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3.7 out of 5

"Great place to stay, friendly and helpful staff " More

By a verified traveller on Sun 15 Oct 2023

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Hotel Description

Heeton Concept Hotel Kensington puts you in the heart of London, within a 20-minute stroll of Design Museum and Natural History Museum. Highlights at this Victorian hotel include free in-room WiFi.

At the hotel's own lounge bar, you can stop for a drink. Additionally, you'll find free WiFi in public areas, a snack bar/deli, and coffee/tea in a common area.

Sights within a 30-minute walk of this London City Centre hotel include Victoria and Albert Museum and Science Museum.

Lite Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
NZ$127* Per night/room 1 Apr. - 2 Apr.

Superior Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Family Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Executive Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Heeton Concept Hotel Kensington ratings based on 3 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 2.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Heeton Concept Hotel Kensington

Everyone (1) Family (1)
5 out of 5
Great place to stay, friendly and helpful staff

Posted by on 15 Oct. 2023

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Comment from Hotel Management

15 Oct. 2023 by Reshma

Dear Susan,Thank you for your positive feedback about your recent stay at our property. We are delighted to hear that you had a great experience and found our place to be enjoyable. Your kind words about our staff being friendly and helpful mean a lot to us, and we will make sure to pass on your compliments to our team.We look forward to having the pleasure of welcoming you back in the future. If there's anything more we can do to make your future stays even better, please don't hesitate to let us know.Warm Regards,Reshma

4 out of 5
Staff fantastic location excellent rooms very very small no vanity or shelving for toiletries, very comfortable stay

Posted by on 10 Sep. 2023

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Comment from Hotel Management

11 Sep. 2023 by Reshma

Dear Maureen,Thank you for taking the time to share your feedback about your recent stay with us. We greatly appreciate your kind words about our fantastic staff and our excellent location.We understand your comments about the room size and the absence of vanity or shelving for toiletries. We apologize for any inconvenience this may have caused you. We constantly strive to improve our guest experience, and your feedback will certainly be considered as we work towards making necessary enhancements.We look forward to the opportunity to welcome you back for an even more enjoyable stay in the future.Warm Regards,Reshma @ Reception

2 out of 5

Posted by on 17 Apr. 2023

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About the Heeton Concept Hotel Kensington

Location 15-25 Hogarth Road, London, England SW5 0QJ

Property Features

There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Tour/ticket assistance, multilingual staff, and coffee/tea in a common area are also featured at Heeton Concept Hotel Kensington. This Victorian London hotel is smoke free.

  • 115 guestrooms or units
  • 6 levels
  • Deli
  • Coffee in lobby
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Television in lobby
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi

Transport

  • Train station: West Brompton Station (1.3 km / 0.8 mi)
  • Metro station: Earl's Court Station (0.2 km / 0.1 mi)

Room Amenities

Heeton Concept Hotel Kensington offers 115 air-conditioned accommodations with hair dryers and complimentary toiletries. 32-inch flat-screen televisions come with cable channels. Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

  • Flat-screen television
  • Cable channels
  • Electric kettle
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Free tea bags/instant coffee
  • Wardrobe or closet

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 5:00 AM

Special check-in instructions:

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher, a smoke detector, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • No rollaway/extra beds available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • Smoke detector
  • LGBTQIA friendly
  • Credit card pre-authorisation
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • gap period enforced between guest stays 72 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Reservation is not required for facilities on site
  • Property follows sanitisation practices of Bureau Veritas (3rd party expert - Global)
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 50 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

You should know

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.