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4.6 out of 5

" We arrived late at night and it was not long before we were at the hotel. The staff were generous with their time and very friendly. To our delight ... " More

By a verified traveller on Mon 23 Oct 2017

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Hotel Description

You'll be connected to a shopping center at Swissotel Al Ghurair, and within a 30-minute stroll of Al Ghurair Centre and Gold Souk. Highlights at this luxury hotel include 3 restaurants, a full-service spa, and an outdoor swimming pool.

A relaxing visit to Swissotel Spa and Sport can include deep-tissue massages, hot stone massages, aromatherapy, and mani/pedis along with access to the sauna. The restaurant, Liwan, serves international cuisine and is open for breakfast, lunch, and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the free kids' club, gym, sauna, and kids' swimming pool. Business amenities include meeting rooms, conference space, and a business center. Additionally, you'll find free WiFi in public areas, a coffee shop/cafe, and a snack bar/deli. Buffet breakfast is available on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and 11:00 AM. There's also free self parking, along with the convenience of a free beach shuttle.

With a stay at this 5-star Deira hotel, you'll be 3.2 km (2 mi) from Dubai Creek and 3.6 km (2.2 mi) from Dubai Museum.

Classic Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max
NZ$99* Per night/room 31 Mar. - 1 Apr.

Deluxe Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 Double Bed, Corner

Bed Count 1 Full Bed Maximum Occupancy 5 Max

Classic Suite, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 5 Max

Family Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 6 Max

Family Suite, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 6 Max

Swissotel Al Ghurair ratings based on 5 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Swissotel Al Ghurair

Everyone (5)
5 out of 5
definey

Posted by on 9 Mar. 2023

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Comment from Hotel Management

13 Mar. 2023 by Aelansari

Dear Maryam,Thank you for the perfect rating! We appreciate the time you have taken and your satisfaction with Swissotel Al Ghurair services. We look forward to your soonest visit again.Sincerely,Amal El AnsariGeneral ManagerSwissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

5 out of 5

Posted by on 12 Sep. 2018

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Comment from Hotel Management

15 Sep. 2018 by EVanDijk

Dear Valued Guest, Thank you so much for rating us perfect! We are happy that you have been satisfied with the service we have delivered. We greatly look forward to welcome you back again soon. Sincerely, Emiel Van Dijk General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair

5 out of 5

Fabulous staff and experience close to everything

Pros: Everything!!
Cons: Address of the hotel on the key cards as we got lost when we went out walking and couldn't get a cab. Not the hotel's fault though!
Location: Walking distance to the gold Souk, the Creek (take a boat ride) and the underground train. Next door is a massive shopping mall. Close to Airport.
We arrived late at night and it was not long before we were at the hotel. The staff were generous with their time and very friendly. To our delight we were told we had been upgraded to a King Suite- including a lounge and dining room, study desks x 2, guest bathroom and massive ensuite with bath and rain shower! The views from our bedroom and lounge were incredible. We were so shocked and excited and then they continued to tell us about the inclusions of breakfast, high tea and cocktails in the club lounge! First thing in the morning we also received a fruit platter to our door. We felt like royalty and were treated that way by all the staff who were smiling and so helpful. We couldn't have asked for a better experience. To make it even more amazing we were given a late checkout when the staff found out we were flying out on a late evening flight. Amazing. We can't remember everyone's names and wish we'd written them down as they were all the best in the business.

Posted by , from Brisbane Australia on 23 Oct. 2017

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5 out of 5

Located on top of a mall and next to metro station

Located on top of a mall and next to metro stations

Posted by on 29 May 2015

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3 out of 5
Pros: Attached to a mall which was average. Had a food court.
Cons: No Free Wifi, even in public areas. In this day and age, simply unacceptable
Location: Reasonable access
Facilities: Nothing special; Value: Over-priced; Service: Inferior; Cleanliness: Beautiful;

Posted by on 25 Feb. 2015

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Property Features

Swissotel Al Ghurair offers its guests a full-service spa, an outdoor pool, and a health club. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a business center, meeting rooms, and limo/town car service. A children's pool, a sauna, and spa services are also featured at the luxury Swissotel Al Ghurair. A shuttle from the airport to the hotel (available 24 hours) is available for a fee. Free self parking is available. Smoking is allowed in designated areas at this 5-star Dubai hotel.

  • 1 building
  • 428 guestrooms or units
  • 20 levels
  • 3 dining venues
  • Meeting rooms
  • Built in 2011
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Children's pool
  • Free WiFi
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Parking

Free self parking

Transport

  • Metro station: Salah Al Din Station (0.4 km / 0.3 mi)
  • Property shuttles: Free beach shuttle; airport pick-up
  • Parking: Free self parking

Room Amenities

Swissotel Al Ghurair offers 428 air-conditioned accommodations with minibars and safes. Accommodations offer separate sitting areas. Televisions come with satellite channels. Bathrooms include bathtubs or showers with deep soaking bathtubs, bathrobes, slippers, and hair dryers. This Dubai hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

  • Sitting area
  • Deep soaking tub
  • Minibar
  • In-room dining (24 hours)
  • Television
  • Satellite channels
  • Coffee maker
  • Bathtub or shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11:00 AM.

Liwan - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Shayan - This restaurant specializes in Persian/Iranian cuisine and serves dinner only. Open daily.

Yasmine Lounge - This café specializes in international cuisine and serves light fare only. Open daily.

24-hour room service is available.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include a health club and a sauna.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 8
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Massages
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Steam room in spa
  • Thai massage
  • Sports massage

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 4:00 AM

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Swissotel Al Ghurair offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AED 153.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • Children stay free
  • Number of children who can stay for free – 2
  • Debit cards
  • UnionPay
  • Car required
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Security system
  • Children stay free - maximum age 11
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Onsite COVID-19 testing (PCR) is available
  • Minimum age for COVID-19 test requirement: 12
  • Property does not require health documentation at check-in
  • Humane animal treatment
  • Sustainability/community reinvestment (10% revenue or more)
  • Guest education on local ecosystems and culture
  • Comprehensive food waste policy
  • Comprehensive recycling policy

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: AED 20.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AED 120 for adults and AED 65 for children
  • Airport shuttle fee: AED 235 per person
  • Rollaway bed fee: AED 153.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Al Ghurair Rayhaan
  • Al Ghurair Hotel managed Accorhotels Dubai
  • Al Ghurair Hotel managed Accorhotels
  • Al Ghurair managed Accorhotels Dubai
  • Al Ghurair managed Accorhotels
  • Al Ghurair Hotel By Accorhotels
  • Rayhaan Al Ghurair
  • Swissotel Al Ghurair Dubai Hotel
  • Swissotel Al Ghurair Hotel
  • Swissotel Al Ghurair
  • Al Ghurair Hotel managed By Accorhotels
  • Al Ghurair Rayhaan By Rotana
  • Swissotel Al Ghurair Hotel
  • Swissotel Al Ghurair Dubai
  • Swissotel Al Ghurair Hotel Dubai

You should know

  • Up to 2 children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Alcohol isn't served at Swissotel Al Ghurair.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.