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4.3 out of 5

"Property was clean, check in was efficient and the room was comfortable. " More

By a verified traveller on Mon 01 Jan 2024

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Hotel Description

At ibis London Heathrow Airport, you'll be 13.9 km (8.7 mi) from Windsor Castle and 12.9 km (8 mi) from Hampton Court Palace. Highlights at this hotel include a restaurant and in-room free WiFi.

The restaurant, Foggs Kitchen and Bar, serves international cuisine and is open for breakfast, lunch, and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Added amenities include free WiFi in public areas, a snack bar/deli, and coffee/tea in a common area. Buffet breakfast is available on weekdays between 6:00 AM and 10:00 AM and on weekends between 6:00 AM and 11:00 AM. There's also self parking, along with the convenience of an airport shuttle.

Attractions within a 15-minute drive of this Heathrow Villages hotel include Royal Botanic Gardens, Kew and Twickenham Stadium.

Twin Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
NZ$107* Per night/room 21 Apr. - 22 Apr.

Family Room, Multiple Beds

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

ibis London Heathrow Airport ratings based on 11 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for ibis London Heathrow Airport

Everyone (9) Family (1)
4 out of 5
Property was clean, check in was efficient and the room was comfortable.

Posted by on 1 Jan. 2024

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Comment from Hotel Management

16 Jan. 2024 by Kinga - Hotel Administrator

Dear Paul,Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our property clean, and that the check-in process was efficient. It's great to know that you also enjoyed a comfortable stay in your room.We appreciate your positive comments, as they serve as motivation for our team to maintain the high standards we strive for. Your satisfaction is our priority, and we are pleased to have met your expectations.We value your input and are always looking for ways to enhance our guest experience.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the future.Sincerely,

5 out of 5
Nice and close to airport Affordable hotel with everything you need for a stop over

Posted by on 29 Nov. 2023

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Comment from Hotel Management

18 Dec. 2023 by Kinga - Hotel Administrator

Dear V,Thank you for giving our hotel a perfect 5 out of 5 rating. We're delighted to hear that you found our hotel nice and close to the airport, and that it provided you with an affordable and comfortable stopover. If there are any specific aspects of your stay that you would like to share or if there's anything we can do to make your next visit even better, please feel free to let us know.We appreciate your feedback and look forward to the opportunity to welcome you again for another excellent stay.Sincerely,

4 out of 5
Nice place to stay if you’ve had long flight

Posted by on 10 Oct. 2023

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Comment from Hotel Management

30 Oct. 2023 by Kinga - Hotel Administrator

Dear Serhan,Thank you for sharing your rating and feedback. We're pleased to hear that you found our hotel to be a nice place to stay after a long flight.If you have any specific comments or suggestions to make your future stays even better, please feel free to share them. We value your input and are dedicated to providing a comfortable experience for our guests.We look forward to the opportunity to welcome you back in the future.Sincerely,

4 out of 5
Facilities & room cleanliness were adequate for overnight stay before flying.

Posted by on 2 Aug. 2023

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Comment from Hotel Management

3 Aug. 2023 by Carla

Dear Sharon,Thank you for taking the time to post your review about your stay in our hotel . I am pleased that overall we met with your expectationsThank you again for sharing your experience. We hope to see you again in future should your travel brings you back to London.Kind regards,Carla FernandesAssistant Front of House Manager

4 out of 5
Toilets are too low for older guests

Posted by on 29 Jun. 2023

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Comment from Hotel Management

29 Jun. 2023 by Saide

Dear Sharon,Thank you for taking the time to tell us about your experience at the Ibis London Heathrow. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.In our hotel we provide regular rooms and slightly more accessible rooms for older guest, or guest with imparities which perhaps would fit better for future stays.It is my hope we can welcome you again in the future.SaideTeam Leader

4 out of 5
Everything good except wifi. The ‘free’ service provided requires lower security settings

Posted by on 1 Jun. 2023

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Comment from Hotel Management

6 Jun. 2023 by Mechran

Dear Anita,Many thanks for writing such a lovely 4* review about your recent stay in our hotel. We really appreciate it.I am very happy to see that you had an overall good stay with us that our hotel met your expectations and that our staff made you feel welcome.Thank you again for sharing your experience, we hope to see you again in the future should your travel brings you back to London.Kind regards,Mechran AltafFront of House Team Leader

5 out of 5
Close to the airport Quiet and restaurant available

Posted by , from Port Hacking on 2 Aug. 2022

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5 out of 5

Posted by on 14 Jul. 2022

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4 out of 5
Always good value. Thanks Ibis Hotels. Until next time.

Posted by on 6 Jul. 2022

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3 out of 5
Basic of course as the Ibis always are. Clean everything you need. Only complaint was it wanted to book the room for another 2 nights was told to book on line and was double the price I paid before the sign out the front sai 159£ a night for no fridge, no microwave. I service wouldn’t even call a taxi for us. No info for travellers on buses etc not really happy had to find another hotel thanks for wotif

Posted by on 2 Jul. 2022

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About the ibis London Heathrow Airport

Location 112 Bath Road, Hayes, England UB3 5AL

Property Features

There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. An airport shuttle at scheduled times is available for a fee. A terrace, tour/ticket assistance, and a vending machine are also featured at the business-friendly ibis London Heathrow Airport. For a fee, parking is available. This Hayes hotel is smoke free.

  • 1 building
  • 356 guestrooms or units
  • 6 levels
  • Built in 1985
  • Deli
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Terrace
  • Garden
  • Computer for guest use
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Heathrow Terminals 2 & 3 Station (3.2 km / 2 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Ibis London Heathrow Airport offers 356 accommodations with coffee/tea makers and hair dryers. Televisions come with cable channels. Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

  • Television
  • Cable channels
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Telephone
  • Iron and ironing board available
  • Desk
  • Sound-insulated rooms
  • Climate control (heating)
  • Portable fan
  • Ensuite bathroom
  • Connecting rooms available
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM to 10:00 AM and on weekends from 6:00 AM to 11:00 AM.

Foggs Kitchen and Bar - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open 24 hours.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets: GBP 10 per pet, per night
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property uses a grey water recycling system.

Contactless check-in and contactless check-out are available.

  • No rollaway/extra beds available
  • Children stay free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • Grey water recycling system
  • LGBTQIA friendly
  • Children stay free - maximum age 12
  • Credit card pre-authorisation
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property does not follow a brand or regulatory agency's sanitisation guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Humane animal treatment
  • Sustainability/community reinvestment (10% revenue or more)
  • Guest education on local ecosystems and culture
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Water dispenser use by guests actively encouraged

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately GBP 13.50 for adults and GBP 9 for children
  • Airport shuttle fee: GBP 6.8 per person (one-way)
  • Airport shuttle fee per child: GBP 0.00 (up to 12 years old)
  • Self parking fee: GBP 12 per day
  • Pet fee: GBP 10 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: GBP 30 (subject to availability)
  • Late check-out fee: GBP 30 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Heathrow Airport ibis
  • ibis Heathrow Airport
  • ibis London Heathrow Airport
  • ibis London Hotel Heathrow Airport
  • ibis London Heathrow Airport Hotel
  • Ibis Hotel Hayes
  • Ibis London Heathrow Airport Hayes, UK - Greater London
  • Ibis London Heathrow Airport Hotel Hayes
  • Ibis London Heathrow Hayes
  • ibis London Heathrow Airport Hotel
  • ibis London Heathrow Airport Hayes
  • ibis London Heathrow Airport Hotel Hayes

You should know

  • Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Photos appearing in the property description reflect the brand standard and are for illustrative purposes only.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.