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At Quest On William you'll be within just a 10-minute stroll of popular attractions like Collins Street and Melbourne Central. Highlights at this aparthotel include in-room kitchens, washers/dryers, and free WiFi.
Each apartment is soundproofed and features an LCD TV with cable channels, along with a dining area, a coffee/tea maker, and a hair dryer. A kitchen comes equipped with a refrigerator, a microwave, and a stovetop, and room service is also available. A living room, an iron/ironing board, and a desk are also available. Limited housekeeping is available.
This business-friendly aparthotel offers free WiFi in public areas, a fitness center, and has concierge services. Additionally, you'll find express check-in, express check-out, and dry cleaning/laundry services. There's also the convenience of self parking.
Attractions within a 10-minute walk of this 4.5-star Melbourne Central Business District aparthotel include Bourke Street Mall and SEA LIFE Melbourne.
Quest On William ratings based on 600 Verified Reviews
Review Summary
4.3
out of 5
4.5 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.0 out of 5.0
Room comfort4.0 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Quest On William
Everyone (364)Couples (65)Family (156)
5 out of 5
Beautiful staff
Posted by Abbie on 10 Mar. 2024
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Comment from Hotel Management
14 Mar. 2024
by William Chen
Dear AbbieThank you very much for your 10/10 review. I am thrilled to read your great experience with us. Certainly we more than welcome you stay with us again and spend more time in Melbourne.I am looking forward to welcoming you again in the future.Kind RegardsWilliam ChenBusiness Owner
4 out of 5
Construction near by was very noisy. Staff were very friendly and professional.
Posted by Kylie on 4 Mar. 2024
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Comment from Hotel Management
7 Mar. 2024
by William Chen
Dear KylieThank you very much for taking time review us. My apologies the construction in the back of building. Please don't hesitate to contact us if you visit Melbourne again, I will offer you the side of building apartment. I am looking forward to welcoming you again.Kind RegardsWilliam Chen Business Owner
3 out of 5
sound from other rooms due to lack of ‘standard’ sound proofing or insulation was very poor
Posted by paul on 25 Jan. 2024
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Comment from Hotel Management
30 Jan. 2024
by William Chen
Dear PaulThank you for your survey. I am disappointed to see the insulation was not good. The standard of insulation meets council's requirement. I would like to offer you another room where is in the back of the building if you stay with us again.I am looking forward to welcoming you again.Kind RegardsWilliam ChenBusiness Owner
5 out of 5
A lovely and spacious two bed apartment. Very well priced for location. Impeccably clean and very comfortable for our family. Able to park car on site for a reasonable fee and come and go as we needed. Excellent access to transport options even though we walked everywhere as it was central.
Posted by Natasha on 14 Jan. 2024
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Comment from Hotel Management
17 Jan. 2024
by William Chen
Dear NatashaThank you for your 5/5 review. I am thrilled to read you enjoyed the stay with us. I can't wait to welcome you again.Kind RegardsWilliam ChenBusiness Owner
5 out of 5
Great stay as always!
Posted by MIchelle on 23 Sep. 2023
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Comment from Hotel Management
5 Oct. 2023
by William Chen
Dear MichelleThank you for taking time review us. I am pleased to see you enjoyed your stay with us. Certainly I am looking forward to welcoming you again in the future.Kind Regards
3 out of 5
It's OK.
Posted by Matthew, from Tempe on 18 Sep. 2023
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Comment from Hotel Management
5 Oct. 2023
by William Chen
Dear MatthewThank you for your review. I am pleased to read you overall satisfied your stay. I am looking forward to welcoming you agian.Kind Regards
5 out of 5
Staff were welcoming and helpful the room was great and very comfortable
Posted by Hans on 12 Aug. 2023
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Comment from Hotel Management
28 Aug. 2023
by William
Dear HansThank you very much for your 5/5 review. I am trilled to see our team looked after you like home.I can't wait to accommodate you again in the future.Kind RegardsWilliam ChenBusiness Owner
5 out of 5
Posted by Richard on 2 Aug. 2023
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Comment from Hotel Management
4 Sep. 2023
by William Chen
Dear RichardThank you very much for your 5/5 review. I am pleased to see you enjoyed your stay with us. I am looking forward to welcoming you again in the future.Kind RegardsWilliam ChenBusiness owner
1 out of 5
Our two bedroom apartment was in a terrible condition. The fridge had a fowl odour (think rotten fish) that despite giving it a thorough clean we could not get ride of. The cooking utensils and stover were covered in a think film of grease, the clothes dryer was not operational and the general apparent was dirty. Within 5 minutes of walking inside our socks were black. The sofa bed where our son needed to sleep was covered in crusty grime and stains. We paid a premium to stay in the city centre and the apartment provided a very disappointing experience.
Posted by Jessica on 9 Jul. 2023
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Comment from Hotel Management
9 Jul. 2023
by William
Dear JessicaI do apologise for what you experienced, certainly it's not our standard. I will certainly address the issue immediately and investigate your comment. If you would like to further discuss the issue, please feel free to contact me.Please feel free to contact us, I would like to offer you a better room next time.Kind RegardsWilliam ChenBusiness Owner
5 out of 5
Friendly staff, comfy bed, centrally located.
Posted by Lorraine on 26 Jun. 2023
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Comment from Hotel Management
4 Jul. 2023
by William Chen
Dear LorraineThank you very much for your 5/5 review. I am glad you enjoyed your time with us. We are looking forward to welcoming you again in the future.Kind RegardsWilliam ChenBusiness Owner
Quest On William offers its guests a fitness center, tour/ticket assistance, and concierge services. Event space at this aparthotel measures 861 square feet (80 square meters) and includes conference space. Public spaces have free WiFi. The business-friendly Quest On William also features dry cleaning/laundry services, express check-in, and room service (during limited hours). Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4.5-star Melbourne aparthotel is smoke free.
Train station: Southern Cross Station (0.8 km / 0.5 mi)
Metro station: Flagstaff Station (0.4 km / 0.2 mi)
Parking: Self parking available for a surcharge
Room Amenities
Quest On William offers 68 air-conditioned accommodations with washers/dryers and coffee/tea makers. 45-inch LCD televisions come with premium cable channels. Accommodations at this 4.5-star aparthotel have kitchens with refrigerators, stovetops, microwaves, and separate dining areas. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided on weekdays only.
In-room kitchen
Washer and dryer
Dining room
In-room dining (limited hours)
LCD television
Cable channels
Premium channels
Refrigerator
Microwave
Oven
Stove
Dishwasher
Coffee maker
Kitchenware
Shower
Cribs (surcharge)
Rollaway beds (surcharge)
Housekeeping (weekdays only)
Hair dryer
Toiletries (free)
Telephone
Iron and ironing board
Desk
Sound-insulated rooms
Air conditioning
Food & Drink
Room service (during limited hours) is available.
Nearby Activities
Recreational amenities at the aparthotel include a fitness center.
Hotel Policies
Check-in
Check-in time starts at 2:00 PM
Minimum check-in age is: 18
Check-in time ends at anytime
Special check-in instructions:
The front desk is open daily from 8:00 AM - 11:00 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions and an access code. Front desk staff will greet guests on arrival.
The front desk at this property is open daily from 8:00 AM - 11:00 PM. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information and an access code. Front desk staff will greet guests on arrival.
Check-out
Check-out by 10 AM
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are available for AUD 50.0 per day.
Cribs (infant beds) are available for AUD 12.0 per night.
Pet Policy
No pets allowed
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts major credit cards, Visa, Mastercard, American Express, Diners Club, and JCB International. Cash is not accepted.
The property is professionally cleaned. Contactless check-in and contactless check-out are available.
Front desk opens daily at 8:00 AM
Front desk closes daily at 11:00 PM
Debit cards not accepted
Staffed front desk
LGBTQIA friendly
Property uses a professional cleaning service
Property is cleaned with disinfectant
Social distancing measures are in place
Contactless check-in is available
Property confirms they are implementing enhanced cleaning measures
gap period enforced between guest stays 48 hours
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property does not follow sanitisation practices of any association
Fees
Guests will be asked to pay the following charges at the property:
Deposit: AUD 500 per accommodation, per stay
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Covered self parking fee: AUD 48 per night (in/out privileges)
Nearby parking fee: AUD 48 per night(755 ft away; open 24 hours)
Late check-out fee: AUD 50 (subject to availability)
Crib (infant bed) fee: AUD 12.0 per night
Rollaway bed fee: AUD 50.0 per day
Credit card charges are subject to a surcharge
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Quest William Serviced Apts
Quest William Serviced Apts Apartment
Quest William Serviced Apts Apartment Melbourne
Quest William Serviced Apts Melbourne
Quest William Apartment Melbourne
Quest William Apartment
Quest William Melbourne
Quest On William Melbourne
Quest On William Melbourne
Quest On William Aparthotel
Quest On William Aparthotel Melbourne
You should know
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions
Quest On William offers free cancellation on select room rates. Check out the cancellation policy for more info.
Yep, Quest On William has a secured covered self car park with in/out privileges for AUD 48 per night. Onsite parking is limited.
The closest beach to Quest On William is St Kilda Beach (6.2 km).
No, Quest On William does not offer an airport shuttle service.
Check-in begins at 2:00 PM. Check-out time is 10 AM.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
