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4.5 out of 5

"The location was ideal since we had our bicycles. Really nice and close to the lake front trail and nice easy parking in the back. The Hot Mineral b ... " More

By a verified traveller on Mon 20 Nov 2023

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Hotel Description

At Phoenix Resort you'll be within a 20-minute stroll of Taupo Hot Springs and Lake Taupo. Highlights at this motel include free in-room WiFi.

Enjoy access to mini golf and a playground. Additionally, you'll find free WiFi in public areas and laundry facilities. There's also the convenience of free self parking.

Places within a 15-minute drive of this 3-star Waipahihi motel include Wairakei Natural Thermal Valley and Huka Falls.

Studio with Spa

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
NZ$170* Per night/room 16 Apr. - 17 Apr.

3 Bedroom House

Bed Count 2 Twin Beds Maximum Occupancy 6 Max

One Bedroom Apartment with Spa

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Two Bedroom with Spa

Bed Count 1 Queen Bed Maximum Occupancy 6 Max

Phoenix Resort ratings based on 64 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Phoenix Resort

Everyone (43) Couples (8) Family (11)
5 out of 5
The location was ideal since we had our bicycles. Really nice and close to the lake front trail and nice easy parking in the back. The Hot Mineral bath was nice after a days ride.

Posted by on 20 Nov. 2023

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5 out of 5

Posted by on 8 Nov. 2023

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5 out of 5
Good experience

Posted by on 21 Jan. 2023

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5 out of 5
Very clean

Posted by on 24 Oct. 2022

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5 out of 5
Fantastic place to stay. Very clean and tidy. Great customer service.

Posted by on 1 Feb. 2022

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Comment from Hotel Management

2 Feb. 2022 by P

Thank you for your fantastic review. We look forward to welcoming you again. Reception Team

5 out of 5
Great to have our own outdoor spa pool. Nice, sunny upstairs balcony with great views. A pretty garden.

Posted by on 10 Oct. 2021

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3 out of 5

Posted by on 10 Oct. 2021

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4 out of 5
Enjoyed our own private mineral hot pool attached to the room.

Posted by on 12 Aug. 2021

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5 out of 5
It's like home away from home. Love every part of our accommodation. We wil definitely come back.

Posted by on 5 May 2021

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Comment from Hotel Management

5 May 2021 by Miriam

Thank you for your very positive comments, we are please you enjoyed your stay with us.

3 out of 5
There were so many small bugs in the bathroom and the spa pool at night.

Posted by , from NZ on 24 Dec. 2020

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Comment from Hotel Management

26 Dec. 2020 by Miriam

Hello Kawai these are known as 'lake flys' very small, harmless, but will come to any light at night time.We hope you enjoyed the rest of your stay with us.

Property Features

As a guest of Phoenix Resort, you'll find barbecue grills, a garden, and a picnic area. WiFi is free in public spaces. Self parking is free. Smoking is allowed in designated areas at this 3-star Taupo motel.

  • 13 guestrooms or units
  • Built in 1980
  • Self-service laundry
  • Front desk (limited hours)
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Playground on site
  • Miniature golf on site
  • Separate dining area
  • Full-sized refrigerator/freezer
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Phoenix Resort offers 13 accommodations with DVD players and coffee/tea makers. These individually decorated and furnished accommodations have separate dining areas. Full-sized refrigerators/freezers and microwaves are provided. Bathrooms include showers and hair dryers. This Taupo motel provides complimentary wireless Internet access. Flat-screen televisions come with satellite channels. Additionally, rooms include irons/ironing boards and fans. Housekeeping is provided daily.

  • Dining room
  • Flat-screen television
  • Satellite channels
  • DVD player
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Iron and ironing board
  • Heating
  • Fan
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Free tea bags/instant coffee
  • Wardrobe or closet

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 5:30 PM

Special check-in instructions:

The front desk is open daily from 9:00 AM - 7:30 PM. To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 5:30 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 9:00 AM - 7:30 PM.
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests arriving after 5:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve cribs/infant beds and onsite parking. This property accepts Visa, Mastercard, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions. Contactless check-out is available.

  • No rollaway/extra beds available
  • No lifts
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Front desk opens daily at 9:00 AM
  • Front desk closes daily at 7:30 PM
  • Debit cards
  • Staffed front desk
  • Smoke detector
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are not provided with hand sanitiser
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service not has not been amended for enhanced safety

Hotel Names

  • Phoenix Resort Taupo
  • Phoenix Taupo
  • Phoenix Resort Motel
  • Phoenix Resort Taupo
  • Phoenix Resort Motel Taupo

National Rating

This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our rating system.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.