Skip to main content
Beginning of main content
4.5 out of 5

"Great hotel , WIFI however not great. " More

By a verified traveller on Sun 24 Mar 2024

Enter dates to see availability

Hotel Description

At Mercure Melbourne Caroline Springs you'll be 4.1 km (2.5 mi) from Ravenhall Nature Conservation Reserve and 4.1 km (2.6 mi) from Clarke Road Streamside Reserve. Highlights at this hotel include a restaurant, an indoor swimming pool, and free self parking.

The bistro, Westwaters Bistro, is open for lunch and dinner. For a drink, you can stop by the hotel's own lounge bar. Enjoy the gym and spa tub as well as access to a playground. Meeting rooms and a conference center are among the business amenities offered. Added amenities include free WiFi in public areas and a coffee shop/cafe. Cooked-to-order breakfast is available daily between 7 AM and 10:30 AM.

Within a 30-minute drive of this 4.5-star Caroline Springs hotel, attractions include Flemington Racecourse and Royal Melbourne Showgrounds.

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max
NZ$178* Per night/room 14 Apr. - 15 Apr.

Studio, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Lake View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room, 1 King Bed, Balcony, Lake View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Mercure Melbourne Caroline Springs ratings based on 338 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Mercure Melbourne Caroline Springs

Everyone (166) Couples (111) Business (1) Family (54)
4 out of 5
Great hotel , WIFI however not great.

Posted by on 24 Mar. 2024

Was this review helpful to you?
5 out of 5
Excellent

Posted by on 5 Feb. 2024

Was this review helpful to you?
1 out of 5

Posted by on 10 Jan. 2024

Was this review helpful to you?
5 out of 5

Posted by on 7 Jan. 2024

Was this review helpful to you?
1 out of 5

Posted by on 12 Dec. 2023

Was this review helpful to you?
4 out of 5

Posted by on 19 Nov. 2023

Was this review helpful to you?
4 out of 5
Just stayed one night. Room was clean and comfortable. I would stay here again.

Posted by on 16 Nov. 2023

Was this review helpful to you?
4 out of 5
Nice large rooms, great bathroom. Didn't like the noisy cars going pass during the night, our room faced the road.

Posted by on 6 Nov. 2023

Was this review helpful to you?
4 out of 5
We loved staying here, 1 thing let the property down and it was the lack of water pressure in the shower.

Posted by on 5 Nov. 2023

Was this review helpful to you?
3 out of 5

Posted by on 20 Oct. 2023

Was this review helpful to you?

About the Mercure Melbourne Caroline Springs

Location 10-20 Lake Street, Caroline Springs, VIC 3023

Property Features

Mercure Melbourne Caroline Springs offers its guests an indoor pool, a spa tub, and a fitness center. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. The business-friendly Mercure Melbourne Caroline Springs also features a terrace, complimentary newspapers in the lobby, and dry cleaning/laundry services. Self parking is free.

  • 98 guestrooms or units
  • 4 levels
  • Meeting rooms
  • Built in 2011
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Pool or billiards table
  • Terrace
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Caroline Springs Station (4.7 km / 2.9 mi)
  • Parking: Free self parking

Room Amenities

Mercure Melbourne Caroline Springs offers 98 accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Accommodations offer separate sitting areas. 32-inch LCD televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. This Melbourne hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

  • Private balcony
  • Sitting area
  • Minibar
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Coffee maker
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7 AM to 10:30 AM.

Westwaters Bistro - This bistro serves lunch and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 11:00 PM

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Only the credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Guests are required to contact the hotel in advance if arriving outside of normal check-in hours.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for AUD 44.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, and JCB International. Cash is not accepted. Prepaid credit cards are not accepted for any bookings. This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property uses eco-friendly cleaning products.

For guests' safety, the property includes a smoke detector in each accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • Children stay free
  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • One child stays free
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • LGBTQIA friendly
  • Children stay free - maximum age 2
  • Credit card pre-authorisation
  • Property is cleaned with disinfectant
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property does not follow sanitisation practices of any association
  • Humane animal treatment
  • Sustainability/community reinvestment (10% revenue or more)
  • Comprehensive recycling policy

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 250.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately AUD 5–25 for adults, and AUD 10–10 for children
  • Fee for in-room wireless internet: AUD 20 per night (rates may vary)
  • Fee for in-room wired internet: AUD 20 per night (rates may vary)
  • Early check-in fee: AUD 50 (subject to availability)
  • Late check-out fee: AUD 50 (subject to availability)
  • Rollaway bed fee: AUD 44.0 per night
  • Credit card charges are subject to a surcharge of 1.4 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mercure Melbourne Caroline Springs
  • Mercure Melbourne Hotel Caroline Springs
  • Mercure Melbourne Caroline Springs Hotel
  • Mercure Melbourne Caroline Sp
  • Mercure Melbourne Caroline Springs Hotel
  • Mercure Melbourne Caroline Springs Caroline Springs
  • Mercure Melbourne Caroline Springs Hotel Caroline Springs

You should know

  • One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
url importing http://www.wotif.co.nz/Melbourne-Hotels-Mercure-Melbourne-Caroline-Springs.h4297728-p2.Hotel-Reviews?rm1=a2&
There was an error importing /Melbourne-Hotels-Mercure-Melbourne-Caroline-Springs.h4297728-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.wotif.co.nz/Melbourne-Hotels-Mercure-Melbourne-Caroline-Springs.h4297728-p2.Hotel-Reviews?rm1=a2&

Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.