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3.9 out of 5

"Mold throughout - no extra linen given. " More

By a verified traveller on Sun 17 Mar 2024

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Hotel Description

Tiki Hotel Surfers Paradise puts you in the center of Gold Coast, 0.6 km (0.4 mi) from Surfers Paradise Beach and 4.1 km (2.5 mi) from Pacific Fair Shopping Centre. Highlights at this beach aparthotel include an outdoor swimming pool, a spa tub, and a sauna.

Each apartment is individually decorated and features an LCD TV with digital channels, along with free WiFi, a ceiling fan, and a hair dryer. A microwave, an iron/ironing board, and free toiletries are also available. Weekly housekeeping is available.

Enjoy the waterslide and pool loungers. Additionally, you'll find free WiFi in public areas and laundry facilities. There's also the convenience of self parking.

Places within a 15-minute drive of this 3.5-star Surfers Paradise aparthotel include Carrara Markets and Harbour Town.

1 Bedroom Walk-in Shower Apartment

Bed Count 1 Queen Bed Maximum Occupancy 4 Max
NZ$179* Per night/room 28 Apr. - 29 Apr.

1 Bedroom Family Apartment with Spa

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Two Bedroom Apartment with Spa

Bed Count 1 Queen Bed Maximum Occupancy 6 Max

3 Bedroom Apartment

Bed Count 3 Queen Beds Maximum Occupancy 7 Max

2 Bedroom Apartment with Walk-in Shower

Bed Count 1 Queen Bed Maximum Occupancy 6 Max

1 Bedroom Spa Apartment

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Tiki Hotel Surfers Paradise ratings based on 403 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Tiki Hotel Surfers Paradise

Everyone (139) Couples (65) Family (163)
4 out of 5
Mold throughout - no extra linen given.

Posted by on 17 Mar. 2024

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Comment from Hotel Management

17 Mar. 2024 by Tiki Hotel Reception

Hi Aimee, thank you for your review. We're available 24/7 and are able to provide extra linen at any time. It seems that you didn't tell us about the mould while you were in-house. Our maintenance and housekeeping team will have a look at your room.

4 out of 5
The room was very spacious with generous amenities- we also really enjoyed the pool/waterslide and sauna. The traffic and pedestrian traffic was very noisy (we were on level 2 and it was a Friday night) which isn't the fault of the hotel of course.

Posted by on 16 Mar. 2024

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Comment from Hotel Management

18 Mar. 2024 by Tiki Hotel Reception

Hi Jacinda, thank you for taking the time to write a review. We are happy to hear that you enjoyed our facilities!

4 out of 5
View unbelievable

Posted by on 11 Mar. 2024

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Comment from Hotel Management

13 Mar. 2024 by Tiki Hotel Reception

Hi Savan, thank you for your comment. We're happy to hear that you enjoyed the view on the river from your apartment!

4 out of 5
The rooms were neat and tidy. We were glad there were fans in the lounge and bedroom as the air con didn't work. But after speaking with reception, they were prompt on inspecting it and gave a refund after it was deemed broken. We loved the security of the whole hotel. The pool and spa were fantastic!! Definitely recommend and will be returning as soon as we can!

Posted by on 23 Feb. 2024

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Comment from Hotel Management

23 Feb. 2024 by Tiki Hotel Reception

Hi Shannon, thank you for your nice review! We're really sorry we couldn't give you another room on this day and had to give you a partial refund instead. We're happy to hear that you enjoyed our facilities and hope to see you again soon!

1 out of 5
Very dirty apartment, the couches are so old, from the 90s and just smell musty and unwashed. Bed mattress could feel the springs. Would not return. Very outdated, and soft furnishing covers also old. Just felt dirty.

Posted by on 3 Feb. 2024

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Comment from Hotel Management

5 Feb. 2024 by Tiki Hotel

Hi Teghan, thank you for writing a review. We will be renovating this year including new updated furniture in all apartments and new mattresses for the beds.

5 out of 5

Posted by on 23 Jan. 2024

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Comment from Hotel Management

3 Feb. 2024 by Lianny

Hi, thank you for taking the time to write the review and we are happy to know you had a good stay and we look forward to having you again as our guest.

4 out of 5
Great room, some maintenance needed: no plug for spa; spa pump way to noisy to be useable (like having a bath with a lawnmower in the bathroom; guard rail on pool slide not attached at top of slide. Otherwise awesome room and view.

Posted by on 19 Jan. 2024

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Comment from Hotel Management

5 Feb. 2024 by Tiki Hotel

Hi Shane, thank you for leaving a review! The spa has its own built-in plug, just needs to be turned to open and close. We'll look into replacing that specific pump as it appears to be louder than the others on site. Thank you!

1 out of 5
Only giving it 1 star because 0 stars isn't an option. If you're into being exposed to public health hazards from black mould; horrendous, rude customer service (including being many hundreds of dollars out of pocket having to leave and find alternative accommodation due to mould); being promised a bed (and washing machine) in the photos at the time of booking and then discovering there's not actually a bed (or washing machine) in the room; broken, dirty, used crockery and cutlery, bad smells and broken fixtures, this place is for you

Posted by on 9 Jan. 2024

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Comment from Hotel Management

5 Feb. 2024 by Tiki Hotel

Hi Rose, as previously discussed with you, there were no issues noticed by our cleaners or yourself at the time of check-in. Due to the high humidity following the two extreme weather events on 25/12 and 1/1, this particular apartment did develop an issue which was professionally treated on the same day you raised the issue with us, after your early departure. We are confused by your comment about there not being a bed in the apartment, as the Queen bedroom is difficult to miss. Washing machines and Dryers are available in the two x 24-hour shared laundry rooms, as advertised.

3 out of 5

Posted by on 3 Jan. 2024

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Comment from Hotel Management

12 Jan. 2024 by Lianny

Hi, thank you for taking the time to write the review. We look forward to hosting you again.

3 out of 5
The property was clean and spacious enough for our needs also in a good location but it needs a fair bit of updating, noisy from the road

Posted by on 3 Jan. 2024

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Comment from Hotel Management

12 Jan. 2024 by Lianny

Hi, thank you for taking the time to write the review and your feedback. We are sorry you had to hear the noise from the road but it is out of our control.

Property Features

As a guest of Tiki Hotel Surfers Paradise, you'll find an outdoor pool, a waterslide, a spa tub, and a sauna. WiFi is free in public spaces. A terrace, tour/ticket assistance, and barbecue grills are also featured at Tiki Hotel Surfers Paradise. Limited parking is available for a fee and is offered on a first-come, first-served basis. Smoking is allowed in designated areas at this 3.5-star Gold Coast aparthotel.

  • 1 building
  • 72 guestrooms or units
  • 8 levels
  • Poolside lounge chairs
  • Dry cleaning
  • Self-service laundry
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Terrace
  • Garden
  • BBQ grill(s)
  • Smoking in designated areas

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Waterslide
  • Free WiFi
  • Laundry facilities
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Metro station: Cypress Avenue Station (0.8 km / 0.5 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Tiki Hotel Surfers Paradise offers 72 air-conditioned accommodations, which are accessible via exterior corridors and feature hair dryers and irons/ironing boards. Each accommodation is individually furnished and decorated. 32-inch LCD televisions come with digital channels. This Gold Coast aparthotel provides complimentary wireless Internet access. Additionally, rooms include complimentary toiletries and ceiling fans. Housekeeping is provided weekly.

  • LCD television
  • Digital channels
  • Microwave
  • Kitchenware
  • Housekeeping (weekly)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Exterior corridor access
  • Air conditioning
  • Ceiling fan
  • Unique furnishings
  • Unique decor
  • Wardrobe or closet

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

The front desk is open during the following times:

  • Sunday - Thursday: 8:00 AM - 8:00 PM
  • Friday - Saturday: 8:00 AM - 10:00 PM
The front desk hours vary at this property. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. Front desk staff will greet guests on arrival.

This property's front desk is open during the following times:

  • Sunday - Thursday: 8:00 AM - 8:00 PM
  • Friday - Saturday: 8:00 AM - 10:00 PM
The hours at this property's front desk vary. To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, Union Pay, debit cards, and cash. Onsite parties or group events are strictly prohibited. Noise-free guestrooms cannot be guaranteed.

For guests' safety, the property includes a smoke detector in each accommodation. The property is professionally cleaned. Contactless check-out is available.

  • No lifts
  • Children stay free
  • Parking height restrictions apply
  • Noise-free rooms not guaranteed
  • Number of children who can stay for free – 2
  • Debit cards
  • UnionPay
  • Events/parties not allowed
  • Staffed front desk
  • Smoke detector
  • LGBTQIA friendly
  • Children stay free - maximum age 12
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self parking fee: AUD 15 per day (in/out privileges)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Tiki International Resort
  • Tiki International Village
  • Tiki Surfers Paradise
  • Tiki Village International Resort Surfers Paradise
  • Tiki Village International Surfers Paradise
  • Tiki Village International Apartment Surfers Paradise
  • Tiki Village International Apartment
  • Tiki Surfers Paradise
  • Tiki Hotel Surfers Paradise Aparthotel
  • Tiki Hotel Surfers Paradise Surfers Paradise
  • Tiki Hotel Surfers Paradise Aparthotel Surfers Paradise

You should know

  • Pool access available from 8:00 AM to 7:00 PM.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Alcohol isn't served at Tiki Hotel Surfers Paradise.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.