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4.5 out of 5

"We arived late. And left early in the morning. Clean. Helpful staff " More

By a verified traveller on Sat 17 Aug 2019

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Hotel Description

Silk Queen Grand Hotel places you in the center of Hanoi, connected to a shopping center and within a short 5-minute stroll of Thang Long Water Puppet Theatre and The Old Quarter Gallery. Highlights at this hotel include a restaurant, an indoor swimming pool, and a poolside bar.

A day of pampering can include massages and body wraps. For a drink, you can stop by the hotel's own lounge bar. Enjoy the gym and sauna as well as access to bike rentals. A meeting room and a business center are among the business amenities offered. Plus you'll find free WiFi in public areas, a coffee shop/cafe, and a snack bar/deli. There's also the convenience of an airport shuttle.

Places within a short walk of this 4-star Old Quarter hotel include Ha Noi Gallery and Ngoc Son Temple.

Executive Room, Connecting Rooms

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Family Room

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Executive Double or Twin Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Premium Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Silk Queen Signature Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Double or Twin Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Silk Queen Grand Hotel ratings based on 4 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Silk Queen Grand Hotel

Everyone (2) Family (1)
5 out of 5
We arived late. And left early in the morning. Clean. Helpful staff

Posted by on 17 Aug. 2019

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4 out of 5
A comfortable place, in a great location, I would stay again.

Posted by on 11 Mar. 2019

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Comment from Hotel Management

19 Mar. 2019 by Huong Nguyen

Dear Sir/Madam, Thank you for sharing your feedback with us. We are happy you took the advantage of our excellent location to explore the city. We look forward to your next return to Hanoi! Best regards, Huong Nguyen Sales Manager

5 out of 5
Excellent service and friendly staff. Rooms clean & comfortable. Great location

Posted by on 23 Jan. 2019

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Comment from Hotel Management

25 Jan. 2019 by Huong Nguyen

Dear Sir/Madam, Thank you for sharing your feedback with us. We are happy you took the advantage of our great location to explore the city; also your recognition to our staff, service and your comfortable stay with our room are really appreciated. We look forward to your next return to Hanoi! Best regards, Huong Nguyen Sales Manager

4 out of 5

Nice Hotel in the Old Quarter of Hanoi

A short walk to the Lake and a Pool on the roof - 11th floor with views of the river and the lake. Very nice Buffet breakfast included in room rate - in restaurant on 10th floor. The staff were polite and helpful - However after a 3 night stay in a nice comfy room with 3 single beds as requested - we returned from an overnight trip and were put in another 3 bed room - but it smeltled terribly of cigarette smoke. There brought an oil burner to help with the smell - but it didn't really help - so the next day they "upgraded " us to an Executive Suite with a balcony and view . However - that room had 2 single beds and a rollaway bed - which was RIDICULOUSLY uncomfortable. One more overnight trip away and we returned to the same room with the portable bed. I said - no thankyou - We need 3 proper beds - but the only other option was the smelly smoke room. I was disappointed because Id gone to a lot of trouble to find a hotel to accommodate us with 3 proper beds - and they let us down. Everything else was great though - they had maps and advice and organised some tours for us. I would recommend them

Posted by , from Sydney on 6 Oct. 2017

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About the Silk Queen Grand Hotel

Location 36 Lo Su St, Hoan Kiem, Hanoi, 10000

Property Features

Silk Queen Grand Hotel offers its guests an indoor pool, a sauna, and a fitness center. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. A business center and a meeting room are available. Spa services, a terrace, and tour/ticket assistance are also featured at the business-friendly Silk Queen Grand Hotel. An airport shuttle (available 24 hours) is available for a fee. This 4-star Hanoi hotel is smoke free.

  • 80 guestrooms or units
  • 13 levels
  • Built in 2017
  • Deli
  • Childcare (free)
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • No smoking on site
  • Bar or lounge
  • 1 conference room
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (free)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Train station: Hanoi Railway Station (2 km / 1.2 mi)
  • Property shuttles: Airport shuttle

Room Amenities

Silk Queen Grand Hotel offers 80 air-conditioned accommodations with minibars and safes. 45-inch flat-screen televisions come with premium cable channels. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and bidets. This Hanoi hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is offered daily and in-room massages can be requested.

  • Separate bedroom
  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Electric kettle
  • Bathtub or shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Bidet
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Free tea bags/instant coffee
  • Wardrobe or closet
  • Toothbrush and toothpaste

Food & Drink

Silk Queen Grand Hotel has a restaurant on site.

Room service (during limited hours) is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Body wraps
  • Body scrubs
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 16
  • Check-in time ends at anytime

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival. At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination. The negative COVID-19 test result requirement applies to all guests aged 1 and up, and test must have been administered no more than 72 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete vaccination at least 14 days prior to check-in.

Silk Queen Grand Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for VND 400000.0 per day.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, and JCB International. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination. The negative COVID-19 test result requirement applies to all guests aged 1 and up, and the test must have been administered no more than 72 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete vaccination at least 14 days prior to check-in.

  • No lifts
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service not has not been amended for enhanced safety
  • Guests must provide health documentation
  • Guests must provide a negative COVID-19 test result
  • Guests must provide proof of COVID-19 vaccination
  • Negative COVID-19 test result must have been issued within a specific period before check-in: 72 hours
  • Minimum age for negative COVID-19 test result requirement: 1
  • Minimum age for proof of COVID-19 vaccination requirement: 12
  • COVID-19 vaccine must have been received a minimum number of days before check-in: 14
  • Property does not offer on-site COVID-19 testing

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: VND 400000 per vehicle (one-way)
  • Rollaway bed fee: VND 400000.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Silk Queen Grand Hotel Hanoi
  • Silk Queen Grand Hanoi
  • Silk Queen Grand
  • Silk Queen Grand Hotel Hotel
  • Silk Queen Grand Hotel Hanoi
  • Silk Queen Grand Hotel Hotel Hanoi

You should know

  • Pool access available from 6:30 AM to 11:00 AM.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.