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"This was a spur of the moment decision and whilst the room was a little tired it was great value for money, everything that we needed was provided and ... " More

By a verified traveller on Mon 28 Aug 2017

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Hotel Description

A family-friendly stay in the heart of Rotorua awaits you at SilverOaks Resort Heritage. Within steps you'll find Whakarewarewa Hot Springs and Rotorua Golf Club within a 10-minute stroll. Highlights at this hotel include a restaurant, an outdoor swimming pool, and free self parking.

TVs with satellite channels are featured in all 41 rooms, and you can enjoy WiFi, wired internet, and DVD players. In-room dining is easy with amenities like refrigerators, microwaves, and room service. Coffee/tea makers, ceiling fans, and hair dryers are also available.

For a drink, you can stop by the hotel's own lounge bar. Enjoy the outdoor tennis court, spa tub, and kids' swimming pool as well as access to mini golf. Other amenities include WiFi in public areas, spa services, and laundry facilities.

In the area of this 3-star Glenholme hotel, you'll find Skyline Rotorua.

Suite, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Standard Room, 1 Bedroom, Jetted Tub

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Studio, Jetted Tub

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Suite, 2 Bedrooms

Bed Count room.options.bedSize.SofaBed Maximum Occupancy 6 Max

Studio

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

SilverOaks Resort Heritage ratings based on 442 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 2.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 2.5 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for SilverOaks Resort Heritage

Everyone (225) Business (1) Couples (77) Students (1) Family (138)
4 out of 5

Budget Friendly

Pros: Price of the room
Cons: Some fittings were a little worse for wear, some maintenance was required but nothing serious
Location: Excellent location in Fenton Street, close to everything
This was a spur of the moment decision and whilst the room was a little tired it was great value for money, everything that we needed was provided and the bed was very comfortable. The staff were very friendly.

Posted by , from Auckland on 28 Aug. 2017

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2 out of 5
The whole place needs updating, some things didn't work, continental breakfast was a shambles, just a small table with a bowl of rices and weetbix and sour yoghurt! Wasn't a pleasant stay but cheap I guess.

Posted by on 28 Jul. 2017

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Comment from Hotel Management

30 Jul. 2017 by Greg

Thank you for your feedback

1 out of 5
Nice staff very accommodating and kind but the motel was very run down, old as just about to have a make over. Sadly the pool and spa were not working which was very disappointing

Posted by on 22 Jul. 2017

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Comment from Hotel Management

25 Jul. 2017 by greg

We are sorry you did not enjoy your stay, the pool is nice and warm

2 out of 5

Not sure!!!

Room electrical outlet was falling of the wall in our room.. needed more blankets as it was winter.. and there was not spear blankets in the closet. Pool was cold and slightly scummy, also was not full to the top, some of the bricks on the edge of the pool were lose. The front desk was not very accommodating. Parts of the building were falling to bits. Taps in the bathroom were starting to look a bit old. The mini putt was run down. The gym or spas were not in use along the the very sad bbq area. The whole hotel needs a complete update!!!! THE ONLY REALLY GOOD POSITIVE WAS THAT THE CLEANING STAFF WERE FRIENDLY AND DID WHAT THE COULD.

Posted by , from taranaki on 17 Jul. 2017

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Comment from Hotel Management

19 Jul. 2017 by Greg

Thank you for your feedback, the bbq tables are new , we do not actually advertise a gym or spa, please check our listing and you will see these facilities are not advertised, We thank you for your feedback

2 out of 5

Very disappointing

Pros: Nothing
Cons: Everything
We booked this place becaus of the pool and it wasn't working. Was in terrible condition compared to the photos. We got a good deal but didn't expect it to be this terrible. The internet didn't work. The only thing that was okay was that it was warm.

Posted by , from Auckland on 17 Jul. 2017

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Comment from Hotel Management

18 Jul. 2017 by Greg

the rooms are very warm, the internet does work, but you do need to get a voucher from the reception, the outdoor pool is heating

2 out of 5

No frill accommodation

Spacious room for 2 adults and four children with no extra bells and whistles. Low cost accommodation with breakfast. You get what you paid for, cheapest accommodation in Rotorua at the time. Could be a nice motel if done up.

Posted by on 14 Jul. 2017

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Comment from Hotel Management

16 Jul. 2017 by greg

we are currently upgrading the property and we look forward to seeing you again

2 out of 5
Hotel staff friendly & helpful but rooms need some TLC. Peeling mouldy wallpaper in bathroom and toilet.

Posted by on 13 Jul. 2017

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Comment from Hotel Management

15 Jul. 2017 by Greg

Thank you for your feedback, we will work hard to resolve the issue you experienced, thank you for letting us know

2 out of 5

Disappointing motel

Cons: Outside maintence and improvement of the facilities that were advertised. 2nd coat of paint in the main room in room # 3
Location: Lots of nice things to do in Rotorua
Unfortunately when we stayed at the Silver Oaks what was advertised was not what you got. The pool wasn't working, the spa pools were closed for maintenance, the mini golf course was very slippery with grime and mud (Slippery and dangerous) and we were provided with 2 chipping irons instead of putters. The tennis court was covered in grime and mud. Our room was warm but the kitchen cabinets had suffered water damage in the past so several of them didn't close. I was pleased to see on the sign that it was planning on getting a makeover. I hope it has some much needed maintenance in the upcoming few weeks.

Posted by on 6 Jul. 2017

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Comment from Hotel Management

9 Jul. 2017 by Greg

Thank you for your feedback, we do hope you enjoyed the complimentary passes to the Polynesian baths we provided to you. We are pleased you noticed we are in the process of makeover of the property, we look forward to seeing yuo again in the future

1 out of 5

Stay at your own risk. Photo's were deceiving.

The young Maori receptionist was very friendly and helpful. Everything else went down hill in a hurry from there. STAY AT YOUR OWN RISK.

Posted by , from Wellington on 2 Jul. 2017

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Comment from Hotel Management

4 Jul. 2017 by greg

We are sorry you did not enjoy your stay, we hope to welcome you back in the future

4 out of 5

Quaint facilities quiet yet close to amenities

Pros: Spacious
Cons: Requires booklet of information / evacuation plan / things for offer
Location: Great location, close to everything
Quaint facilities quiet yet close to amenities, family rooms

Posted by , from NZ on 25 Jun. 2017

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Comment from Hotel Management

27 Jun. 2017 by Greg

Thank you for your feedback

About the SilverOaks Resort Heritage

Location 349 Fenton St, Rotorua, 3201

Property Features

SilverOaks Resort Heritage offers its guests a children's pool, an outdoor pool, an outdoor tennis court, and a spa tub. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is available in public spaces for a fee. Spa services, tour/ticket assistance, and barbecue grills are also featured at the family-friendly SilverOaks Resort Heritage. Free self parking is available.

  • 41 guestrooms or units
  • 2 levels
  • Childcare (surcharge)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-in
  • Express check-out
  • Front-desk safe
  • Tour and ticket information
  • Garden
  • BBQ grill(s)
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family Property
  • Outdoor pool
  • Children's pool
  • Outdoor tennis court
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Playground on site
  • Miniature golf on site
  • Refrigerator
  • Microwave
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

SilverOaks Resort Heritage offers 41 accommodations with DVD players and coffee/tea makers. Televisions come with satellite channels. Refrigerators and microwaves are provided. Bathrooms include showers, complimentary toiletries, and hair dryers. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Television
  • Satellite channels
  • DVD player
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

SilverOaks Resort Heritage has a restaurant on site.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 10 PM

Special check-in instructions:

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property for check-in instructions.

To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 11 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property for check-in instructions.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 30 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: NZD 25 per pet, per night
  • Only dogs are allowed
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, and American Express.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: approximately NZD 15–20 per person
  • Fee for in-room wireless internet: NZD 10 per day (rates may vary)
  • Fee for in-room wired internet: NZD 10 per day (rates may vary)
  • Fee for wireless internet in public areas: NZD 10 per day (rates may vary)
  • Pet fee: NZD 25 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: NZD 30 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • SilverOaks Heritage
  • SilverOaks Heritage Rotorua
  • SilverOaks Resort
  • SilverOaks Resort Heritage
  • SilverOaks Resort Heritage Rotorua
  • Silveroaks Resort Heritage Hotel Rotorua
  • Silveroaks Heritage Rotorua
  • SilverOaks Resort Heritage Hotel
  • SilverOaks Resort Heritage Rotorua
  • SilverOaks Resort Heritage Hotel Rotorua
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.