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3.8 out of 5

"We had to wait 3 hours to be checked into our rooms. The reservations team had mixed the room allocation despite acknowledging our requirement in the ... " More

By a verified traveller on Mon 01 Jan 2024

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Hotel Description

A family-friendly stay in Pacific Harbour awaits you at The Pearl South Pacific Resort. You'll be 1.8 km (1.1 mi) from The Pearl Championship Golf & Country Club and 3.4 km (2.1 mi) from Aqua-Trek Shark Encounter. Highlights at this beachfront hotel include 2 outdoor swimming pools, 2 bars/lounges, and a full-service spa.

A pampering day can include hot stone massages and beachside massages along with body wraps, body scrubs, and mani/pedis. The buffet restaurant, Riviera, serves international cuisine and is open for breakfast and dinner. Pacific Bar & Grill is the hotel's own bar, serving drinks along with light fare. Spend the day at the private beach where you'll find free cabanas, and enjoy the onsite golf course and marina. Other amenities include a gym, a steam room, and WiFi in public areas. Buffet breakfast is available daily between 7 AM and 10 AM. There's also free valet parking, along with the convenience of an airport shuttle.

With a stay at this 4-star Pacific Harbour hotel, you'll be 27.3 km (16.9 mi) from Zip Fiji and 32.2 km (20 mi) from Rivers Fiji.

Premium Garden View

Bed Count 1 King Bed Maximum Occupancy 2 Max
NZ$300* Per night/room 4 Apr. - 5 Apr.

Superior Garden View Twin Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Superior Ocean View Twin Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Garden View Penthouse Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Marina View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Adults Only Ocean Front Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

The Pearl South Pacific Resort ratings based on 74 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for The Pearl South Pacific Resort

Everyone (56) Couples (9) Family (6)
4 out of 5
We had to wait 3 hours to be checked into our rooms. The reservations team had mixed the room allocation despite acknowledging our requirement in the booking prior.

Posted by on 1 Jan. 2024

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Comment from Hotel Management

10 Jan. 2024 by Guest Service Manager

We sincerely apologize for the extended wait during check-in and the inconvenience caused by the room allocation mix-up. This is not reflective of our usual standards, and we appreciate your patience. We will address this issue with our reservations team to ensure a smoother experience in the future.

3 out of 5
Everything was hit and miss - some staff exceptional - others appalling. Some food good (not great), some food terrible. Some staff went out of there way… some didn’t care at all. We had a nice time because of the nice staff and the good people we met throughout our stay. The resort is fairly isolated. I couldn’t go for a walk on my own - it just didn’t seem safe. If you ask how much for a taxi to Suva - they say $70 - and then we ask out in the road - $20. It wasn’t a pleasant feeling to feel like you were getting ripped off!

Posted by on 5 Aug. 2023

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Comment from Hotel Management

17 Aug. 2023 by Guest Service Manager

Bula Vinaka Jan, we appreciate your review and we are sorry to hear that most of your expectations were not met during your stay. The resort is located in a safe area and it is usually quiet as there are older residents in the area. Standard of service and quality have been addressed to the relevant departments for improvement, We thank you for staying with us and we hope we can improve your experience with us, should your travels bring you back to Fiji.

5 out of 5

Posted by on 4 Jul. 2023

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Comment from Hotel Management

24 Jul. 2023 by GS

Thank you for your kind review.

3 out of 5
The property is run down in some parts. Clearly covid has affected management's ability to keep up the maintenance. The staff more than make up for it. Nothing nice than seeing a staff member get coconuts down from a tree and open them up for us. Chasing a covid test result from the resort while at the airport was stressful. Also, getting a refund that was agreed to by the resort and Wotif prior to arriving has been a challenge. I'm still chasing the refund which is disappointing.

Posted by on 27 Jan. 2022

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Comment from Hotel Management

30 Jan. 2022 by Guest Services Manager

Bula Gerry, Thank you for reviewing your stay. We appreciate your feedback and we apologize for all the shortfalls encountered. Please contact your booking agent directly on request for your refund.

5 out of 5
We really enjoyed our stay at The Pearl Resort. The staff were very friendly and went beyond the call to make sure we had a great time. The free morning buffet breakfast was superb. We will be back!

Posted by on 18 Jan. 2020

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Comment from Hotel Management

22 Jan. 2020 by Guest Relations Manager

Bula, Thank you for your review and we are glad you had enjoyed your recent stay with us, We hope to welcome you back soon.

3 out of 5

Posted by on 23 Dec. 2019

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Comment from Hotel Management

27 Dec. 2019 by Guest Relations Manager

Thank you for your review

5 out of 5
The Pearl Resort was very relaxing, it had everything I needed to explore the islands for the days I was there, from snorkelling to JetSkiing to day tours to waterfalls with rope swings it definitely did not disappoint. The staff were very attentive and friendly. The resort was outstanding and the food was great. Can’t wait to come back.

Posted by on 27 Nov. 2019

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Comment from Hotel Management

3 Dec. 2019 by Guest Relations Manager

Bula, Thank you for your review. We sincerely appreciate your kind comments and so glad you had enjoyed your stay and the activities on offer. We look forward to welcoming you back soon.

1 out of 5
We stayed at the perl a few weks ago and were less than impressed, the photos looked nothing like what we were presented with. We stayed in a family room (2 adults 1 child) the room was extremely run down. The aircon machine is on the deck and it very noisy. Our first night we were freezing as there is only a sheet (no blankets on bed) we woke up to all the floors in the room wet. I called reception to ask for an extra blanket and an extra towel as we only had two and to let them know the floors were wet. We were never given an extra towel or blanket and nothing more was communicated to us about the floor situation. Our second night i had no sleep and the bed is so uncomfortable and again we were freezing! I then decided we would check out and go to a better resort. When checking out a manager came to talk to us and said what can we do to make it better? It was too late by this point and was taken back when they said we can upgrade you but there is only one bed, dont know where my son would sleep?? Im frustrated that these 2 days of our holiday were ruined and no offer of a refund for the two other nights we were meant to stay there! 100% do not reccomend!

Posted by on 7 Nov. 2019

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Comment from Hotel Management

12 Nov. 2019 by Guest Relations Manager

Bula, Thank you for your review. Our sincere apologies for all the shortfalls encountered during your stay. We are working closely with the team to improve on our services.

1 out of 5
We didnt stay. This property is tired and run down and doesnt look anything like the photos. We didnt even feel safe there. One tiny pool jam packed with locals. We waited ages to check in in the heat. It was so busy we couldnt even get a chair. We would like our money refunded. We feel totally ripped off. We couldnt book alternative accomodation fast enough and get out of there. We will never go back!

Posted by on 12 Aug. 2019

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5 out of 5
The staff was very welcoming. The location is beautiful, but quite far from Nadi’s airport.

Posted by on 13 Jun. 2019

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Comment from Hotel Management

4 Jul. 2019 by Guest Relations Manager

Thank you for choosing The Pearl Resort and for your review.

About the The Pearl South Pacific Resort

Location Queens Road, Pacific Harbour,

Property Features

Simply walk outside to feel the sun on your face at the sand beach. Summer fun is a breeze at The Pearl South Pacific Resort, where you can play a round of golf at the golf course, cool off in one of the 2 outdoor swimming pools, and enjoy a treatment at the full-service spa. There's a restaurant on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar, and a poolside bar. WiFi is available in public spaces for a fee. This beach hotel also offers a children's pool, a steam room, and a fitness center. Free self parking and valet parking are available. This 4-star Pacific Harbour hotel is smoke free.

  • 210 guestrooms or units
  • 3 levels
  • 2 buildings
  • 2 bars or lounges
  • Meeting rooms
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Convenience store
  • Garden
  • Outdoor picnic space
  • Gift shop
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar on the beach
  • Bar by the pool
  • Dining venue
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • On private beach
  • Number of outdoor pools - 2
  • Supervised childcare/activities (free)
  • Grocery/convenience store
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Refrigerator

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Free self parking , Free valet parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

The Pearl South Pacific Resort offers 210 accommodations with safes and coffee/tea makers. Rooms open to furnished balconies or patios. LCD televisions come with satellite channels. Bathrooms include showers, designer toiletries, complimentary toiletries, and hair dryers. This Pacific Harbour hotel provides wireless Internet access for a surcharge. Housekeeping is offered on request and irons/ironing boards can be requested.

  • Private balcony or patio (furnished)
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Refrigerator
  • Coffee maker
  • Shower
  • Housekeeping (on request)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board available
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 10 AM.

Riviera - Overlooking the ocean, this buffet restaurant specializes in international cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.

Pacific Bar & Grill - Overlooking the golf course, this bar serves light fare only. Guests can enjoy drinks at the bar. Open select days.

The Pool Bar - This poolside brasserie specializes in pizza and serves lunch and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 8
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Massages
  • Minimum age to access spa is 17
  • Hot stone massage
  • Steam room in spa

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 3:00 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.

Pet Policy

  • Pets and service animals are not allowed at The Pearl South Pacific Resort

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, debit cards, and cash. Cashless payment methods are available for all transactions.

  • Children stay free
  • Service animals not allowed
  • Number of children who can stay for free – 2
  • Debit cards
  • Staffed front desk
  • Children stay free - maximum age 12
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available through room service
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Property follows sanitisation practices of Ecolab (3rd party expert - Global)
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Property does not offer on-site COVID-19 testing

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: FJD 100.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately FJD 42 per person
  • Fee for in-room wireless internet: FJD 25 per day (rates may vary)
  • Fee for wireless internet in public areas: FJD 25 per day (rates may vary)
  • Airport shuttle fee: FJD 200 per vehicle (one way)
  • A late check-out fee will be charged
  • Credit card charges are subject to a surcharge of 3.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Pearl South Pacific
  • Pearl South Pacific Resort
  • Pearl South Pacific Resort Pacific Harbour
  • Pearl South Pacific Pacific Harbour

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.