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A luxury stay in Cancun awaits you at Kempinski Hotel Cancún. Within a 20-minute stroll, you'll find Luxury Avenue Shopping Mall and Aquaworld. Highlights at this beachfront resort include 6 restaurants, 2 outdoor swimming pools, and a full-service spa.
A day of pampering can include beachside massages, aromatherapy, and hydrotherapy along with access to the spa tub. The fine-dining restaurant, The Club Grill, is open for dinner. With 2 lounge bars and a beach bar to choose from, you can enjoy a drink at the resort. Spend the day at the beach where you'll find cabanas, and enjoy the onsite gym and outdoor tennis court. 290625 square feet (27000 square meters) of event facilities include 8 meeting rooms and a conference center, and other business amenities include limo/town car service. Plus you'll find free WiFi in public areas, a spa tub, and a sauna. Buffet breakfast is available daily between 7:00 AM and 11:30 AM. There's also limited parking, along with the convenience of an airport shuttle.
With a stay at this Zona Hotelera resort, you'll be 2.1 km (1.3 mi) from La Isla Shopping Mall and 2.7 km (1.7 mi) from Iberostar Cancun Golf Course.
Lie back and work on your tan with relaxing beach amenities like cabanas (surcharge) and umbrellas. At Kempinski Hotel Cancún you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 6 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar, and a poolside bar. A computer station is on site and WiFi is free in public spaces. This luxury resort also offers outdoor tennis courts, a spa tub, and a steam room. This Cancun resort is smoke free.
1 building
363 guestrooms or units
9 levels
6 dining venues
2 bars or lounges
290625 sq ft of conference space
27000 sq m of conference space
Built in 1993
Cabanas on the beach (surcharge)
Towels for the beach
Umbrellas for the beach
Cabanas by the pool (free)
Poolside lounge chairs
Umbrellas for the pool
Conference center
Breakfast available (surcharge)
Coffee in lobby
Dry cleaning
Self-service laundry
Front desk (24 hours)
Staff is multilingual
Storage area for luggage
Front-desk safe
Car service
Tour and ticket information
Concierge
Wedding services available
Terrace
Garden
Gift shop
Beauty salon
Computer for guest use
ATM
Onsite shopping
Bellhop
Elevator
No smoking on site
Bar on the beach
Bar by the pool
Family Friendly Amenities
Family property
Number of outdoor pools - 2
Free WiFi
Outdoor tennis courts - 1
Laundry facilities
In-room childcare (surcharge)
Playground on site
Free cribs/infant beds
Internet
Available in all rooms:
WiFi (surcharge)
, Wired internet access (surcharge)
Available in some public areas:
WiFi (surcharge)
Parking
Parking (limited spaces)
Transport
Property shuttles: Airport shuttle
Room Amenities
Kempinski Hotel Cancún offers 363 accommodations with iPod docking stations and minibars. Rooms open to balconies or patios. Beds feature down comforters and premium bedding. 42-inch LCD televisions come with cable channels and pay movies. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include safes and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.
Private balcony or patio
Deep soaking tub
Minibar
IPod dock
In-room dining (24 hours)
LCD television
Cable channels
Movies for purchase
Coffee maker
Luxury bedding
Hypo-allergenic bedding
Down blanket
Separate shower and tub
Rainfall showerhead
Rollaway beds (surcharge)
Housekeeping (daily)
Nightly turndown service
Childcare in room (surcharge)
Hair dryer
Safe
Bathrobes
Slippers
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Climate control (air conditioning)
Ensuite bathroom
Connecting rooms available
Wardrobe or closet
Desk chair
Food & Drink
For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 11:30 AM.
The Club Grill - Overlooking the pool, this fine-dining restaurant serves dinner only. Guests can enjoy drinks at the bar. A children's menu is available.
Fantino - Overlooking the ocean, this fine-dining restaurant serves dinner only. A children's menu is available. Open select days.
Casitas - This beach restaurant specializes in seafood and serves dinner only. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required. Open daily.
The Caribe Bar &Grill - This beachfront restaurant serves brunch and lunch. Open daily.
El Cafe Mexicano - This poolside family restaurant serves breakfast, brunch, and lunch. A children's menu is available. Open daily.
24-hour room service is available.
Spa Services
Body treatments
Facial treatments
Number of treatment rooms 8
Outdoor treatment areas
Couples treatment rooms
Massages on beach
Manicures and pedicures
Body wraps
Body scrubs
Aromatherapy treatments
Hydrotherapy treatments
Spa tub in spa
Massages
Minimum age to access spa is 16
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Minimum check-in age is: 18
Check-in time ends at anytime
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.
Kempinski Hotel Cancún offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
Rollaway/extra beds are available for USD 50.0 per night.
Cribs (infant beds) are not available.
Pet Policy
No pets allowed
Policies
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. Guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).
No cots (infant beds) available
Children stay free
Number of children who can stay for free – 2
Debit cards not accepted
Staffed front desk
Children stay free - maximum age 17
Property is cleaned with disinfectant
Guests are provided with free hand sanitiser
Social distancing measures are in place
Property follows a brand or regulatory agency's sanitisation guidelines Commitment to Clean (Marriott)
Property confirms they are implementing enhanced cleaning measures
Property confirms they are implementing guest safety measures
Masks are compulsory at the property
Fees
Guests will be asked to pay the following charges at the property:
A tax is imposed by the city: USD 4.57 per accommodation, per night
Resort fee: USD 58 per accommodation, per night
The resort fee includes:
Additional inclusions
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for buffet breakfast: approximately USD 48.50 for adults and USD 48.50 for children
Airport shuttle fee: USD 200 per vehicle (roundtrip, maximum occupancy 7)
Rollaway bed fee: USD 50.0 per night
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
You should know
Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions
Kempinski Hotel Cancún offers free cancellation on select room rates. Check out the cancellation policy for more info.
Onsite parking is limited.
Yep, Kempinski Hotel Cancún is a short 2-minute walk from Ballenas Beach. Fun beach activities include snorkelling, scuba diving and waterskiing.
Yep, there is an onsite spa at Kempinski Hotel Cancún. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as beachside massages.
Yep, and guests recommend it! Kempinski Hotel Cancún has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella.
Kempinski Hotel Cancún features 2 outdoor pools, a full-service spa and free pool cabanas. All guestrooms come with deep soaking tubs, premium bedding and 24-hour room service.
A hot tub and couples spa treatments, as well as deep-soaking baths and premium bedding in the guestrooms, help set the scene for a romantic weekend at Kempinski Hotel Cancún.
You bet! With amenities like kids' meals and a playground, as well as childcare services in the guestrooms, it's no surprise Kempinski Hotel Cancún is a hit with families.
No, but there are deep-soaking baths in the guestrooms.
Sure does, buffet brekkie is offered daily between 7:00 AM and 11:30 AM.
No, but there's an airport shuttle that runs 24 hours a day on request for a fee.
Yep, they've got a beach bar and 6 restaurants. Pre dinner cocktails anyone?
Check-in begins at 3:00 PM. Check-out time is noon.
No, pets are not allowed.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
