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"The unit needed some maintenance E.G, the internal doors not easy to operate, & the aircon could do with either servicing or replacing. Otherwise good
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At Dorset Gardens Hotel, you'll be 23.9 km (14.8 mi) from Monash University. Highlights at this motel include a restaurant, free self parking, and a free area shuttle.
At the motel's own lounge bar, you can stop for a drink. Additionally, you'll find free WiFi in public areas, a free manager's reception, and a snack bar/deli. There's also free RV/bus/truck parking, along with the convenience of an area shuttle.
Within a 20-minute drive of this 3.5-star Croydon motel, attractions include Dandenong Ranges National Park and Puffing Billy Steam Train.
Dorset Gardens Hotel ratings based on 384 Verified Reviews
Review Summary
3.7
out of 5
3.5 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff4.0 out of 5.0
Room comfort3.5 out of 5.0
Hotel condition3.5 out of 5.0
Guest reviews for Dorset Gardens Hotel
Everyone (206)Couples (76)Students (2)Family (96)
5 out of 5
Close to the pub
Posted by warren on 13 Apr. 2024
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Comment from Hotel Management
13 Apr. 2024
by Reception
Thank you for staying with us and for taking the time to provide us with your feedback. We appreciate the 5 out of 5 rating and are happy to hear you enjoyed your stay. We hope to see you again soon.
4 out of 5
Good place to stay
Posted by Damen on 30 Mar. 2024
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Comment from Hotel Management
31 Mar. 2024
by Reception
Thank you for staying with us and for taking the time to provide us with your feedback. We are glad to hear you enjoyed your stay and hope to see you again soon.
3 out of 5
The unit needed some maintenance E.G, the internal doors not easy to operate, & the aircon could do with either servicing or replacing. Otherwise good for a basic unit.
Posted by Henry on 25 Mar. 2024
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Comment from Hotel Management
26 Mar. 2024
by Reception
Thank you for staying with us and for taking the time to provide us with your feedback. I will pass your feedback on to management.
4 out of 5
Liked it
Posted by Reuben on 13 Mar. 2024
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Comment from Hotel Management
13 Mar. 2024
by Reception
Thank you for staying with us and for taking the time to provide us with your feedback.We are happy to hear you liked your stay and hope to see you again soon.
4 out of 5
The rooms were very old but otherwise good value.
Posted by Arthur on 13 Mar. 2024
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Comment from Hotel Management
13 Mar. 2024
by Reception
Thank you for staying with us and for taking the time to provide us with your feedback. We are glad to hear you enjoyed your stay and hope to see you again soon.
4 out of 5
Basic accommodation but perfect for what we needed. Near to shops and very friendly staff.
Posted by Gemma on 3 Mar. 2024
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Comment from Hotel Management
3 Mar. 2024
by Reception
Thank you for staying with us and for taking the time to leave us a review. We appreciate your feedback and hope to see you again soon.
2 out of 5
I stayed here for a work trip for two nights. Upon checking in, I was greeted by a lovely staff member at the front desk. She was very helpful and friendly!
When I then walked across to my room, I saw really old and worn rooms that look like they haven’t been updated in many years. Parts are broken and falling apart, the whole place looks derelict. Inside my room, it smelled musty and unclean. The furniture is from the 70s and the bathroom also has not been updated since then too. There were hairs in the shower, the edges around the shower were dirty and there were stains on the tiles. There was a patched up hole with writing on it on the toilet door and dirty marks everywhere. I got bitten by some kind of bug while sleeping the first night, could have been bedbugs or mozzies (I did check the mattress but couldn’t see anything). Legs are covered in bites. There is a massive gap under the front door so I rolled up a towel on the second night to place there in case mozzies were coming in.
Please update your motel facilities… the place is screaming out for some attention. I won’t be coming back or recommending anyone to stay here unfortunately.
Posted by Caitlyn on 21 Feb. 2024
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Comment from Hotel Management
21 Feb. 2024
by Reception
Thank you for staying with us and for taking the time to provide us with your feedback. We are very sorry to hear you were not satisfied with your stay. Thank you for bringing this to our attention, we will investigate the room you stayed in and rectify these issues asap.We apologize for any inconvenience caused.
4 out of 5
TV was '1996' model with built in DVD player, Standard Definition (No High Definition Channels) and no USB ports. The Generic remote also wasn't programmed properly. Luckily I am ex Technician and I did it myself. (The code for the Daewoo TVs and the OneForAll Remote Rev03 is 2775) The TV was also faulty, but it was a Sunday afternoon and it couldn't be replaced. They did offer to switch us to another room, but we had already unpacked and didn't want to move. Bed was good & clean, and so was bathroom. Windows were riveted closed and could not be opened.
Posted by Graham on 19 Feb. 2024
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Comment from Hotel Management
19 Feb. 2024
by Reception
Thank you for staying with us and for taking the time to leave us a review, We will pass your notes regarding the tv on to our maintenance supervisor. We appreciate your feedback.
4 out of 5
The look outside the rooms and the building itself is not appealing. May it needs some bit of painting
Posted by Dickon on 12 Feb. 2024
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Comment from Hotel Management
12 Feb. 2024
by Reception
Thank you for staying with us and for taking the time to provide us with your feedback. We are slowly starting on upgrades to our accommodation and hope you will stay again when it's all done.
2 out of 5
The receptionist Amanda was nice and helpful. The room was sold as a hotel and ended up being an old motel. While everything was clean, old building was not inviting. The Tv was the size of a computer monitor.
Posted by Parameswaran on 29 Jan. 2024
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Comment from Hotel Management
12 Feb. 2024
by Reception
Thank you for staying with us and for taking the time to provide us with your feedback. We are very sorry to hear you were disappointed with your stay and will bring your comments to the attention of management.
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. WiFi is free in public spaces. Dorset Gardens Hotel also features a terrace, a garden, and concierge services. A free area shuttle within 5 km is available. Self parking is free. Smoking is allowed in designated areas at this 3.5-star Melbourne motel.
46 guestrooms or units
2 levels
Built in 1967
Manager's reception (free)
Deli
Self-service laundry
Concierge
Wedding services available
Pool or billiards table
Terrace
Garden
Television in lobby
ATM
Smoking in designated areas
Bar or lounge
1 conference room
Dining venue
Family Friendly Amenities
Family property
Free WiFi
Free area shuttle
Laundry facilities
Refrigerator
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
, Free RV, bus, truck parking
Transport
Property shuttles: Free area shuttle within 5 km
Parking: Free self parking and RV/bus/truck parking
Room Amenities
Dorset Gardens Hotel offers 46 accommodations with irons/ironing boards and complimentary toiletries. Each accommodation is individually furnished and decorated. Flat-screen televisions are featured in guestrooms. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and hair dryers can be requested. Cribs/infant beds (surcharge) and rollaway/extra beds (surcharge) are also available.
Flat-screen television
Refrigerator
Electric kettle
Cribs (surcharge)
Rollaway beds (surcharge)
Housekeeping (daily)
Hair dryer available
Toiletries (free)
Telephone
Iron and ironing board
Climate control (air conditioning)
Ensuite bathroom
Unique furnishings
Unique decor
Connecting rooms available
Free tea bags/instant coffee
Food & Drink
The motel hosts a free manager's reception daily.
Dorset Gardens Hotel has a restaurant on site.
Hotel Policies
Check-in
Check-in time starts at 2:00 PM
Minimum check-in age is: 18
Check-in time ends at 4:30 AM
Special check-in instructions:
The front desk is open during the following times:
Sunday - Thursday: 9:00 AM - 8:30 PM
Friday - Saturday: 9:00 AM - 10:00 PM
If you arrive at the property after hours, you'll need to check in at an alternate location: [Please proceed to the bar in the gaming room]. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival.
Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.
This property's front desk is open during the following times:
Sunday - Thursday: 9:00 AM - 8:30 PM
Friday - Saturday: 9:00 AM - 10:00 PM
Guests arriving after hours will need to go to the following location to check in: Please proceed to the bar in the gaming room To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival.
Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.
Check-out
Check-out by 10:00 AM
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are available for AUD 22.0 per night.
Cribs (infant beds) are available for AUD 10.0 per night.
Pet Policy
No pets allowed
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa and Mastercard. Cash is not accepted. Cashless payment methods are available for all transactions. Contactless check-out is available.
No lifts
Cash or credit card deposit required
Debit cards not accepted
Staffed front desk
Property is cleaned with disinfectant
Staff wear personal protective equipment
Protective clothing is not available for guests
No shield between guests and staff in main contact areas
Guests are provided with free hand sanitiser
Social distancing measures are in place
Contactless check-in is not available
Property confirms they are implementing enhanced cleaning measures
Individually wrapped food options are not available
No gap period between guests' stays
Staff temperature checks are not conducted regularly
Temperature checks are not available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property does not follow sanitisation practices of any association
Guest accommodation is not sealed after cleaning
Electrostatic spray is not used for disinfection
Cashless transactions are available
Masks are not compulsory at the property
Contactless food service / room service is available
Reservation is not required for facilities on site
Mobile key entry is not available
Food service not has not been amended for enhanced safety
Property does not offer on-site COVID-19 testing
Guests must provide a copy of their government-issued photo I.D. in advance
Fees
Guests will be asked to pay the following charges at the property:
Deposit: AUD 100 per accommodation, per stay
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)
Crib (infant bed) fee: AUD 10.0 per night
Rollaway bed fee: AUD 22.0 per night
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Dorset Gardens Hotel Croydon
Dorset Gardens Hotel
Dorset Gardens Croydon
Dorset Gardens
Dorset Gardens Hotel Croydon, Victoria, Australia
Dorset Gardens Hotel Motel
Dorset Gardens Hotel Croydon
Dorset Gardens Hotel Motel Croydon
You should know
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
National Rating
This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.
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Frequently Asked Questions
Dorset Gardens Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.
Yep, Dorset Gardens Hotel has a free self car park and free RV/bus/truck parking.
No, there is no spa at this property. Ripple Dandenongs Massage Day Spa and Beauty is a short 12-minute walk away.
You bet! With amenities like a playground and laundry facilities, as well as highchairs and cots/infant beds in the guestrooms, it's no surprise Dorset Gardens Hotel is a hit with families.
No, Dorset Gardens Hotel does not offer an airport shuttle service.
Yep, they've got a lounge bar and an onsite restaurant.
Check-in begins at 2:00 PM. Check-out time is 10:00 AM.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
