4.8 out of 5

"The staff were absolutely amazing. So helpful & friendly. Beautiful Hotel. Highly recommend. " More

By a verified traveller on Thu 17 May 2018

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Hotel Description

A luxury stay in Havelock North awaits you at Mangapapa Hotel. You'll be 1.8 km (1.1 mi) from Golflands and 6.1 km (3.8 mi) from Splash Planet. Highlights at this Colonial hotel include a full-service spa, a restaurant, and an outdoor swimming pool.

All 12 individually decorated rooms feature LED TVs with digital channels, and you can enjoy free WiFi, coffee/tea makers, and free bottled water. In-room dining is easy with amenities like fridges and room service. Nice touches to enhance your stay include bathrobes and slippers, while premium linens invite a good night's rest. Additionally, in-room massages, safes, and hairdryers are available.

A day of pampering at Mangapapa Spa can include deep-tissue massages, reflexology, and mani/pedis along with access to the sauna and spa tub. The restaurant, Mangapapa Restaurant, serves local cuisine and is open for breakfast and dinner. The hotel's own bar/lounge is a nice place to enjoy a drink. Enjoy the fitness centre, spa tub, sauna, and pool loungers. Business travelers can take advantage of conference space and a meeting room. Other amenities include free WiFi in public areas, a free manager's reception, and free use of bicycles. There's also free self parking, along with the convenience of airport pick-up service.

Sights within a 10-minute drive of this 5-star Havelock North hotel include Hawke's Bay Opera House and Westerman's Building.

Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
NZ$287 per night

Mangapapa Suite

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Cottage Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Homestead Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Lady Watties Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Lady Watties Junior Suite

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Mangapapa Hotel ratings based on 57 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0
5 out of 5
The staff were absolutely amazing. So helpful & friendly. Beautiful Hotel. Highly recommend.

Posted by , from New Zealand on 17 May 2018

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5 out of 5
We needed a mini break and we got what we needed. Very relaxing, lovely surroundings, really quiet, extremely helpful and friendly staff, nice breakfast. I had the best sleep I’ve had in ages. We hope to be back.

Posted by on 1 Apr 2018

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5 out of 5

Peaceful retreat

Beautiful setting, lovely accomodation and surrounding gardens

Posted by , from NZ on 8 Jan 2018

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5 out of 5

Luxary Accommodation surrounded by wineries

Pros: The unobtrusive way the staff handles the necessary work around the guest The gourmet kitchen that would not be out of place in Paris or London
Cons: The gym and pool are good but in comparison to the rest are not to the same standards
Location: Great wineries in close proximity Close to the beach and sea
We were on about relaxation and good dining and Mangapapa was the perfect retreat. We used the exercise room, sauna and had massages. Then we enjoyed some sun by the pool and the joyful songs of the birds in the surrounding bush. In the evenings we were delighted with scrumptious cuisine and fine wine.

Posted by , from Palmy on 1 Feb 2017

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Comment from Hotel Management

29 Mar 2017 by Emily

Thank you Kari, we really appreciate you taking the time to write your great review. We are starting a refurbishment of the pool next month so you should see great improvements in the standard next time you visit :) All guest feedback is discussed and actively used to improve the hotel experience.

5 out of 5

Great experience

Great hotel, lovely staff which are all keen to please. I have already recommended this hotel to colleagues and family .

Posted by , from Auckland on 29 Oct 2016

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Comment from Hotel Management

1 Nov 2016 by Manager

HI Terence Thank you for the kind words David

5 out of 5

Relaxed and peaceful stay

Pros: Quiet and relaxing, elegant but informal - staff made us feel very welcome and the food was excellent.
Location: Close to the village of Havelock for shopping and God coffee and then an easy drive/visit out to the vineyards at Te Awanga.
Wonderful property - elegant but relaxed atmosphere. We only stayed one night but were that impressed that we're already planning our next stay. Staff were friendly and helpful. Our room was very comfortable and inviting - super comfy bed. Overall thought it was value for money and that we were looked after very well.

Posted by , from palmerston North, NZ on 19 Jan 2016

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2 out of 5

Disappointing - Not Five Star Service

Pros: The food was excellent and on the night I was able to eat in the dining room, Chef was most considerate and attentive - I was the only person!
Cons: The service is certainly not Five Star and considering the booking was made in advance there is no excuse for lack of facilities in the suite.
Location: Very pleasant surroundings and many Vine Yards nearby to visit and of course Napier the Art Deco city.
Considering this is classed as a 5 Star Boutique Hotel there are many disappointing aspects. On arrival, New Year's Eve, I was informed the dining room was fully booked no matter that I was a hotel resident. Room Service was agreed, however my meal was initally delivered to the wrong suite and then I had to seek out a member of staff to arrange for desert - as the kitchen was now closed the barman, rather reluctantly had to organise this. There was no table linen, salt and pepper, or water provided - certainly not five star room service! There were no bedside lights (I was informed they were in the container coming from overseas!), but as the room was reserved, in advance, for two nights other arrangements should have been made. There was no space in the beautiful bathroom for putting either ones clothes or 'sponge-bag', or the showergel in the shower. No full length mirror although the bedroom was extremely spacious. The sitting room, with large screen 'state-of-the-arch' TV was comfortable however a complimentary bottle of wine (it is Hawkes Bay) and other soft drinks would have been an idea.

Posted by , from Scotland on 4 Jan 2016

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5 out of 5

Luxury escape in beautiful Hawkes Bay

Pros: The lodge itself is beautifully decorated, the rooms are generous, the gardens are lovely to walk at sunset but best of all was the food - world class
Location: Rural location but only minutes to Havelock North, Hastings or Napier. But you don't need to leave the lodge - everything is here.
A last minute change in our travel plans saw us luck upon Mangapapa Lodge - so glad we did. We didn't need to go anywhere else which after a day of travelling and another one ahead of us was perfect. Everything we needed or wanted was available to us - a real treasure!

Posted by , from Auckland, New Zealand on 12 Dec 2015

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5 out of 5
Pros: The beautiful food
Cons: Only staying two nights
Location: Outstanding
Facilities: Outstanding; Value: Fantastic; Service: Go the extra mile; Cleanliness: Immaculate; Beautiful gardens

Posted by , from New Zealand - Wellington on 7 Jun 2014

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5 out of 5

Posted by , from New Zealand - Bay of Plenty on 3 Apr 2014

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Property Features

Mangapapa Hotel offers its guests a full-service spa, an outdoor pool, and a spa tub. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served, and guests can also enjoy a free manager's reception. WiFi is free in public spaces. A fitness centre, a sauna, and a rooftop terrace are also featured at the luxury Mangapapa Hotel. A shuttle from the airport to the hotel (available 24 hours) is available for a fee. Self parking is free. A complete renovation of Mangapapa Hotel was completed in November 2015. This Colonial Havelock North hotel is smoke free.

  • 12 guestrooms or units
  • 4 buildings
  • Built in 1885
  • Breakfast available (free)
  • Dining venue
  • Bar or lounge
  • Manager's reception (free)
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Dry cleaning
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Bellhop
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Refrigerator


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Free self parking


  • Airport: Napier (NPE-Hawke's Bay) (22.3 km / 13.9 mi)
  • Property shuttles: Airport pick-up
  • Parking: Free self parking

Room Amenities

Mangapapa Hotel offers 12 forms of air-conditioned accommodation with a safe and complimentary bottles of water. Each accommodation is individually decorated. Beds feature premium bedding. LED televisions come with premium digital channels. Fridges and coffee/tea makers are provided. Bathrooms include a shower, a complimentary bathrobe, complimentary slippers and complimentary toiletries. Havelock North's hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

  • In-room dining (limited hours)
  • LED television
  • Digital channels
  • Premium channels
  • Fridge
  • Coffee maker
  • Luxury bedding
  • Shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Unique decor

Food & Drink

Guests are served a free breakfast. The hotel hosts a free manager's reception on selected days.

Mangapapa Restaurant – Overlooking the garden, this restaurant specialises in local cuisine and serves breakfast and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Reservations are required. Open select days.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness centre. The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Free bicycles on site
  • Golfing nearby

Spa Services

Mangapapa Spa has 2 treatment rooms, including rooms for couples. Massages are available on the beach and in the spa. Other services include deep-tissue massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna and a spa tub. The spa is open selected days. Children under 12 years old are not allowed in the spa without adult supervision.

  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Sauna in spa
  • Spa tub in spa
  • Number of treatment rooms 2
  • Reflexology
  • Couples treatment rooms
  • Sports massage
  • Massages on beach
  • Manicures and pedicures
  • Massages


If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Roll-in shower
  • In-room accessibility

Hotel Policies


  • Check-in time ends at 9 PM
  • Check-in time starts at 2 PM
  • Minimum check-in age is 18

Special check-in instructions:

24-hour airport shuttle service is available upon request. Contact the property in advance to make arrangements.


  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.


  • No pets allowed


Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • No rollaway/extra beds available
  • No cots (infant beds) available


Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: NZD50 per room
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mangapapa Hotel Havelock North
  • Mangapapa Hotel
  • Mangapapa Havelock North
  • Mangapapa

You should know

  • Mangapapa Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

National Rating

Qualmark® assigns an official star rating for accommodation in New Zealand. This Hotel property has been rated 5 stars.

Official New Zealand Rating provided by Qualmark®