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4.0 out of 5

"Loved the location, easy walk to the MCG! This Hotel needs major updating. I feel the cleaners did the best they could with what they had to work with ... " More

By a verified traveller on Sat 16 Mar 2024

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Hotel Description

At Comfort Hotel East Melbourne you'll be within just a 15-minute stroll of Epworth Richmond and Melbourne Cricket Ground. Highlights at this hotel include free self parking, and in-room kitchenettes and free WiFi.

This hotel offers free WiFi in public areas, a 24-hour front desk, and express check-out. Added amenities include laundry facilities, dry cleaning/laundry services, and free newspapers in the lobby. To-go breakfast is available. There's also the convenience of limited parking.

Places within a 30-minute walk of this 3.5-star East Melbourne hotel include Margaret Court Arena and AAMI Park.

Superior Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
NZ$148* Per night/room 2 Apr. - 3 Apr.

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Double Room

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Superior Twin Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premier Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Comfort Hotel East Melbourne ratings based on 500 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Comfort Hotel East Melbourne

Everyone (349) Couples (66) Business (4) Students (2) Family (61)
3 out of 5
Loved the location, easy walk to the MCG! This Hotel needs major updating. I feel the cleaners did the best they could with what they had to work with, which is old. Beds were comfortable and staff were helpfull, but those were its only redeeming features - youre paying for location in relation to the MCG.

Posted by on 16 Mar. 2024

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1 out of 5

Posted by on 28 Feb. 2024

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Comment from Hotel Management

6 Mar. 2024 by Glen

Hi Jeff,Thanks for taking the time to review your recent stay with us. We do value all feedback of a good or not so good nature.Kind Regards,Hotel Management

2 out of 5
During check in when discussing our stay, the man on the front desk made negative comments about the reason for our stay. Upon entry to the room we noticed a box with a seemingly new toilet in the corner, unusual but okay. A questionable red stain on the green pillow and a disintegrating bathroom cabinet rounded out our stay. The only redeeming quality was its proximity to the MCG.

Posted by on 17 Feb. 2024

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Comment from Hotel Management

20 Feb. 2024 by Glen - Comfort Hotel East Melbourne

Good Morning Emma,Thank you for taking the time to review your recent stay with us. We do value all feedback of a good or not so good nature. I am sorry for what happened during your Check in with us. The staff member didn't intend for his comment to come across negative or to offend you,For that h is truly sorry.Regarding the Room i have passed the feedback on to Housekeeping and the Management team.We do hope you will give us a second chance.Thanks and with kind RegardsHotel Front Office Manager.

3 out of 5
Ok for a one night stay, chose here due to proximity to the arena. 24 hour reception and front door to hotel propped open felt a bit unsafe to me, lots of doors slamming and people talking at all hours of the night. I didn’t read reviews and note now other people commented the same thing. However my room was clean, bed spotless, good towels, clean (albeit older) bathroom. Yes it’s an older place to stay, but for its price it’s acceptable. Not sure I would stay here again though. Always read reviews!

Posted by on 14 Feb. 2024

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Comment from Hotel Management

14 Feb. 2024 by Glen - Comfort Hotel East Melbourne

Good Evening Shae,Thanks for taking the time to review your recent stay with us. We value all feedback of a good and bad nature. I am saddened to read that you felt unsafe during your stay with us. That is something I never want a guest to feel. Thanks for the thumbs up on the room and its presentation we do appreciate that.We do hope to see you in the future.Kind Regards,Glen,Hotel Front Office Manager.

3 out of 5
The location was great for us.

Posted by on 12 Feb. 2024

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Comment from Hotel Management

14 Feb. 2024 by Glen - Comfort Hotel East Melbourne

Good evening Greg,Thanks for taking the time to review your recent stay with us. We do value all feedback.Its great to read that our Location ticked a box for you.We hope to see you in the not so distant future.Kind Regards,Glen.Hotel Front Office Manager.

1 out of 5

Posted by on 20 Dec. 2023

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Comment from Hotel Management

18 Jan. 2024 by Glen - Comfort Hotel East Melbourne

Hi RichardThank you for taking your time to review your stay with us. We hope to see you again in the future.Kind Regards,Glen,Hotel Front Office Manager,

3 out of 5
Property was very quiet and had free parking which was great.paid for a king and single bed room but when we arrived this wasn’t available but didn’t get a refund. Bathroom wasn’t very clean. Electric cook top however no pans etc. equip consisted of a toaster, then 2 each of knives, forks, spoons 2 plates, 2 dishes, 2 cups and 2 glasses. Dish washing liquid was only cleaning product. No hand towels or face washers .very basic.

Posted by on 2 Dec. 2023

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Comment from Hotel Management

18 Jan. 2024 by Glen - Comfort Hotel East Melbourne

Good afternoon Janice,Thank you for taking your time to review your stay with us. We value all feedback of a good or not so good nature. I am disappointed to read that you were disappointed about the Bathroom cleanliness. I have passed the feedback on to Housekeeping. We do hope you will stay with us again the future,Kind Regards,GlenHotel Front Office Manager

3 out of 5
More like Dis-comfort Hotel! The bathroom smelt of urine, bed was not made correctly, no cover on the duvet and pillows/mattress needed upgrading (very uncomfortable). I don't recommend this hotel.

Posted by on 26 Nov. 2023

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Comment from Hotel Management

18 Jan. 2024 by Glen - Comfort Hotel East Melbourne

Hi Emily,Thank you for taking the time to review your stay with us. We value all feedback of a good or not so good nature. It disappoints me to read that you didn't enjoy your stay with us at all. Your feedback has passed on to Senior Management and does indicate that we have an enormous amount of room for improvement.We hope you will give us a second chance.Once again thanks and kind regards,Glen KeaneHotel Front Office Manager.

4 out of 5
The room was great. King sized bed very comfortable , Shower excellent. Off street parking good but tight for a big SUV. Security covered outside areas. Staff pleasant and obliging.It was a pity the Cafe was closed.

Posted by on 10 Oct. 2023

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Comment from Hotel Management

10 Oct. 2023 by AP

Hi Jeremy,Thank you for your kind words about our service, we are happy to read that you enjoyed your time with us, Our cafe has been closed since covid but looking to reopen soon. We hope to see you again next time.Thanks,Comfort Hotel East Melbourne

1 out of 5
Mouldy, holes in walls, dodgy looking broken electrical socket loaded with a bunch of internet apparatus.

Posted by on 8 Oct. 2023

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Comment from Hotel Management

23 Nov. 2023 by Glen - Comfort Hotel East Melbourne

Good afternoon Charlotte,Thank you for taking the time to review your recent stay with us. We value all feedback of a positive and negative nature as we believe there is always room for improvement. We can see from your review we have some work to do.Once again thank you and we do hope you will give us a second chance, Kind Regards,GlenHotel Front Office Manager

About the Comfort Hotel East Melbourne

Location 90 Albert St., East Melbourne, VIC 3002

Property Features

Comfort Hotel East Melbourne offers its guests tour/ticket assistance, a vending machine, and complimentary newspapers in the lobby. Public spaces have free WiFi. Comfort Hotel East Melbourne also features laundry facilities, dry cleaning/laundry services, and room service (during limited hours). Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 3.5-star Melbourne hotel.

  • 51 guestrooms or units
  • 3 levels
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Newspapers in lobby (free)
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchenette
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Train station: Southern Cross Station (3.8 km / 2.4 mi)
  • Metro station: North Richmond Station (0.5 km / 0.3 mi)
  • Parking: Free self parking

Room Amenities

Comfort Hotel East Melbourne offers 51 air-conditioned accommodations with coffee/tea makers and hair dryers. Accommodations at this 3.5-star hotel have kitchenettes with refrigerators and microwaves. This Melbourne hotel provides complimentary wireless Internet access. Flat-screen televisions come with premium satellite channels. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided on a limited basis.

  • In-room kitchenette
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Cribs (surcharge)
  • Housekeeping (limited)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Air conditioning

Food & Drink

Guests can enjoy to-go breakfast for a fee.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for AUD 30.0 per night.

Pet Policy

  • No pets allowed

Policies

This hotel will place an authorization for 100 AUD for any bookings where payment for the stay will be made on site instead of at the time of booking.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, and Union Pay. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. The property is professionally cleaned. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

  • No rollaway/extra beds available
  • Children stay free
  • Number of children who can stay for free – 2
  • UnionPay
  • Debit cards not accepted
  • Staffed front desk
  • Children stay free - maximum age 12
  • Credit card pre-authorisation
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines Commitment to Clean (Choice)
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Property confirms they are implementing guest safety measures
  • Masks are compulsory at the property

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 0.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: approximately AUD 10 for adults and AUD 10 for children
  • Late check-out fee: AUD 30 (subject to availability)
  • Crib (infant bed) fee: AUD 30.0 per night
  • Credit card charges are subject to a surcharge of 3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Eastern Townhouse Serviced
  • Comfort East Melbourne
  • Townhouse Serviced
  • Townhouse Serviced Apartments
  • Adara East Melbourne Apartment
  • Comfort Melbourne Melbourne
  • Comfort Hotel East Melbourne Hotel
  • Comfort Hotel East Melbourne East Melbourne
  • Comfort Hotel East Melbourne Hotel East Melbourne

You should know

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.