15 Oct. 2023 by Reshma
Dear Susan,Thank you for your positive feedback about your recent stay at our property. We are delighted to hear that you had a great experience and found our place to be enjoyable. Your kind words about our staff being friendly and helpful mean a lot to us, and we will make sure to pass on your compliments to our team.We look forward to having the pleasure of welcoming you back in the future. If there's anything more we can do to make your future stays even better, please don't hesitate to let us know.Warm Regards,Reshma
11 Sep. 2023 by Reshma
Dear Maureen,Thank you for taking the time to share your feedback about your recent stay with us. We greatly appreciate your kind words about our fantastic staff and our excellent location.We understand your comments about the room size and the absence of vanity or shelving for toiletries. We apologize for any inconvenience this may have caused you. We constantly strive to improve our guest experience, and your feedback will certainly be considered as we work towards making necessary enhancements.We look forward to the opportunity to welcome you back for an even more enjoyable stay in the future.Warm Regards,Reshma @ Reception
There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Tour/ticket assistance, multilingual staff, and coffee/tea in a common area are also featured at Heeton Concept Hotel Kensington. This Victorian London hotel is smoke free.
Available in all rooms: Free WiFi , Wireless internet access
Available in some public areas: Free WiFi
Heeton Concept Hotel Kensington offers 115 air-conditioned accommodations with hair dryers and complimentary toiletries. 32-inch flat-screen televisions come with cable channels. Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.
Special check-in instructions:
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.
Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher, a smoke detector, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.