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3.9 out of 5

"Comfy beds, nice and cool AC as it was a hot day out. Bathroom amenities were great, shampoos soaps etc supplied with plenty towels. Desk staff were f ... " More

By a verified traveller on Wed 17 Jan 2024

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Hotel Description

A luxury stay in the heart of Rotorua awaits you at Novotel Rotorua Lakeside. Within steps you'll find Matariki Hangi & Maori Cultural Performance and Eat Street. Highlights at this eco-certified hotel include 6 spa tubs, a restaurant, and an indoor swimming pool.

The restaurant, Atlas, serves international cuisine and is open for breakfast, lunch, and dinner. Clarkes Bar is the hotel's own bar, serving drinks along with light fare. Enjoy the gym and kids' swimming pool as well as access to bike rentals. 3444 square feet (320 square meters) of event facilities include 10 meeting rooms and a conference center, and other business amenities include a business center. Added amenities include free WiFi in public areas and laundry facilities. Each morning full breakfast is served between 6 AM and 10:30 AM. There's also the convenience of self parking.

Near this 4.5-star Rotorua hotel, you'll find Skyline Rotorua.

Twin Room, 2 Queen Beds, City View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
NZ$191* Per night/room 8 Apr. - 9 Apr.

Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Suite, 1 King Bed, Lake View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Lake View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Twin Room, 2 Queen Beds, Lake View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Novotel Rotorua Lakeside ratings based on 173 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Novotel Rotorua Lakeside

Everyone (82) Couples (27) Family (45)
4 out of 5

Posted by on 15 Mar. 2024

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4 out of 5
Comfy beds, nice and cool AC as it was a hot day out. Bathroom amenities were great, shampoos soaps etc supplied with plenty towels. Desk staff were friendly & helpful.

Posted by on 17 Jan. 2024

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4 out of 5

Posted by on 8 Jan. 2024

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1 out of 5
Horrible and bad service, we booked for 1 night online-paid and booked 1 extra night when we check-in, swiped our money card and payment approved. When we want to checkout the staff wanted to charge us again for 1 extra night and he said the money was cancelled but we show him the online banking statement stated that the money already approved and not cancelled. We just wasting our time there in front desk for few minutes just for him to print out all the receipts and keep telling us that no payment have been made. And at the end finally he said he find the payment but still don't know where the payment go to? What kind of service is this? We booked for 4 people, 2 adults and 2 kids and all we got in the room only 2 towels so we asked for 2 extra towels but never get it until checkout. The sink taps falling apart and the toilet flush constantly making noises eventho we didn't use the toilet. Very bad experience. Our cousin family too had the same experience they have to wait for hours to check-in. NO more for NO votel.

Posted by on 5 Jan. 2024

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3 out of 5
Average hotel, the property is tired and needs a refurb - the pool definitely needs a deep clean. Otherwise, great service from the very helpful staff, good facilities and awesome location.

Posted by on 3 Jan. 2024

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5 out of 5
Overall awesome stay, beautiful place. Facilities are nice but could do with a deep clean (pool area). Highly Reccommend the food there.. Staff are amazing. There was a young guy on the till on Saturday night who definately needs a pay raise

Posted by on 1 Jan. 2024

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3 out of 5
Good location, property was ok.

Posted by on 17 Dec. 2023

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4 out of 5
Novotel never disappoints. Gutted that the council is now charging for parking, not Novotel charging - but the council! Plenty of parking on the outside though.

Posted by on 16 Dec. 2023

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3 out of 5
The food at the buffet was terrible.

Posted by on 12 Dec. 2023

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2 out of 5

Posted by on 4 Dec. 2023

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About the Novotel Rotorua Lakeside

Location 9-11 Tutanekai St, Rotorua, 3201

Property Features

As a guest of Novotel Rotorua Lakeside, you'll find 6 spa tubs, an indoor pool, a fitness center, and a children's pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a business center and 10 meeting rooms. Event space at this hotel measures 3444 square feet (320 square meters) and includes a conference center. A terrace, tour/ticket assistance, and multilingual staff are also featured at the luxury Novotel Rotorua Lakeside. Limited parking is available for a fee and is offered on a first-come, first-served basis. Smoking is allowed in designated areas at this 4.5-star Rotorua hotel.

  • 199 guestrooms or units
  • 5 levels
  • 3444 sq ft of conference space
  • 320 sq m of conference space
  • Built in 1996
  • Charging station for electric cars
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wireless internet access

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces) , Free parking nearby

Transport

  • Parking: Self parking available for a surcharge

Room Amenities

Novotel Rotorua Lakeside offers 199 accommodations with minibars and laptop-compatible safes. A pillow menu is available. LED televisions come with digital channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, bathrobes, complimentary toiletries, and hair dryers. In-room wireless Internet access (speed: 50+ Mbps) is available for a surcharge. Business-friendly amenities include desks and phones. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

  • Minibar
  • In-room dining (24 hours)
  • LED television
  • Digital channels
  • Refrigerator
  • Coffee maker
  • Hypo-allergenic bedding
  • Pillow options
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6 AM to 10:30 AM.

Atlas - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Clarkes Bar - This bar serves light fare only. Guests can enjoy alfresco dining (weather permitting). Open daily.

Late night fare is available from 24-hour room service.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 15 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property uses geothermal energy. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • No rollaway/extra beds available
  • Children stay free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay for free – 2
  • Debit cards not accepted
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Renewable energy source - geothermal
  • LGBTQIA friendly
  • Children stay free - maximum age 15
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are not provided with hand sanitiser
  • Social distancing measures are not in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Property follows sanitisation practices of CovidClean (Safehotels - global expert)
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in
  • Sustainability/community reinvestment (10% revenue or more)
  • Guest education on local ecosystems and culture
  • Comprehensive recycling policy

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: NZD 100 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately NZD 34 per person
  • Fee for in-room wireless internet: NZD 10 per 24-hour period (rates may vary)
  • Uncovered self parking fee: NZD 15.00 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: NZD 20 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Lakeside Novotel
  • Lakeside Rotorua
  • Novotel Lakeside Hotel
  • Novotel Lakeside Hotel Rotorua
  • Novotel Lakeside Rotorua
  • Novotel Rotorua
  • Novotel Rotorua Lakeside
  • Rotorua Lakeside
  • Rotorua Novotel
  • Rotorua Novotel Lakeside
  • Accor Rotorua Lakeside
  • Novotel Rotorua Lakeside Hotel Rotorua
  • Novotel Rotorua Lakeside Hotel
  • Novotel Lakeside
  • Novotel Rotorua Lakeside Hotel
  • Novotel Rotorua Lakeside Rotorua
  • Novotel Rotorua Lakeside Hotel Rotorua

You should know

  • Pool access available from 6 AM to 11 PM.
  • Up to 2 children 15 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Free WiFi in public areas is limited to 60 minutes per day.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Awards & Affiliations

  • Qualmark

National Rating

Qualmark® assigns an official star rating for accommodations in New Zealand. This Hotel property is rated 4 star plus and is displayed on this page as 4.5 stars.

Official New Zealand Rating provided by Qualmark®

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.