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4.6 out of 5

"Our room was the cleanest hotel room I think I have ever stayed in. Decor is a little dated, but our family room had everything we needed and was very ... " More

By a verified traveller on Sun 24 Sep 2023

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Hotel Description

At Emeraldene Inn & Eco-Lodge you'll be 3.1 km (1.9 mi) from Hervey Bay Golf and Country Club and 3.3 km (2 mi) from Stockland Hervey Bay Shopping Centre. Highlights at this motel include in-room free WiFi, furnished balconies, and LCD TVs.

Enjoy the outdoor swimming pool and pool loungers. Other amenities include free WiFi in public areas and laundry facilities. Continental breakfast is available. There's also free self parking, along with the convenience of car rentals on site.

With a stay at this 3.5-star Urraween motel, you'll be 3.5 km (2.2 mi) from Fraser Coast Discovery Sphere and 4 km (2.5 mi) from Esplanade.

Deluxe Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
NZ$166* Per night/room 29 Apr. - 30 Apr.

Premium Studio

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Studio Suite, Accessible

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Super Suite

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Family Apartment

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Emeraldene Inn & Eco-Lodge ratings based on 103 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Emeraldene Inn & Eco-Lodge

Everyone (40) Couples (27) Family (37)
4 out of 5
Our room was the cleanest hotel room I think I have ever stayed in. Decor is a little dated, but our family room had everything we needed and was very comfortable. I would be happy to stay there again in the future.

Posted by on 24 Sep. 2023

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Comment from Hotel Management

24 Sep. 2023 by Matt

Thanks for that Colleen, glad you enjoyed your stay. Updates to the decor are already underway!

4 out of 5
close central location, too either go north, northern beaches or back down too cbd, and fraser connections. overall pleasant stay... friendly family (staff) to attend to needs.

Posted by on 15 Sep. 2023

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3 out of 5
Very difficult in accessing and exiting the property.the whole area requires a major clean up for presentation.

Posted by on 9 Sep. 2023

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Comment from Hotel Management

11 Sep. 2023 by Dani & Matt

Hi Gordon, thanks for taking the time to leave us a review.I am not sure what you consider difficult about accessing and exiting our property? We have one driveway in & out of our property that is lined with gardens and lights at night time. Yes, at times Urraween Road can be busy, but you can turn either way out of the driveway to make it easier.Re the property needing a major clean up? I can only assume you mean the leaf litter everywhere? We love that our property has the wow factor with all the trees and gardens around, as do most our guests & visitors, however we can't control mother nature and for the last week, we have had some strong winds making it rain leaves and sticks. Matt was only out there the day before you arrived blowing all of it away, but as soon as he was done there was more to replace it. I guess that's the trade off we're willing to live with.Kind Regards,

4 out of 5
Loved the bush setting, so beautiful and clean. Perfect location for my needs on that side of town.

Posted by on 19 Aug. 2023

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Comment from Hotel Management

11 Sep. 2023 by Dani & Matt

Hi Debbie,Thank you for taking the time to leave us a review.We're glad you you had a comfortable and pleasant stay.Kind Regards,

5 out of 5
Very helpful and friendly people. Loved the place.

Posted by on 15 Aug. 2023

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Comment from Hotel Management

15 Aug. 2023 by Dani & Matt

Thanks Deborah! We're glad you enjoyed your stay.

5 out of 5
Great accommodation for a great price. Super friendly owners. Will stay again.

Posted by on 10 Jul. 2023

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Comment from Hotel Management

11 Jul. 2023 by Dani & Matt

Hi Jason,Thank you for leaving us a great review. We are glad you enjoyed your stay.Kind Regards,

5 out of 5
Spacious, quiet, friendly staff and good facilities Recommended.

Posted by on 17 Jun. 2023

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Comment from Hotel Management

11 Jul. 2023 by Dani & Matt

Thank you for the great review!We are glad you enjoyed your stay.Thanks,

5 out of 5

Posted by on 22 Mar. 2023

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Comment from Hotel Management

23 Mar. 2023 by Dani & Matt

Thanks for the great review Shannon!

4 out of 5
Athough the property is in town there was no traffic noise.

Posted by on 30 Oct. 2022

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5 out of 5
Hard bed

Posted by on 12 Aug. 2022

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Comment from Hotel Management

30 Aug. 2022 by Yong

Hi William,Thanks for your recent stay, and thanks for your feedback. We will look at the bed issue in this room to ensure the comfortability meet our standards.Kind regardsYong

About the Emeraldene Inn & Eco-Lodge

Location 166 Urraween Road, Urraween, QLD 4655

Property Features

As a guest of Emeraldene Inn & Eco-Lodge, you'll find an outdoor pool, a terrace, and tour/ticket assistance. WiFi is free in public spaces. Barbecue grills, a vending machine, and a garden are also featured at the business-friendly Emeraldene Inn & Eco-Lodge. Self parking is free. This 3.5-star Hervey Bay motel is smoke free.

  • 1 floor
  • 14 guestrooms or units
  • 2 buildings
  • Built in 2000
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • No smoking on site

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Refrigerator
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Internet access - wireless

Parking

Free long-term parking , Free self parking

Transport

  • Parking: Free self parking and extended parking

Room Amenities

Emeraldene Inn & Eco-Lodge offers 14 air-conditioned accommodations with complimentary bottled water and coffee/tea makers. Rooms open to furnished balconies. Refrigerators and microwaves are provided. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. 40-inch LCD televisions come with digital channels. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

  • Private balcony (furnished)
  • LCD television
  • Digital channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Kitchenware
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Guests can enjoy continental breakfast for a fee.

Hotel Policies

Check-in

  • Check-in time starts at 1 PM
  • Check-in time ends at 8 PM

Special check-in instructions:

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 8 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 8 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 20.0 per day.
  • Cribs (infant beds) are available for AUD 20 per day.

Pet Policy

  • Pets are welcome and stay free
  • Only dogs are allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts major credit cards, Visa, Mastercard, and American Express. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.

  • No lifts
  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Pets allowed (no fees)
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Security system
  • Credit card pre-authorisation
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service not has not been amended for enhanced safety

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: AUD 20 per day
  • Rollaway bed fee: AUD 20.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Emeraldene
  • Emeraldene Eco-Lodge
  • Emeraldene Eco-Lodge Urraween
  • Emeraldene Inn
  • Emeraldene Inn & Eco-Lodge
  • Emeraldene Inn & Eco-Lodge Urraween
  • Emeraldene Hotel Eco
  • Emeraldene Inn & Eco-Lodge Hervey Bay, Fraser Coast
  • Emeraldene Inn Eco-Lodge Urraween
  • Emeraldene Inn Eco-Lodge
  • Emeraldene Inn Eco Lodge
  • Emeraldene & Eco Urraween
  • Emeraldene Inn & Eco-Lodge Motel
  • Emeraldene Inn & Eco-Lodge Urraween
  • Emeraldene Inn & Eco-Lodge Motel Urraween

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.