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3.9 out of 5

"I liked the hospitality but some use of things at property was very limited " More

By a verified traveller on Tue 09 Apr 2024

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Hotel Description

Moorings Hotel places you in the center of Port Vila, within just a 5-minute stroll of Tana Russet Plaza and within 20 minutes of Port Vila Market. Highlights at this beach hotel include a restaurant, an outdoor swimming pool, and free continental breakfast.

The restaurant, Moorings Restaurant, serves Fusion cuisine and is open for lunch and dinner. At the hotel's own lounge bar or poolside bar, you can enjoy a drink. Other amenities include free WiFi in public areas, a coffee shop/cafe, and a snack bar/deli. There's also free self parking, along with the convenience of an airport shuttle.

Sights within a 30-minute walk of this Port Vila hotel include Parliament House and National Museum.

Family Room

Bed Count 1 King Bed Maximum Occupancy 4 Max

Harbourside Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Pool View Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Moorings Hotel ratings based on 96 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Moorings Hotel

Everyone (56) Couples (26) Family (10)
3 out of 5
I liked the hospitality but some use of things at property was very limited

Posted by on 9 Apr. 2024

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4 out of 5
It was a wonderful experience. Thank you for having me.

Posted by on 24 Feb. 2024

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Comment from Hotel Management

24 Feb. 2024 by GM

Hi Julia,we thank you for staying with us and it was a great pleasure to have you as our guests ! we kindly appreciate your ratings and great comments!

4 out of 5
Lovely outside area - wonderful views next to the sea..

Posted by on 14 Oct. 2023

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Comment from Hotel Management

14 Oct. 2023 by GM

Thank you very much Peter for staying with us and the time you take to review our property with ratings. we kindly appreciate your positive comment on the lovely outside are and wonderful views next to the sea.Once again thank you for sharing your experience with us, we look forward to welcoming you back again someday and the viewers.

1 out of 5
I did not stay as my flight was cancelled at the last minute. I have requested a refund, given the circumstances, but neither the property or Wotif are responding.

Posted by on 22 Sep. 2023

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Comment from Hotel Management

19 Mar. 2024 by GM

Thank you for your message regarding a refund , we kindly ask that you do contact our reservations team via reservations@mooringsvanuatu.com to further assist you with your refund ,

3 out of 5
Easy location for the airport. Staff and restaurant were excellent. Rooms felt unclean (no mattress protector and bugs on our bed). Rooms also smelt of tobacco when using air conditioning. Quite a few people around at night with the beach bar next door and we had people try to get into our room during the night as well. So didn’t feel overly safe. Okay for a cheap night when having a flight stopover wouldn’t recommend a long stay.

Posted by on 11 Jun. 2023

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Comment from Hotel Management

12 Jun. 2023 by Front Office Manager

Hi Bella,Thank you for staying with us and sharing your experience. Your comments are considered. and raised. to our team for improvement.

4 out of 5
We found the staff so friendly and accommodating. Our first impression of the site was unimpressive. We found the gravel area from the road and up to the reception counter uneven and there were many weeds growing around the area. The reception counter was very basic and in the open. It was not easy to use in the heat or in the rain. There were many places with steps up and down around the site that were not well lit at night. We checked in at 1AM and we were sent to our room without any instructions of how to get there and we couldn't find any numbers. A printed map would have been useful. The pool was beautifully clean. There was only one bedside table in our room. The shower had great water pressure and hot water.

Posted by on 26 Sep. 2022

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Comment from Hotel Management

26 Oct. 2022 by Front Office Supervisor

HI Birgitte, Thank you for staying with us and thank you for your time and comments .

5 out of 5
It was clean. The staff were caring and engaging going the extra mile to help. Nice location and outlook.

Posted by , from Agnes Water on 19 Sep. 2022

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Comment from Hotel Management

19 Sep. 2022 by Front Office Manager

Hi Raymond,Thank you so kindly for taking your time to leave us a review and rating on our property. we kindly appreciate your comments on cleanliness , caring and engaging staff location and outlook, once again thank you for staying with us and we look foward to hearing from you again ,

2 out of 5
The service and staff attitude was terrible. They try and rip you off at every turn

Posted by on 16 Sep. 2022

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Comment from Hotel Management

26 Oct. 2022 by Front Office Supervisor

Hi Dean ,Thank you for staying with us

5 out of 5

Posted by on 23 Jul. 2022

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Comment from Hotel Management

19 Mar. 2024 by GM

Thank you James for staying with us , we really appreciate your time and great ratings

4 out of 5
Walking distance to town and on the water. Staff weer friendly and the service was exceptional.

Posted by on 14 Nov. 2019

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Comment from Hotel Management

17 Dec. 2019 by AGM

Thank you for your comments , We kindly appreciate your feed back on your experience

Property Features

Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served. Public spaces have free WiFi. An outdoor pool, a library, and a terrace are also featured at Moorings Hotel. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available. Smoking is allowed in designated areas at this Port Vila hotel.

  • 30 guestrooms or units
  • 2 levels
  • 3 buildings
  • Built in 2007
  • Continental breakfast (free)
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Television in lobby
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • 1 conference room
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wireless internet access

Available in some public areas: Free WiFi , Internet access in public areas - high speed , Internet access in public areas - surcharge

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Moorings Hotel offers 30 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and safes. Rooms open to furnished balconies or patios. 21-inch LCD televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Additionally, rooms include coffee/tea makers and ceiling fans. Housekeeping is offered daily and in-room massages can be requested.

  • Private balcony or patio (furnished)
  • Minibar
  • In-room dining
  • LCD television
  • Satellite channels
  • Coffee maker
  • Shower
  • Rainfall showerhead
  • Cribs (free)
  • Housekeeping (daily)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Sound-insulated rooms
  • Exterior corridor access
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Guests are served free continental breakfast.

Moorings Restaurant - This beachfront restaurant specializes in Fusion cuisine and serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting). Happy hour is offered.

Room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 5:00 PM

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Moorings Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details. Guests arriving after 5:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. Noise-free guestrooms cannot be guaranteed.

For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions.

  • No rollaway/extra beds available
  • No lifts
  • Children stay free
  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay for free – 2
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Security system
  • Children stay free - maximum age 5
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless internet: VUV 500 per week (rates may vary)
  • Airport shuttle fee: VUV 1500 per person (one way)
  • Airport shuttle fee per child: VUV 1500 (one-way)
  • Credit card charges are subject to a surcharge of 5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Moorings Hotel
  • Moorings Hotel Port Vila
  • Moorings Port Vila
  • Moorings Hotel Vanuatu/Port Vila
  • Moorings Hotel Hotel
  • Moorings Hotel Port Vila
  • Moorings Hotel Hotel Port Vila

You should know

  • Up to 2 children 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.