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"A great location, friendly staff, ease of access to city " More

By a verified traveller on Tue 12 Mar 2024

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Hotel Description

Oaks Melbourne on Collins Suites puts you in the heart of Melbourne, steps from Collins Street and within a 15-minute stroll of Crown Casino. Highlights at this aparthotel include a sauna, and in-room kitchens and free WiFi.

Each apartment is soundproofed and features an LCD TV with cable channels, along with a sitting area, a coffee/tea maker, and a hair dryer. A kitchen comes equipped with a refrigerator and a microwave, and room service is also available. Nice touches to enhance your stay include free toiletries and premium bedding. An iron/ironing board, a desk, and a phone are also available.

This business-friendly aparthotel offers free WiFi in public areas, a fitness center, and has concierge services. Other amenities include laundry facilities, a 24-hour front desk, and limo/town car service.

Within a 15-minute walk of this 4.5-star Melbourne Central Business District aparthotel, attractions include Melbourne Central and Melbourne Convention and Exhibition Centre.

Studio Apartment (No External View)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
NZ$183* Per night/room 1 Apr. - 2 Apr.

Deluxe Studio Rooftop Apartment (No Housekeeping)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Studio Apartment (High Floor)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Deluxe Studio Rooftop Apartment

Bed Count 1 King Bed Maximum Occupancy 3 Max

One Bedroom Cosmo Apartment

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

One Bedroom Cosmo Apartment  (No Housekeeping)

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Oaks Melbourne on Collins Suites ratings based on 1,270 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Oaks Melbourne on Collins Suites

Everyone (904) Couples (167) Business (25) Family (105) Students (2) Other (1)
3 out of 5

Posted by on 13 Mar. 2024

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Comment from Hotel Management

18 Mar. 2024 by BM

Dear Sonia,Thank you for taking the time to provide your feedback. We appreciate your ratings. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Regards,Manager - Oaks Melbourne on Collins.

5 out of 5
A great location, friendly staff, ease of access to city

Posted by on 12 Mar. 2024

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Comment from Hotel Management

15 Mar. 2024 by BM

Dear Ashley,Thank you for taking the time to share your review on your recent stay.We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best Regards,Oaks Melbourne on Collins.

2 out of 5
The bed was comfortable. The apartment was a very poor design. A big room with a lot of empty space. The bed was very close to the toilet and bathroom which was enclosed in glass. Only one bedside table and no bedside draws. Not enough hanging space or drawers. No carpet. Laundry facilities were shared and coin operated. No laundry powder supplied, had to purchase a sachet of powder from reception. Wouldn't stay there again

Posted by on 27 Feb. 2024

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Comment from Hotel Management

29 Feb. 2024 by Cindy

Dear Linda,Thank you for taking the time to provide your feedback.Please accept our apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay. Your feedback has been passed on. We look forward to an opportunity to welcome you back in the near future to change your mind from a "Don't" to a "Do".Regards, Manager - Oaks Melbourne on Collins.

5 out of 5
The room was amazing, however upon check in I found the staff to be very rude. The location was fantastic, very central yo everyrhing.

Posted by on 24 Feb. 2024

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Comment from Hotel Management

29 Feb. 2024 by Cindy

Dear Anne-Marie Thank you for taking the time to give your honest review and we appreciate your ratings on room, location and service. Your feedback has been passed on. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Regards, Manager - Oaks Melbourne on Collins.

3 out of 5

Posted by on 18 Feb. 2024

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Comment from Hotel Management

29 Feb. 2024 by Cindy

Dear Tania.Thank you for taking the time to give your honest review and we appreciate your ratings on room, location and service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.

4 out of 5
Very central to transport. Walk to southern cross station. Easy check in.

Posted by on 18 Feb. 2024

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Comment from Hotel Management

26 Feb. 2024 by Nilam

Dear guest,Thank you for taking your time to review us and give us the feedback.We wish to welcome you again.Thank you,Nilam MaharjanFront Desk

5 out of 5
My daughters and I had an amazing weekend here for the Eras tour. Check in was fast, the room was tidy and had more than enough space for the four of us. It’s located close to the sky bus terminal and walking distance to a number of great eating places. Public transport is close by and it was very easy to get to the MCG for the concert , although we did choose to walk back due to the vast number of people on public transport after the concert- it was only 30mins or so. The eras tour welcome pack we got on check in was a lovely touch. Would highly recommend this location.

Posted by on 18 Feb. 2024

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Comment from Hotel Management

26 Feb. 2024 by Nilam

Dear guest,Thank you for taking your time to review us and give us the feedback.We wish to welcome you again.Thank you,Nilam MaharjanFront Desk

4 out of 5

Posted by on 16 Feb. 2024

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Comment from Hotel Management

26 Feb. 2024 by Nilam

Dear guest,Thank you for taking your time to review us and give us the feedback.We wish to welcome you again.Thank you,Nilam MaharjanFront Desk

4 out of 5
The check in was very ordinary. A group of water polo girls were checking in at the same time. It was terrible. Surely you knew they were coming and you would have been ready for them. It was a mess and a queue formed while staff tried to work out where you were going to put all these girls. Not a good start.

Posted by on 11 Feb. 2024

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Comment from Hotel Management

29 Feb. 2024 by Cindy

Dear AllanThank you for taking the time to provide your feedback.Please accept our apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay. Your feedback has been passed on. We look forward to an opportunity to welcome you back in the near future to change your mind from a "Don't" to a "Do".

5 out of 5
The room was large with a full kitchen, and external noise was barely audible. Reception staff were friendly and helpful.

Posted by on 9 Feb. 2024

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Comment from Hotel Management

9 Feb. 2024 by Nilam

Dear Guest ,Thank you for taking your time to review us and give us the feedback.We are delighted to hear that you have enjoyed your stay with us.Rest assured that we have shared your feedback with our team.We hope to welcome you again.Thank yo,Nilam MaharjanFront Desk

About the Oaks Melbourne on Collins Hotel

Location 480 Collins Street, Melbourne, VIC 3000

Property Features

Oaks Melbourne on Collins Suites offers its guests a sauna and a fitness center. Public spaces have free WiFi. Tour/ticket assistance, multilingual staff, and concierge services are also featured at the business-friendly Oaks Melbourne on Collins Suites. Smoking is allowed in designated areas at this 4.5-star Melbourne aparthotel.

  • 1 building
  • 235 guestrooms or units
  • 20 levels
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • ATM
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Internet access - wireless , Internet access in public areas - high speed , Internet access in public areas - surcharge

Parking

Parking (limited spaces) , Offsite parking discounted rates available

Transport

  • Train station: Southern Cross Station (0.7 km / 0.4 mi)
  • Metro station: Flagstaff Station (0.8 km / 0.5 mi)

Room Amenities

Oaks Melbourne on Collins Suites offers 235 accommodations with coffee/tea makers and hair dryers. Accommodations offer separate sitting areas. Beds feature premium bedding. LCD televisions come with cable channels. Accommodations at this 4.5-star aparthotel have kitchens with refrigerators and microwaves. Bathrooms include showers and complimentary toiletries. This Melbourne aparthotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room kitchen
  • Sitting area
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)

Food & Drink

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 59.0 per night.
  • Cribs (infant beds) are available for AUD 20.0 per night.

Pet Policy

  • No pets allowed

Policies

The Deluxe Studio Rooftop Apartment is accessible by stairs only.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, Union Pay, and debit cards. Cash is not accepted.

  • Debit cards
  • UnionPay
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property does not require health documentation at check-in

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 1 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: AUD 39 per night (1312 ft away)
  • Crib (infant bed) fee: AUD 20.0 per night
  • Rollaway bed fee: AUD 59.0 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Oaks Collins
  • Oaks Collins Aparthotel
  • Oaks Collins Aparthotel Melbourne
  • Oaks Collins Melbourne
  • Oaks Hotel Melbourne
  • Oaks Melbourne
  • Oaks On Collins Street Hotel Melbourne
  • Oaks On Collins Street Melbourne
  • Oaks Collins Apartment Melbourne
  • Oaks Collins Apartment
  • Oaks on Collins
  • Oaks Melbourne on Collins Hotel
  • Oaks Melbourne on Collins Suites Melbourne
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.