Skip to main content
Beginning of main content
 Hervey Bay •1 Room
 Hervey Bay • 1 Room
Book online or call 0508 053 286 Phone Number

Sanctuary Lakes Fauna Retreat

3.5-star property
1 Shell Street, Urangan, QLD 0508 053 286
Choose Dates
4.6 out of 5
Wonderful!
See all 255 wotif Reviews

"Great little quiet spot with room to park the boat after a day on the water " More

By a verified traveller on Tue 09 Apr 2024

Points Of Interest

View all on Map

Enter dates to see availability

Hotel Description

At Sanctuary Lakes Fauna Retreat you'll be within just a 15-minute stroll of Urangan Pier and Hervey Bay Botanic Garden. Highlights at this aparthotel include an outdoor swimming pool, and in-room kitchenettes and indoor private spa tubs.

Each apartment is individually decorated and features a TV with a DVD player, along with a patio, a hair dryer, and an iron/ironing board. In-room dining is easy with a kitchenette that comes equipped with a refrigerator, a microwave, and a stovetop. Nice touches to enhance your stay include a soaking tub and free toiletries. Weekly housekeeping is available.

This smoke-free aparthotel offers free WiFi in public areas, a library, and a terrace. Added amenities include a snack bar/deli and laundry facilities. There's also free self parking, along with the convenience of an airport shuttle.

Places within a 30-minute walk of this 3.5-star Urangan aparthotel include Esplanade and Reefworld Aquarium.

Superior Queen Villa

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Family Villa

Bed Count 3 Twin Beds Maximum Occupancy 5 Max

Superior Villa

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Economy Queen Villa

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Superior Family Villa

Bed Count 3 Twin Beds Maximum Occupancy 5 Max

Superior Studio Villa

Bed Count 1 Twin Bed Maximum Occupancy 3 Max

Sanctuary Lakes Fauna Retreat ratings based on 255 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Sanctuary Lakes Fauna Retreat

Everyone (88) Couples (81) Family (74)
5 out of 5
Great little quiet spot with room to park the boat after a day on the water

Posted by on 9 Apr. 2024

Was this review helpful to you?
4 out of 5
Lovely environment. WI a bid not connected for short times. Signal a bit weak.

Posted by on 8 Apr. 2024

Was this review helpful to you?
1 out of 5
very poor condition

Posted by on 22 Mar. 2024

Was this review helpful to you?
Comment from Hotel Management

22 Mar. 2024 by Deb

Thank you Paul. We appreciate you taking the time to leave us a review. Your comments to us on our feedback card was that the gardens and grounds need attention - we actually had the tree climbers and the gardener here working on doing exactly that during your stay. We understand this review is more about you not being able to park beside your cabin due to the work happening, however there was plenty of parking space within 10m of your stairs. We hope your day improves and you have a wonderful weekend (Also, we don’t like people beeping horns at the wildlife and trying to push them out of the way with vehicles. All guests are advised wildlife have right of way at the property and patience is appreciated.)

5 out of 5
Quiet, private cabins with a great outdoor area next to the lake. Fully equipt kitchen with everything needed to cook for yourself.

Posted by on 29 Feb. 2024

Was this review helpful to you?
Comment from Hotel Management

22 Mar. 2024 by Deb

Thank you Emma. We appreciate your lovely review and we are happy to hear you enjoyed your stay. We are in a great location and also love the privacy of the lake

5 out of 5
Such a tranquil place to stay. Thank-you

Posted by on 26 Feb. 2024

Was this review helpful to you?
Comment from Hotel Management

22 Mar. 2024 by Deb

Hi SueThank you for your lovely review. We are glad you enjoyed your stay and the peace and quiet at our property. We hope to see you another time

4 out of 5

Posted by on 15 Dec. 2023

Was this review helpful to you?
Comment from Hotel Management

25 Jan. 2024 by Deb

Thank you Norma

4 out of 5
Definitely aging, but for the price, it’s brilliant value for money, peaceful & quiet

Posted by on 5 Nov. 2023

Was this review helpful to you?
Comment from Hotel Management

18 Nov. 2023 by Deb

The cabins are 45 years old so you would expect a few wrinkles lol. A few are getting face lifts this month - so thats a bit exciting. Glad you enjoyed your stay.

5 out of 5
First time stay but definatly not my last 4 nights in a lovely comfortable villa quite surrounds a fully equiped unit nothing short of great hosts frendly and helpfull free wi-fi intrernet also Thank you Sanctuary Lakes

Posted by on 29 Oct. 2023

Was this review helpful to you?
Comment from Hotel Management

1 Nov. 2023 by Deb

Thank you Lewis. We are glad you enjoyed your stay with us. 4 nights is just not enough though is it lol. Happy that you found the time to relax and re-energise.

5 out of 5
Nice place

Posted by on 15 Oct. 2023

Was this review helpful to you?
Comment from Hotel Management

1 Nov. 2023 by Deb

Thanks Daniela. We think so too. glad you enjoyed it.

4 out of 5
very quiet and relaxing….sadly the fan did not work, & the curtains did not close properly as they were broken…all in all the quietness of the place made it very enjoyable :)

Posted by on 3 Oct. 2023

Was this review helpful to you?
Comment from Hotel Management

1 Nov. 2023 by Deb

Thans Ke - Glad you enjoyed the quiet time at our retreat. We are waiting for the electrician to fix the fan (thank you for letting us know) and the curtains are fixed - slipped off the hooks in a few places, so all good again now. Hope you stay another time

About the Sanctuary Lakes Fauna Retreat

Location 1 Shell Street, Urangan, QLD 4655

Property Features

There's a snack bar/deli on site. Public spaces have free WiFi. An outdoor pool, a library, and a terrace are also featured at Sanctuary Lakes Fauna Retreat. Self parking is free. This 3.5-star Hervey Bay aparthotel is smoke free.

  • 36 guestrooms or units
  • Deli
  • Poolside lounge chairs
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-in
  • Express check-out
  • Tour and ticket information
  • Library
  • Convenience store
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Kitchenette
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Playground on site
  • Refrigerator
  • Microwave
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Sanctuary Lakes Fauna Retreat offers 36 air-conditioned accommodations with indoor private spa tubs and DVD players. Rooms open to patios. Each accommodation is individually furnished and decorated. Accommodations at this 3.5-star aparthotel have kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations with deep soaking bathtubs, complimentary toiletries, and hair dryers. Housekeeping is provided weekly.

  • Private indoor hot tub
  • In-room kitchenette
  • Private patio
  • Deep soaking tub
  • Television
  • DVD player
  • Refrigerator
  • Microwave
  • Stove
  • Electric kettle
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (weekly)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Air conditioning
  • Unique furnishings
  • Unique decor

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 5:00 PM

Special check-in instructions:

The front desk is open daily from 8:00 AM - 5:00 PM. If you are planning to arrive after 2:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 8:00 AM - 5:00 PM.
Guests arriving after 2:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, debit cards, and cash. Onsite parties or group events are strictly prohibited.

For guests' safety, the property includes a fire extinguisher, a smoke detector, window guards, and outdoor lighting in each accommodation. The property is professionally cleaned. Contactless check-in and contactless check-out are available.

  • No rollaway/extra beds available
  • No lifts
  • Children stay free
  • Number of children who can stay for free – 3
  • Front desk opens daily at 8:00 AM
  • Front desk closes daily at 5:00 PM
  • Debit cards
  • Events/parties not allowed
  • Staffed front desk
  • Smoke detector
  • Children stay free - maximum age 17
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of COVID-19 Guidelines (CDC)
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in
  • Guests must register online prior to arrival
  • Guests must provide a copy of their government-issued photo I.D. in advance

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Credit card charges are subject to a surcharge of 1.68 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sanctuary Lakes Fauna Retreat
  • Sanctuary Lakes Fauna Retreat Condo
  • Sanctuary Lakes Fauna Retreat Condo Urangan
  • Sanctuary Lakes Fauna Retreat Urangan
  • Sanctuary Lakes Fauna Retreat Hervey Bay, Fraser Coast
  • ctuary s Fauna Retreat Uranga
  • Sanctuary Lakes Fauna Retreat Urangan
  • Sanctuary Lakes Fauna Retreat Aparthotel
  • Sanctuary Lakes Fauna Retreat Aparthotel Urangan

You should know

  • Up to 3 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Alcohol isn't served at Sanctuary Lakes Fauna Retreat.
url importing http://www.wotif.co.nz/Hervey-Bay-Hotels-Sanctuary-Lakes-Fauna-Retreat.h3158335-p2.Hotel-Reviews?rm1=a2&
There was an error importing /Hervey-Bay-Hotels-Sanctuary-Lakes-Fauna-Retreat.h3158335-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.wotif.co.nz/Hervey-Bay-Hotels-Sanctuary-Lakes-Fauna-Retreat.h3158335-p2.Hotel-Reviews?rm1=a2&

Frequently Asked Questions

Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.