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"Really good value for money, lovely staff, who offer great service. The room was spotless, if a bit shabby. And the location is perfect. " More

By a verified traveller on Fri 08 Nov 2019

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Hotel Description

At Norfolk Plaza you'll be within just a 10-minute stroll of popular attractions like Hyde Park and Kensington Gardens. Highlights at this Edwardian hotel include a restaurant and a bar/lounge.

This smoke-free hotel offers free WiFi in public areas, a business center, and a 24-hour front desk. Other amenities include laundry facilities, dry cleaning/laundry services, and multilingual staff. Buffet breakfast is available daily between 7:00 AM and 10:00 AM. There's also the convenience of an airport shuttle.

Within a 20-minute walk of this 3-star London City Centre hotel, attractions include Marble Arch and Madame Tussauds Wax Museum.

Standard Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Twin Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Standard Single Room

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Standard Triple Room, 3 Single Beds

Bed Count 3 Twin Beds Maximum Occupancy 3 Max

Norfolk Plaza ratings based on 8 Verified Reviews

Review Summary
2.2 out of 5 2.5 out of 5.0
Room cleanliness 2.5 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 2.0 out of 5.0
Hotel condition 2.0 out of 5.0

Guest reviews for Norfolk Plaza

Everyone (7) Couples (1)
1 out of 5
Very old and never renovated and bad service and internet only in reception room

Posted by on 12 Nov. 2019

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1 out of 5

Posted by on 12 Nov. 2019

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4 out of 5
Really good value for money, lovely staff, who offer great service. The room was spotless, if a bit shabby. And the location is perfect.

Posted by on 8 Nov. 2019

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3 out of 5
The hotel badly needs updated. This place is very tired and needs painted new carpet and windows fixed.

Posted by , from New Zealand on 19 Aug. 2018

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3 out of 5

Great location close to Paddington station

Fairly basic facilities, but great location and rooms are not too cramped. Norfolk Square is a great location close to the station and lots of other hotels and places to eat.

Posted by on 6 Apr. 2018

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1 out of 5

Hotel location is great, price was average

Stay in general was terrible, hotel shower wet the walls and floor but not yourself. Toilet did not flush properly. Wifi was only in lobby. Room facilities were not very good, power points not working and tv was terrible. Windows didn’t open and heater worked in overdrive

Posted by on 14 Dec. 2017

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4 out of 5

Great location excellent staff

Pros: Location, helpful staff.
Cons: Plumbing
Location: Close to underground and great restaurants.
Excellent location close to shops, underground and nice green area. Plumbing could be improved. Toilet didn't flush well and shower was slow to drain but comfortable beds. Excellent helpful staff.

Posted by , from New Zealand on 29 Nov. 2017

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1 out of 5

Most terrible hotel I have ever stayed in.

Pros: Location
Cons: Please be upfront on the internet and reflect true condition of the hotel. Shown as 3 Star but in fact only 2 Star.
Carpets and the room was very old. Room as well bathroom had a strange smell. The housekeeping didn't change the sheets for three days inspite of pointing out. Lift also is so old had to opened by hand on many occasions.

Posted by , from Melbourne on 30 Sep. 2017

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Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. A business center and a meeting room are available. WiFi and wired Internet are free in public spaces. Norfolk Plaza also features multilingual staff, laundry facilities, and dry cleaning/laundry services. This 3-star London hotel is smoke free.

  • 87 guestrooms or units
  • 7 levels
  • 3 buildings
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Elevator
  • No smoking on site
  • Bar or lounge
  • 1 conference room
  • Dining venue

Internet

Available in some public areas: Free WiFi , Free wired internet

Transport

  • Train station: London Paddington Station (0.8 km / 0.5 mi)
  • Metro station: Paddington Underground Station (0.2 km / 0.1 mi)

Room Amenities

Norfolk Plaza offers 87 accommodations with coffee/tea makers. Bathrooms include showers and hair dryers. Housekeeping is offered daily and irons/ironing boards can be requested.

  • Television
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Telephone
  • Iron and ironing board available
  • Heating
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 10:00 AM.

Norfolk Plaza has a restaurant on site.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, debit cards, and cash.

  • No rollaway/extra beds available
  • Debit cards
  • Staffed front desk
  • Online Penalty Collection

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately GBP 6.75 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Norfolk Plaza
  • Norfolk Plaza
  • Norfolk Plaza Hotel
  • Norfolk Plaza Hotel London
  • Norfolk Plaza London
  • Norfolk Plaza Hotel London, England
  • Norfolk Plaza Hotel
  • Norfolk Plaza London
  • Norfolk Plaza Hotel London
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.