (free)
  • Garden
  • Gift shop
  • Bellhop
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 3
  • Free WiFi
  • Snack bar/deli
  • Playground on site


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (16 km / 9.9 mi)
  • Parking:

Room Amenities

Emporio Cancun offers 443 air-conditioned accommodations with safes and complimentary bottled water. Plasma televisions are featured in guestrooms. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is provided daily.

  • Plasma television
  • Coffee maker
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:00 AM to noon.

Condimento Restaurant - Overlooking the ocean and pool, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

Bacoli Trattoria - Overlooking the garden, this restaurant specializes in Italian cuisine and serves lunch and dinner. A children's menu is available. Reservations are required. Open daily.

Hotel Policies


  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 18


  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.


  • Pets and service animals are not allowed at Emporio Cancun


Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No onsite parking is available.

  • Debit cards not accepted
  • No rollaway/extra beds available
  • No pets or service animals allowed
  • Please note, some room types at this property are not available when booking a stay with children.


Guests will be asked to pay the following charges at the property:

  • Sanitation services: USD 1.40 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 18 for adults and USD 10 for children (approximately)
  • Late check-out fee: USD 80 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cancun Emporio
  • Emporio Family
  • Emporio Family Cancun
  • Emporio Family Suites
  • Emporio Family Suites Cancun
  • Emporio Family Suites Condo
  • Emporio Family Suites Condo Cancun
  • Emporio Suites Cancun
  • Emporio Suites Family
  • Emporio Suites Family Cancun
  • Emporio Hotel Cancun Condo
  • Emporio Hotel Condo
  • Emporio Cancun
  • Emporio Hotel Cancun
  • Emporio Hotel Suites Cancun
  • Emporio Cancun Hotel
  • Emporio Hotel
  • Emporio Cancun Resort
  • Emporio Resort
  • Emporio Cancun Resort
  • Emporio Cancun Cancun
  • Emporio Cancun Resort Cancun

You should know

  • Pool access available from 7:00 AM to 10:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.