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4.8 out of 5

"Very friendly and helpful staff, rooms very clean,private spa is a bonus to sooth aching muscles .thank you. " More

By a verified traveller on Sun 10 Mar 2024

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Hotel Description

At Silver Fern Rotorua Suites & Spa you'll be within a 30-minute stroll of Tamaki Maori Village and Redwoods Whakarewarewa Forest. Highlights at this eco-certified motel include a full-service spa, and in-room kitchenettes and free WiFi.

A relaxing day at Silver Fern Spa Studio can include massages, body wraps, and body scrubs along with aromatherapy and mani/pedis. Other amenities include free WiFi in public areas, a snack bar/deli, and free use of bicycles. There's also the convenience of free self parking.

With a stay at this 5-star Glenholme motel, you'll be 2.2 km (1.3 mi) from Rotorua Night Market and 3.2 km (2 mi) from Rotorua Hospital.

Superior Studio, Private Pool

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
NZ$153* Per night/room 28 Apr. - 29 Apr.

Family Suite, 2 Bedrooms, Private Pool

Bed Count 1 King Bed Maximum Occupancy 6 Max

Family Suite, 1 Bedroom, Private Pool

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Interconnecting Family Suites

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Family Suite, 3 Bedrooms, Kitchen

Bed Count 1 King Bed Maximum Occupancy 6 Max

Executive Suite, 1 Bedroom, Private Pool

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Silver Fern Rotorua Suites & Spa ratings based on 274 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Silver Fern Rotorua Suites & Spa

Everyone (84) Couples (115) Family (66)
5 out of 5
-

Posted by on 19 Mar. 2024

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Comment from Hotel Management

27 Mar. 2024 by Antony

Hi Anneka, thank you for staying with us and appreciate the review. Thank you!

5 out of 5
Very friendly and helpful staff, rooms very clean,private spa is a bonus to sooth aching muscles .thank you.

Posted by on 10 Mar. 2024

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Comment from Hotel Management

27 Mar. 2024 by Antony

Hi Stephen, thank you for staying with us and appreciate the review and kind words. Thank you!

2 out of 5
Really sad. Has been a great motel but now past its use by date. Unit had a fan in the bedroom that obviously had not been maintained & the blades were knocking against the connections & the couch well past use by date. We raised these with reception straight after check in & they were really nice offered to change units BUT one unit had a fridge with visible rust & the other one really bad shower bath unit so elected to stay where we were. Bad choice we had not checked the bathroom - shower had black mould in it & ceiling was on its way down - not connected at the edges with black mould growing. Obviously been like that for a long time. All the bathroom units looked like they were the originals & showing their age. Went to bed & the sheets were a size too small & would not tuck in. Reception staff nice & said they would get their team to look at things but very obviously if they do they elect to do nothing about the issues but still want to charge top $. Our advice check out the unit before you stay. We saw 3 units all below par. Make you wonder if the reviews are the real deal.

Posted by on 26 Feb. 2024

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Comment from Hotel Management

28 Feb. 2024 by Antony

Hi Kevin,Please accept our apologies for not meeting your expectations on your recent stay. Daily maintenance is highly committed as our priority. Please understand that Rotorua is located in a geothermal area which generates the iconic natural Sulphur smell around the atmosphere. The mouldy impression on metals is also caused by the uniquely corrosive environment. We pride ourselves on extremely high levels of cleanliness, and we do clean/change all metals and electronics periodically or when needed.Our typical high level of customer service of excellence is reflected by the reviews shared with other paying guests globally. Thank you again for staying at Silver Fern Rotorua and we wish to welcome you back on another occasion.

4 out of 5
Good overall .Daily Servicing of the apartment needs improvement as bathroom items and tea/coffee items not refilled .

Posted by on 26 Jan. 2024

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Comment from Hotel Management

26 Feb. 2024 by Antony

Hi Dave, thank you for your feedback. We're glad you're happy with our service at Silver Fern Rotorua, and we will look into the matter you have raised.

5 out of 5

Posted by on 24 Jan. 2024

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Comment from Hotel Management

27 Mar. 2024 by Antony

Hi Tracey, thank you for staying with us and appreciate the review. Thank you!

4 out of 5
Great staff and room was well equipped. Didn’t mind it was a 5 minute drive to town.

Posted by on 13 Jan. 2024

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Comment from Hotel Management

24 Jan. 2024 by Antony

Hi Karen, thank you for your kind words! We're glad you're happy with our service at Silver Fern Rotorua.

5 out of 5
The lady at the front desk was an example of how all front desk people should be, happy, polite very genuine. Great place

Posted by on 24 Dec. 2023

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Comment from Hotel Management

24 Jan. 2024 by Antony

Hi Bren, thank you for your kind words! We are glad you enjoyed our service at Silver Fern Rotorua, and we hope we can accommodate you again in the near future.

4 out of 5

Posted by on 10 Dec. 2023

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Comment from Hotel Management

21 Dec. 2023 by Silver Fern

Hi Stephanie, thank you for staying with us and appreciate the review.

5 out of 5
Really great stay! The shower was amazing, as was the spa pool! The bed was super comfortable too! Great kitchen amenities, thanks for the yummy coffee! x

Posted by on 11 Sep. 2023

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Comment from Hotel Management

11 Sep. 2023 by Silver Fern

Hi Mitch, thank you for staying with us and appreciate the review. Look forward to your next stay!

4 out of 5
Stayed here for 2 nights and it was great. Property is a bit dated, but generally clean ( just some stains on the couch and the roofing outside where the spa is located could do with a waterblast. Bed was super comfy, shower pressure was amazing! Lovely to have a private spa. Cannot fault the staff, from check in to when we left they were friendly and helpful. There was a disturbance on our first night with some other guest and police were called. This was out of the owners hands and he came to aplogise the next day, which was lovely. Would definitely book again

Posted by on 20 Aug. 2023

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Comment from Hotel Management

23 Aug. 2023 by Silver Fern

Hi Rhiannon, thank you for staying with us and we appreciate the feedback and recognition. Look forward to your next stay and hope to deliver a better experience.

About the Silver Fern Rotorua Suites & Spa

Location 326 Fenton Street, Rotorua, 3010

Property Features

Silver Fern Rotorua Suites & Spa offers its guests a full-service spa and complimentary bicycles. There's a snack bar/deli on site. There's an onsite business center. A computer station is on site and WiFi is free in public spaces. Spa services, tour/ticket assistance, and barbecue grills are also featured at the eco-certified Silver Fern Rotorua Suites & Spa. Free self parking is available. This 5-star Rotorua motel is smoke free.

  • 25 guestrooms or units
  • 2 levels
  • 2 buildings
  • Deli
  • Charging station for electric cars
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • BBQ grill(s)
  • Beauty salon
  • Newspapers in lobby (free)
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Kitchenette
  • Laundry facilities
  • Refrigerator
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Silver Fern Rotorua Suites & Spa offers 25 accommodations with iPod docking stations and DVD players. Rooms open to balconies or patios. A pillow menu is available. Flat-screen televisions come with premium satellite channels. Accommodations at this 5-star motel have kitchenettes with refrigerators, microwaves, and coffee/tea makers. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers, safes, and phones. Housekeeping is provided daily.

  • In-room kitchenette
  • Private balcony or patio
  • IPod dock
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • DVD player
  • Refrigerator
  • Microwave
  • Coffee maker
  • Pillow options
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Climate control (air conditioning)
  • Wardrobe or closet
  • Toothbrush and toothpaste available

Spa Services

  • Body treatments
  • Facial treatments
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Spa tub in spa
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 8:00 PM

Special check-in instructions:

The front desk is open daily from 8:00 AM - 8:00 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 8:00 AM - 8:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 10 per day.
  • Cribs (infant beds) are available for NZD 10.0 per day.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa and Mastercard. Cash is not accepted.

Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.

  • No lifts
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: NZD 10.0 per day
  • Rollaway bed fee: NZD 10 per day
  • Credit card charges are subject to a surcharge of 3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Silver Fern Accommodation
  • Silver Fern Accommodation Motel
  • Silver Fern Accommodation Motel Rotorua
  • Silver Fern Accommodation Rotorua
  • Silver Fern Rotorua Hotel Rotorua
  • Silver Fern Rotorua Hotel
  • Silver Fern Accommodation Spa
  • Silver Fern Rotorua Suites &
  • Silver Fern Accommodation Spa
  • Silver Fern Rotorua Suites Spa
  • Silver Fern Rotorua Suites & Spa Motel
  • Silver Fern Rotorua Suites & Spa Rotorua
  • Silver Fern Rotorua Suites & Spa Motel Rotorua

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the motel before arrival using the contact information on the booking confirmation.

Awards & Affiliations

  • Qualmark

National Rating

Qualmark® assigns an official star rating for accommodations in New Zealand. This Motel property is rated 5 stars.

Official New Zealand Rating provided by Qualmark®

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.