2/10 Terrible
Vy
Travelled with family
24 Oct 2023
I stayed with my family for 5 nights. The first night, there was a really heavy rain which caused a huge issue to the elevator. It took half day for the elevator to be fixed. My room was at level 15. I had to climb 15 floors up and down to purchase water and lunch for family. I understand this was nobody's fault but accident, so I have no complaint about the issue. The second night, my husband was showering in our room, and the water stopped running. My husband had to go downstair to talk to receptionist. The receptionist apologized to my husband, explained that heavy rain caused issue to the pumping system, and asked him to shower in the bathroom of the hotel's gym. I am quite speechless with this hotel at this point.
On our check out day, they told us they could not find a small towel in our room. Therefore, they had to charge us for the small towel and a broken hanger. If there is a department that handles complaint for hotels in Vietnam, I for sure will file a complaint. For all the hassles that we experienced, we got no compensation. On the other hand, we had to pay for the broken hanger and the towel which they could not find. Since we were rushing to the airport, we had no time to talk to the manager. We just paid and left. With the way you guys are doing business, good luck to you and your future clients!
Vy
Stayed 3 nights in Oct 2023