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4.2 out of 5

"Overpriced for a room looking at a brick wall. Charging guests for parking - last time we'll be staying here. " More

By a verified traveller on Thu 14 Mar 2024

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Hotel Description

At The Star Grand at The Star Gold Coast, you'll be connected to the convention center and 0.8 km (0.5 mi) from Pacific Fair Shopping Centre. Highlights at this luxury hotel include 8 restaurants, 6 bars/lounges, and an outdoor swimming pool.

The restaurant, Cucina Vivo, serves Italian cuisine and is open for dinner. At the hotel's own poolside bar, you can stop for a drink. Enjoy access to 2 spa tubs along with a gym and pool loungers. 17513 square feet (1627 square meters) of event facilities include meeting rooms and a conference center, and other business amenities include a business center. Added amenities include free WiFi in public areas, a coffee shop/cafe, and a snack bar/deli. Each morning buffet breakfast is served between 6:30 AM and 10:00 AM. There's also self parking, along with the convenience of car rentals on site.

With a stay at this 5-star Broadbeach hotel, you'll be 3.5 km (2.2 mi) from Surfers Paradise Beach and 3.7 km (2.3 mi) from Slingshot.

Superior Deluxe Twin Room

Bed Count 2 Full Beds Maximum Occupancy 3 Max
NZ$232* Per night/room 1 Apr. - 2 Apr.

Superior Deluxe King Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Corner Balcony Deluxe King Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Twin Room

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Executive King Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Ocean Terrace Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

The Star Grand at The Star Gold Coast ratings based on 505 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Star Grand at The Star Gold Coast

Everyone (191) Couples (168) Family (82)
3 out of 5
Overpriced for a room looking at a brick wall. Charging guests for parking - last time we'll be staying here.

Posted by on 14 Mar. 2024

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Comment from Hotel Management

18 Mar. 2024 by The Star Grand

Dear Christine, Warm greetings from the Star gold coast. I am very sorry to hear about your experience during your stay with us regarding the view from your room. I understand how this would have placed a damper on your stay for which i do sincerely apologise for. We do hope to welcome you back to The Star Gold Coast in the near future, it would be my pleasure to offer you a complementary upgrade (subject to availability) on your return stay. I hope you have a pleasant week ahead.Warm Regards,The Star Grand Gold Coast.

1 out of 5
Rude staff & rooms very old & dated dirty smell

Posted by on 25 Feb. 2024

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2 out of 5

Posted by on 25 Feb. 2024

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5 out of 5
Thanks

Posted by on 25 Feb. 2024

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5 out of 5
Lovely staff. Great service.

Posted by on 24 Feb. 2024

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5 out of 5
We had a lovely corner apartment. Great view - a little construction that could be seen from the balcony but so much else to look at. A little tweak needed with removing a black scuff on the wall in the bedroom and a few crumbs in the coffee drawer. But we loved it and the best was so, so comfortable like a cloud.

Posted by on 23 Feb. 2024

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5 out of 5
Good location close to everything.

Posted by on 8 Feb. 2024

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3 out of 5
Lost luggage for six hours

Posted by on 4 Feb. 2024

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5 out of 5

Posted by on 21 Jan. 2024

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4 out of 5
Check in experience was extremely slow. We were waiting up to 30 minutes before someone would assist us. Multiple staff walking around but no one attended to us or even gave a courteous ‘I won’t be a moment’.

Posted by on 15 Jan. 2024

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About the The Star Grand at The Star Gold Coast

Location 8 Casino Drive, Broadbeach, QLD 4218

Property Features

The Star Grand at The Star Gold Coast offers its guests 2 spa tubs, an outdoor pool, and a fitness center. There are 8 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 6 bars/lounges and a poolside bar. Public spaces have free WiFi. Business amenities include a business center and meeting rooms. Event space at this hotel measures 17513 square feet (1627 square meters) and includes a conference center. A terrace, tour/ticket assistance, and a vending machine are also featured at the luxury The Star Grand at The Star Gold Coast. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 5-star Gold Coast hotel is smoke free.

  • 1 building
  • 592 guestrooms or units
  • 21 levels
  • 8 dining venues
  • 6 bars or lounges
  • Meeting rooms
  • 17513 sq ft of conference space
  • 1627 sq m of conference space
  • Built in 1985
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Coffee shop
  • Bar by the pool

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Metro station: Broadbeach South Light Rail Station (0.6 km / 0.4 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

The Star Grand at The Star Gold Coast offers 592 accommodations with espresso makers and safes. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. 65-inch LCD televisions come with premium satellite channels and pay movies. Bathrooms include bathrobes, designer toiletries, complimentary toiletries, and hair dryers. This Gold Coast hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • Pillowtop beds
  • In-room dining (limited hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Espresso maker
  • Coffee maker
  • Egyptian cotton linens
  • Down blanket
  • Pillow options
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:00 AM.

Cucina Vivo - Overlooking the pool, this restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.

Kiyomi - Overlooking the pool, this fine-dining restaurant specializes in Korean cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.

Garden Kitchen & Bar - This restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required. Open daily.

Nineteen at The Star - Overlooking the ocean, this fine-dining restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open select days.

Imperial at The Star - Overlooking the garden, this restaurant specializes in Chinese cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 50.0 per day.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, debit cards, and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector and a security system in each accommodation.

  • Children stay free
  • Parking height restrictions apply
  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay for free – 2
  • Debit cards
  • Staffed front desk
  • Smoke detector
  • Security system
  • Children stay free - maximum age 12
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitisation practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AUD 39.90 for adults and AUD 19.90 for children
  • Self parking fee: AUD 20 per night
  • Rollaway bed fee: AUD 50.0 per day
  • Credit card charges are subject to a surcharge of 1.85 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Gold Coast Jupiters
  • Gold Coast Jupiters Hotel
  • Jupiters Casino Gold Coast
  • Jupiters Casino Gold Coast Broadbeach
  • Jupiters Casino Hotel Gold Coast
  • Jupiters Gold Coast
  • Jupiters Hotel
  • Jupiters Hotel & Casino Gold Coast
  • Jupiters Hotel & Casino Gold Coast Broadbeach
  • Jupiters Hotel Gold Coast
  • Broadbeach Conrad
  • Conrad Broadbeach
  • Conrad Hotel Jupiters
  • Jupiters Hotel Casino Gold Coast Broadbeach
  • Jupiters Hotel And Casino Gold Coast
  • Star Gold Coast Broadbeach
  • Star Grand Star Gold Coast Broadbeach
  • The Star Grand at The Star Gold Coast Hotel
  • The Star Grand at The Star Gold Coast Broadbeach
  • The Star Grand at The Star Gold Coast Hotel Broadbeach

You should know

  • Pool access available from 6 AM to 9 PM.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.