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4.3 out of 5

"good service from house keeping and concierge. Stayed for 4 nights. Great location as well " More

By a verified traveller on Mon 06 Jan 2020

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Hotel Description

Sheraton Hong Kong Hotel & Towers puts you in the heart of Kowloon, connected to a shopping center and within a 20-minute stroll of Hong Kong Museum of Art and Victoria Harbour. Highlights at this hotel include 6 restaurants, 2 bars/lounges, and an outdoor swimming pool.

The restaurant, Celestial Court, is open for lunch and dinner. Sky Lounge is the hotel's own bar. Enjoy the gym, spa tub, sauna, and pool loungers. Added amenities include free WiFi in public areas, a coffee shop/cafe, and laundry facilities. Buffet breakfast is available on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and 11 AM. There's also the convenience of valet parking.

With a stay at this Tsim Sha Tsui hotel, you'll be 2.6 km (1.6 mi) from Lan Kwai Fong and 2.7 km (1.7 mi) from Hong Kong Convention and Exhibition Centre.

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max
NZ$331* Per night/room 31 Mar. - 1 Apr.

Room, 2 Single Beds, Harbour View

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Club Suite, 1 Bedroom, Harbour View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Single Beds, City View

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Room, 1 King Bed, Harbour View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 3 Max

Sheraton Hong Kong Hotel & Towers ratings based on 7 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Sheraton Hong Kong Hotel & Towers

Everyone (6)
2 out of 5

Posted by on 17 Nov. 2022

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5 out of 5
good service from house keeping and concierge. Stayed for 4 nights. Great location as well

Posted by on 6 Jan. 2020

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Comment from Hotel Management

29 Jan. 2020 by Sheraton Hong Kong Hotel & Towers

Dear guest Thank you so much for your wonderful comments. We are glad to know that you have made the most of our convenient location and found our associates friendly. We will definitely share your kind words with our team. Looking forward to your next stay with us. With warmest regards, Sheraton Hong Kong Hotel & Towers

4 out of 5

Posted by on 26 Sep. 2019

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5 out of 5
We enjoyed our time there. Everyone was very helpful.

Posted by on 8 Jun. 2019

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5 out of 5
Lovely hotel and service Location perfect for ferry and shopping Restaurants good

Posted by on 28 Dec. 2018

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5 out of 5
Very comfortable stay with friendly staff and excellent service-hotel central and close to everything we required.

Posted by , from Bendigo Vic AU on 21 Oct. 2018

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4 out of 5
This is always the best place to stay. What I would stay be careful with the cost. What they don't tell you that the cost you see advertised on the site to add another 10% onto the room rate.

Posted by on 19 Oct. 2018

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About the Sheraton Hong Kong Hotel & Towers

Location 20 Nathan Road, Kowloon,

Property Features

As a guest of Sheraton Hong Kong Hotel & Towers, you'll find an outdoor pool, a spa tub, a sauna, and a fitness center. There are 6 restaurants on site, along with a coffee shop/café. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi. Business amenities include a business center, a meeting room, and limo/town car service. Event space at this hotel measures 15043 square feet (1398 square meters) and includes conference space. A terrace, tour/ticket assistance, and multilingual staff are also featured at Sheraton Hong Kong Hotel & Towers. Limited parking is available for a fee and is offered on a first-come, first-served basis. This Kowloon hotel is smoke free.

  • 782 guestrooms or units
  • 18 levels
  • 6 dining venues
  • 2 bars or lounges
  • 15043 sq ft of conference space
  • 1398 sq m of conference space
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Coffee shop

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator
  • Microwave (on request)

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Hong Kong East Tsim Sha Tsui Station (0.2 km / 0.1 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Sheraton Hong Kong Hotel & Towers offers 782 air-conditioned accommodations with safes and complimentary newspapers. Beds feature premium bedding. A pillow menu is available. 40-inch flat-screen televisions come with premium cable channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desk chairs and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include microwaves.

  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave available
  • Coffee maker
  • Luxury bedding
  • Pillow options
  • Shower and tub combination
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet
  • Desk chair

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11 AM.

Celestial Court - This restaurant serves lunch and dinner. Reservations are required.

Unkai - This restaurant serves lunch and dinner. Reservations are required. Open daily.

Oyster & Wine Bar - This seafood restaurant overlooks the ocean. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

The Café - This restaurant serves breakfast, lunch, and dinner. Reservations are required. Open daily.

Sky Lounge - Onsite bar. Happy hour is offered. Open daily.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 1 year old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for HKD 300.0 per day.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, Eurocard, cash, mobile payments, and Alipay. For guests' safety, the property includes a smoke detector and a deadbolt lock in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Children stay free
  • Cash or credit card deposit required
  • UnionPay
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • LGBTQIA friendly
  • Children stay free - maximum age 1
  • Mobile payments
  • Alipay
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitisation practices of any association
  • Masks are compulsory at the property
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: HKD 1000.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately HKD 275.00 for adults and HKD 138.00 for children
  • Valet parking fee: HKD 1920 per day
  • Rollaway bed fee: HKD 300.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sheraton Hong Kong Hotel & Towers
  • Sheraton Hong Kong Towers
  • Sheraton Hotel Hong Kong Towers
  • Sheraton Hong Kong Hotel Towers Kowloon
  • Sheraton Hong Kong Hotel Towers
  • Sheraton Hong Kong Towers Kowloon
  • Sheraton Hong Kong & Towers
  • Sheraton Hong Kong Hotel & Towers Hotel
  • Sheraton Hong Kong Hotel & Towers Kowloon
  • Sheraton Hong Kong Hotel & Towers Hotel Kowloon

You should know

  • Children 1 year old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.