"Excellent location. Beautiful room. Food was great. Excellent staff especially Rowena. " More
The fine-dining restaurant, Black Swan, is open for breakfast and dinner. Enjoy the marina and pool loungers. Additionally, you'll find free WiFi in public areas and a snack bar/deli. Each morning free cooked-to-order breakfast is offered between 8:00 AM and 10 AM. There's also free self parking, along with the convenience of an airport shuttle.
Places within a 30-minute walk of this 5-star Kawaha Point lodge include Rainbow Springs Kiwi Wildlife Park and Mitai Maori Village.
6 Nov. 2023 by Rowena
Dear Mark,It was such a pleasure having you and your wife here with us! We are glad that you enjoyed your stay and our service. Thank you for your kind words and really looking forward to have you back here again someday.
20 Oct. 2023 by Rowena
Hello Meredith!Thank you for choosing to stay with us. We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear. We’d love to welcome you back soon, so don’t be a stranger. Thanks again!Regards,RowenaLodge Manager
20 Oct. 2023 by Rowena
Hello Saman!Receiving a perfect rating from valued guests like you is such a compliment. We are excited to serve you again!Regards,RowenaLodge Manager
7 Aug. 2019 by Guest Relations.
Hi There. Thanks for staying here with us at the Black Swan. We really appreciate your feedback We love your comment about the Decor it gives our guests that extra luxury feel we think. We will be sure pass on your regards to our staff. Thanks again. Black Swan Hotel
Black Swan Lakeside Boutique Hotel offers its guests 2 spa tubs and an outdoor pool. There's a restaurant on site, as well as a snack bar/deli. Free breakfast is available daily. Public spaces have free WiFi. Event space at this lodge measures 215 square feet (20 square meters) and includes conference space. A library, a terrace, and tour/ticket assistance are also featured at the luxury Black Swan Lakeside Boutique Hotel. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available. Smoking is allowed in designated areas at this Colonial Rotorua lodge.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Black Swan Lakeside Boutique Hotel offers 9 accommodations with fireplaces and DVD players. Each accommodation is individually furnished and decorated. Select Comfort beds feature Egyptian cotton sheets, down comforters, and premium bedding. 32-inch LCD televisions come with digital channels. Espresso makers and free minibar items are provided. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include safes and complimentary bottled water. Housekeeping is offered daily and hypo-allergenic bedding can be requested.
Guests are served free cooked-to-order breakfast daily from 8:00 AM to 10 AM.
Black Swan - Overlooking the ocean, this fine-dining restaurant serves breakfast and dinner. Reservations are required.
Room service (during limited hours) is available.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. The front desk is open daily from 7:00 AM - 8:00 PM. If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.
Black Swan Lakeside Boutique Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. The front desk at this property is open daily from 7:00 AM - 8:00 PM.
Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, JCB International, and Union Pay. Cash is not accepted. This property uses eco-friendly cleaning products. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, window guards, and outdoor lighting in each accommodation.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Qualmark® assigns an official star rating for accommodations in New Zealand. This Boutique & Lodge property is rated 5 stars.
Official New Zealand Rating provided by Qualmark®