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4.0 out of 5

"Great to walk to city and sports events " More

By a verified traveller on Thu 28 Mar 2024

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Hotel Description

Best Western Melbourne City puts you in the heart of Melbourne, within just a 10-minute stroll of Melbourne Convention and Exhibition Centre and Crown Casino. Highlights at this hotel include a restaurant and in-room free WiFi.

The restaurant, Stubby, is open for breakfast, brunch, lunch, and dinner. Added amenities include free WiFi in public areas, a coffee shop/cafe, and laundry facilities. Cooked-to-order breakfast is available on weekdays between 6:30 AM and 11:00 AM and on weekends between 7:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities such as food and water bowls.

Places within a 30-minute walk of this 3.5-star Melbourne Central Business District hotel include Marvel Stadium and Melbourne Central.

Shoebox

Bed Count 1 Full Bed Maximum Occupancy 2 Max
NZ$107* Per night/room 21 Apr. - 22 Apr.

Rooftop Apartment

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 3 Single Beds, Non Smoking

Bed Count 3 Twin Beds Maximum Occupancy 3 Max

Standard Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Matchbox

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Standard King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Best Western Melbourne City ratings based on 316 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Best Western Melbourne City

Everyone (165) Couples (48) Family (49)
4 out of 5
Great to walk to city and sports events

Posted by on 28 Mar. 2024

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4 out of 5
My room was clean and comfortable. The aircon was very welcome on a very hot evening

Posted by on 17 Mar. 2024

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Comment from Hotel Management

18 Mar. 2024 by Dave- Duty Manager

Hi Elizabeth,Thanks for taking the time to leave a positive review and we hope to see you again in the near future.Warm regards,Dave

5 out of 5
Staff were great, friendly and accommodating. Room was on the smaller side but thats all we needed and if we wanted there was a longe area right outside our door. Room was comfortable and clean. If you are a bigger bodied person you may not fit through the shower door 😳. Great location position wise, a bit dirty on the street outside due to some people sleeping rough and leaving rubbish about. Very handy location to Marvel stadium for that reason and lovely staff would stay again.

Posted by on 14 Mar. 2024

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Comment from Hotel Management

14 Mar. 2024 by Dave- Duty Manager

Hi Danielle,Thank you for sharing your feedback with us. We're delighted to hear that you found our staff friendly and accommodating and that your room, while on the smaller side, was comfortable and clean. We apologize for any inconvenience caused by the size of the shower door and assure you that we'll take your comments into consideration for future improvements. We appreciate your understanding regarding the cleanliness of the street outside and will continue to work on maintaining a clean and welcoming environment for all our guests. It's wonderful to hear that you found our location convenient for accessing Marvel Stadium and that you would consider staying with us again. We look forward to welcoming you back in the future! If there's anything else we can assist you with, please don't hesitate to let us know.Warm regards,Dave

5 out of 5
Very handy to where I needed to go. Booked a matchbox room. Small, as the name says, but good enough for me, had everything I needed and super clean. Very friendly staff. Good coffee downstairs in their Café.

Posted by on 4 Mar. 2024

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Comment from Hotel Management

4 Mar. 2024 by Dave - Duty Manager

Hi Ursula,We're delighted to hear that you found our hotel's location convenient and that you enjoyed your stay in one of our matchbox rooms. It's wonderful to know that despite the compact size, the room had everything you needed and was clean to your satisfaction. We're also pleased that you found our staff to be friendly and that you enjoyed the coffee at our café. Thank you for taking the time to share your positive experience, and we hope to welcome you back for another stay in the future!Warm regards,Dave

5 out of 5
Convenient location, and staff were very friendly and helpful. I’ll definitely stay here again!

Posted by on 25 Feb. 2024

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Comment from Hotel Management

27 Feb. 2024 by Dave - Duty Manager

Hi Tina,Thanks for leaving feedback and we hope to see you again.Warm regards,Dave

4 out of 5
The room was small, cosy and clean. Lorenzo at the front desk was very helpful when signing in when I arrived

Posted by on 5 Feb. 2024

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Comment from Hotel Management

6 Feb. 2024 by Dave

Hi Tanya,Thanks for taking the time to leave feedback and we hope to see you again in the future.Warm regards,DaveDuty Manager

5 out of 5
I loved it was close to the CBD to travel around from A to B

Posted by on 4 Feb. 2024

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Comment from Hotel Management

5 Feb. 2024 by Dave- Duty Manager

Hi Mark,Thanks for taking the time to leave a positive review and we hope to see you again.Warm regards,Dave

2 out of 5
Room is way tool small for three beds in tiny room. Not to mention the tiniest kettle we ever seen. Don’t think we will return.

Posted by on 4 Feb. 2024

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Comment from Hotel Management

5 Feb. 2024 by Dave- Duty Manager

Hi Meng,We apologize that the room size and amenities did not meet your expectations. Your feedback is valuable to us, and we will take it into consideration to improve our accommodations.Warm regards,Dave

5 out of 5
So much better than last Melbourne trip to a diff hotel. Check in was a breeze and were lucky enough to have a room ready early. Staff were nice. Room was exactly as described. Lift was out of order but fixed by the last day (stay was 4 nights) so we used stairs or staff lift. It was so cute and DAILY ROOM SERVICE incl clean/restock toiletries/fresh towels, beds made & rubbish taken etc. I have not seen that included in such a low rate since pre covid days! Very impressed!! Location is perfect near where bus comes from airport and right near tram and train and all the things. Half the price of fancier ones but we spent most of the time out and about so was absolutely perfect and such a good price! Highly recommend. Also was cheaper on Wotif compared to being a member of best western for this stay.

Posted by on 17 Jan. 2024

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Comment from Hotel Management

5 Feb. 2024 by Dave- Duty Manager

Hi Natalie,Thank you for sharing your positive experience from your recent stay at our hotel in Melbourne. We're delighted to hear that your check-in process was smooth and that you appreciated the early room availability. It's great to know that you found our staff to be nice and that the room met your expectations. We're glad that our daily room service exceeded your expectations, and we're pleased to offer this level of service at such a competitive rate.We apologize for any inconvenience caused by the temporary issue with the lift, but we're glad it was resolved promptly. It's fantastic to hear that our location suited your needs and that you found it convenient for transportation and exploring the city.Thank you for recommending us, and we're thrilled to hear that you found our hotel to be a great value for your trip. We appreciate your feedback, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future! If you have any further questions or if there's anything else we can assist you with, please feel free to let us know.Warm regards,Dave

4 out of 5
Excellent location close to Southern Cross Station. Good value for money. Clean and cosy. My only issue was the person in the next room was banging things around! So a bit noisy (mustn’t have good sound proofing in the walls?). Great for a short stay

Posted by on 13 Jan. 2024

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Comment from Hotel Management

13 Jan. 2024 by Dave

Hi Jennifer,Thanks for taking the time to leave a review and we hope to see you again.Warm regards,DaveDuty Manager

About the Best Western Melbourne City

Location 16 Spencer Street, Melbourne, VIC 3000

Property Features

Along with a restaurant, there's a coffee shop/cafe on site. WiFi is free in public spaces. A rooftop terrace, a library, and tour/ticket assistance are also featured at Best Western Melbourne City. Smoking is allowed in designated areas at this 3.5-star Melbourne hotel.

  • 1 building
  • 114 guestrooms or units
  • 5 levels
  • Terrace on the roof
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Television in lobby
  • Elevator
  • Smoking in designated areas
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Train station: Southern Cross Station (0.9 km / 0.6 mi)

Room Amenities

Best Western Melbourne City offers 114 air-conditioned accommodations with coffee/tea makers and hair dryers. Each accommodation is individually furnished and decorated. 32-inch plasma televisions come with satellite channels. Bathrooms include showers and complimentary toiletries. This Melbourne hotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and fans. Housekeeping is offered daily and change of towels can be requested.

  • In-room dining (limited hours)
  • Plasma television
  • Satellite channels
  • Refrigerator
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Sound-insulated rooms
  • Air conditioning
  • Fan
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Change of towels (on request)

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:30 AM to 11:00 AM and on weekends from 7:00 AM to 11:00 AM.

Stubby - This restaurant serves breakfast, brunch, lunch, and dinner.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

All guests, including children, are required to present a valid government-issued ID card at check-in.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 1 year old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: AUD 30 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 1 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. The tax ID number is 68932034202. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Children stay free
  • Parking height restrictions apply
  • Pets allowed in specific rooms only
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay for free – 3
  • Debit cards
  • UnionPay
  • State tax ID - 68932034202
  • Staffed front desk
  • Smoke detector
  • Security system
  • LGBTQIA friendly
  • Children stay free - maximum age 1
  • Credit card pre-authorisation
  • Pets cannot be left unattended
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • gap period enforced between guest stays 24 hours
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately AUD 10–35 for adults, and AUD 15–35 for children
  • Nearby parking fee: AUD 25 per day (984 ft away)
  • Pet fee: AUD 30 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Pensione
  • Hotel Pensione Melbourne
  • Melbourne Hotel Pensione
  • Melbourne Pensione
  • Melbourne Pensione Hotel
  • Pensione Hotel
  • Pensione Hotel Melbourne
  • Pensione Melbourne
  • Pensione Melbourne Hotel
  • Pensione Hotel Melbourne - By 8 Melbourne
  • Pensione Boutique Hotel Melbourne
  • Best Western Melbourne City Hotel
  • Pensione Boutique Hotel Melbourne
  • Best Melbourne City Hotel
  • Best Melbourne City Melbourne
  • Best Western Melbourne City Hotel
  • Best Western Melbourne City Melbourne
  • Best Western Melbourne City Hotel Melbourne

You should know

  • Up to 3 children 1 year old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.