The restaurant, The Louden Kitchen Grill, serves local cuisine and is open for breakfast and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Added amenities include free WiFi in public areas, a coffee shop/cafe, and laundry facilities. To-go breakfast is available on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and 11:00 AM. There's also the convenience of car rentals on site.
Sights within a 20-minute walk of this 3.5-star Melbourne Central Business District hotel include Queen Victoria Market and SEA LIFE Melbourne.
11 Apr. 2024 by Alex Mihardja
Dear Helen,Thank you for your feedback. We're glad to hear that you appreciate our property's proximity to shops and eateries. We look forward to welcoming you back on your next visit.Sincerely,Alex MihardjaExecutive Assistant
8 Apr. 2024 by Alex Mihardja
Dear Helen,Thank you for staying with us. We hope to see you again in the not too distant future.Sincerely,Alex MihardjaExecutive Assistant
8 Apr. 2024 by Alex Mihardja
Dear Darren,Thank you for your feedback. We're delighted you enjoyed our fantastic location and found our staff friendly and efficient. We look forward to welcoming you back for another stay soon.
2 Apr. 2024 by Alex Mihardja
Dear Lesley,Thank you for your feedback. We're pleased to hear that you found your room affordable, lovely, spacious, and comfortable. We apologize for the disturbance caused by the nearby store room. Your comments have been noted, and we will work to ensure a quieter room location for your next stay. We appreciate your understanding and hope to welcome you back for a more peaceful experience.Regards,Alex MihardjaExecutive Assistant
2 Apr. 2024 by Alex Mihardja
Dear Bradely,Thank you for your feedback! We're glad you enjoyed our great location. We look forward to your next visit.Sincerely,Alex MihardjaExecutive Assistant
2 Apr. 2024 by Alex Mihardja
Dear Craig,Thank you for your feedback. We're glad you appreciated our central location. We apologize for the inconvenience caused by noise from neighboring guests.Sincerely,Alex MihardjaExecutive Assistant
19 Mar. 2024 by Alex Mihardja
Dear Nicole,We appreciate your feedback and apologize for any inconvenience caused by the size of our rooms. We'll take this into consideration as we strive to improve our accommodations.Sincerely,Alex MihardjaExecutive Assistant
19 Mar. 2024 by Alex Mihardja
Dear San,Thank you for sharing your experience with us. We apologize for the inconvenience you encountered during your stay. Your feedback is valuable, and once again, our apologies.Regards,Alex MihardjaExecutive Assistant
18 Mar. 2024 by Alex Mihardja
Dear Karen,We sincerely apologize for the inconvenience you experienced during your stay. This falls short of our usual standards, and we appreciate you bringing it to our attention. We will address these issues promptly to ensure they don't recur in the future. Thank you for your understanding.Best regards,Alex MihardjaExecutive Assistant
15 Mar. 2024 by Alex Mihardja
Dear Stacey,Thank you for your feedback. We're delighted to hear that you enjoyed our great breakfast and found your room clean and tidy.We look forward to welcoming you back again soon.Best regards,Alex MihardjaExecutive Assistant
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Mercure Welcome Melbourne also features tour/ticket assistance, concierge services, and laundry facilities. This 3.5-star Melbourne hotel is smoke free.
Available in all rooms: Free WiFi , Free wired internet
Available in some public areas: Free WiFi , Internet access - wireless
Mercure Welcome Melbourne offers 330 accommodations with coffee/tea makers and hair dryers. 46-inch LCD televisions come with premium cable channels. Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, desk chairs, and phones. In-room massages, change of towels, and change of bedsheets can be requested. Housekeeping is provided on request.
For a fee, guests can enjoy to-go breakfast on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11:00 AM.
The Louden Kitchen Grill - This restaurant specializes in local cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.
Soul Cafe - This café serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Room service (during limited hours) is available.
Special check-in instructions:
Front desk staff will greet guests on arrival.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
Front desk staff will greet guests on arrival.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash. This property uses solar energy.
For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.