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5.0 out of 5

"Excellent location. Beautiful room. Food was great. Excellent staff especially Rowena. " More

By a verified traveller on Wed 01 Nov 2023

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Hotel Description

A luxury stay in Rotorua awaits you at Black Swan Lakeside Boutique Hotel. You'll be 2.2 km (1.4 mi) from Skyline Rotorua and 2.4 km (1.5 mi) from Volcanic Hills Winery. Highlights at this beach lodge include 2 spa tubs, a restaurant, and an outdoor swimming pool.

The fine-dining restaurant, Black Swan, is open for breakfast and dinner. Enjoy the marina and pool loungers. Additionally, you'll find free WiFi in public areas and a snack bar/deli. Each morning free cooked-to-order breakfast is offered between 8:00 AM and 10 AM. There's also free self parking, along with the convenience of an airport shuttle.

Places within a 30-minute walk of this 5-star Kawaha Point lodge include Rainbow Springs Kiwi Wildlife Park and Mitai Maori Village.

Swan King

Bed Count 1 King Bed Maximum Occupancy 2 Max
NZ$581* Per night/room 13 Apr. - 14 Apr.

Lake Front

Bed Count 1 King Bed Maximum Occupancy 2 Max

Swan Family

Bed Count 1 King Bed Maximum Occupancy 4 Max

Garden View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Black Swan Lakeside Boutique Hotel ratings based on 9 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Black Swan Lakeside Boutique Hotel

Everyone (2) Couples (7)
5 out of 5
Excellent location. Beautiful room. Food was great. Excellent staff especially Rowena.

Posted by on 1 Nov. 2023

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Comment from Hotel Management

6 Nov. 2023 by Rowena

Dear Mark,It was such a pleasure having you and your wife here with us! We are glad that you enjoyed your stay and our service. Thank you for your kind words and really looking forward to have you back here again someday.

5 out of 5
Gorgeous property & accomodation. Situated right on the lake it is just so quiet & peaceful. The staff are lovely & very accommodating. Would definitely stay there again.

Posted by on 17 Aug. 2023

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Comment from Hotel Management

20 Oct. 2023 by Rowena

Hello Meredith!Thank you for choosing to stay with us. We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear. We’d love to welcome you back soon, so don’t be a stranger. Thanks again!Regards,RowenaLodge Manager

5 out of 5

Posted by on 16 Jul. 2023

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Comment from Hotel Management

20 Oct. 2023 by Rowena

Hello Saman!Receiving a perfect rating from valued guests like you is such a compliment. We are excited to serve you again!Regards,RowenaLodge Manager

5 out of 5
Really cool decor. Staff in restaurant for dinner were excellent.

Posted by on 2 Aug. 2019

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Comment from Hotel Management

7 Aug. 2019 by Guest Relations.

Hi There. Thanks for staying here with us at the Black Swan. We really appreciate your feedback We love your comment about the Decor it gives our guests that extra luxury feel we think. We will be sure pass on your regards to our staff. Thanks again. Black Swan Hotel

5 out of 5

Beautiful lodge on the lake front

Pros: Very friendly staff, nothing was too much trouble. Location is beautiful, with lovely gardens and views across the lake.
Spontaneous trip to Rotorua led us to this hotel for one night. It was a great find and I will definitely be returning as we wish we could have stayed longer. Would be even more gorgeous when the roses are out.

Posted by , from Auckland on 6 Sep. 2015

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5 out of 5
Pros: Setting beside lake & excellent service from Gretchen, Manager
Cons: Our stay wasn't long enough, only 3 days
Location: Perfect, Away from it all, Outstanding
Facilities: Top of the line, Outstanding; Value: Fantastic; Service: Go the extra mile, Outstanding; Cleanliness: Immaculate, Pristine, Beautiful; Superb service, nothing too much trouble

Posted by , from New Zealand - Wellington on 23 Apr. 2014

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5 out of 5
Pros: From arrival to departure was fabulous, the best.
Cons: Not able to stay much longer!!
Location: Perfect
Facilities: Top of the line, Outstanding; Value: Great deal, Fantastic; Service: Flawless, Remarkable, Outstanding; Cleanliness: Gleaming, Pristine, Beautiful; The whole package was fabulous and the service was second to none.

Posted by , from New Zealand - Auckland on 19 Jul. 2012

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5 out of 5
Pros: Awesome service great location and private
Cons: Leaving this great place
Location: Perfect, Inspiring, Outstanding, Lake edge
Facilities: Brand new, Top of the line, Outstanding; Value: Fantastic, Amazing; Service: Go the extra mile, Outstanding, Phenomenal; Cleanliness: Immaculate, Beautiful; Awesome great fantastic personal service

Posted by , from New Zealand - Bay of Plenty on 9 Jul. 2012

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5 out of 5
Pros: The Austrian host was delightful. The place was beautifully appointed
Cons: Not one single comfy sofa to snuggle up on, in our room or in the lounges
Location: Tranquil, Good views
Facilities: Brand new, Top of the line, Home away from home; Value: Acceptable price; Service: Go the extra mile, Outstanding; Cleanliness: Spotless, Immaculate;

Posted by , from New Zealand - Auckland on 18 Apr. 2012

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About the Black Swan Lakeside Boutique Hotel

Location 171 Kawaha Point Road, Rotorua, 3010

Property Features

Black Swan Lakeside Boutique Hotel offers its guests 2 spa tubs and an outdoor pool. There's a restaurant on site, as well as a snack bar/deli. Free breakfast is available daily. Public spaces have free WiFi. Event space at this lodge measures 215 square feet (20 square meters) and includes conference space. A library, a terrace, and tour/ticket assistance are also featured at the luxury Black Swan Lakeside Boutique Hotel. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available. Smoking is allowed in designated areas at this Colonial Rotorua lodge.

  • 1 building
  • 9 guestrooms or units
  • 2 levels
  • 215 sq ft of conference space
  • 20 sq m of conference space
  • Cooked-to-order breakfast (free)
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference space
  • Front desk (limited hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Outdoor picnic space
  • Fireplace in lobby
  • Bellhop
  • Smoking in designated areas
  • Water dispenser
  • Dining venue

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Black Swan Lakeside Boutique Hotel offers 9 accommodations with fireplaces and DVD players. Each accommodation is individually furnished and decorated. Select Comfort beds feature Egyptian cotton sheets, down comforters, and premium bedding. 32-inch LCD televisions come with digital channels. Espresso makers and free minibar items are provided. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include safes and complimentary bottled water. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Fireplace
  • Select Comfort beds
  • Deep soaking tub
  • Stocked minibar (free)
  • In-room dining (limited hours)
  • LCD television
  • Digital channels
  • DVD player
  • Espresso maker
  • Coffee maker
  • Egyptian cotton linens
  • Hypo-allergenic bedding
  • Down blanket
  • Separate shower and tub
  • Rainfall showerhead
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet
  • Toothbrush and toothpaste available
  • Desk chair
  • Travel crib

Food & Drink

Guests are served free cooked-to-order breakfast daily from 8:00 AM to 10 AM.

Black Swan - Overlooking the ocean, this fine-dining restaurant serves breakfast and dinner. Reservations are required.

Room service (during limited hours) is available.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 9:30 PM

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. The front desk is open daily from 7:00 AM - 8:00 PM. If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Black Swan Lakeside Boutique Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. The front desk at this property is open daily from 7:00 AM - 8:00 PM.
Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 80 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, JCB International, and Union Pay. Cash is not accepted. This property uses eco-friendly cleaning products. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, window guards, and outdoor lighting in each accommodation.

  • No cots (infant beds) available
  • No lifts
  • Noise-free rooms not guaranteed
  • Front desk opens daily at 7:00 AM
  • Front desk closes daily at 8:00 PM
  • UnionPay
  • Car recommended
  • Debit cards not accepted
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Security system
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Property confirms they are implementing enhanced cleaning measures
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property is not currently implementing any guest safety measures
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Comprehensive recycling policy
  • Water dispenser use by guests actively encouraged

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: NZD 100 per vehicle (one-way)
  • Rollaway bed fee: NZD 80 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Black Swan Boutique
  • Black Swan Lakeside Boutique
  • Black Swan Lakeside Boutique Rotorua
  • Black Swan Lakeside Lodge Boutique Hotel
  • Black Swan Lakeside Lodge Boutique Hotel Rotorua
  • Black Swan Lakeside Boutique Hotel Rotorua
  • Black Swan Lakeside Boutique Hotel
  • Black Swan Lakeside Rotorua
  • Black Swan Lakeside Boutique Hotel Lodge
  • Black Swan Lakeside Boutique Hotel Rotorua
  • Black Swan Lakeside Boutique Hotel Lodge Rotorua

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Awards & Affiliations

  • Qualmark

National Rating

Qualmark® assigns an official star rating for accommodations in New Zealand. This Boutique & Lodge property is rated 5 stars.

Official New Zealand Rating provided by Qualmark®

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.