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4.4 out of 5

"10 stars for customer service. Every single staff member we interacted with during our stay were amazing. So helpful and polite. The property is locat ... " More

By a verified traveller on Fri 15 Mar 2024

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Hotel Description

A luxury stay in the heart of Melbourne awaits you at Grand Hotel Melbourne. Within a short 5-minute stroll, you'll find SEA LIFE Melbourne and Melbourne Convention and Exhibition Centre. Highlights at this boutique hotel include a full-service spa, a restaurant, and an indoor swimming pool.

The restaurant, Gaylord Indian Restaurant, serves Indian cuisine and is open for dinner. For a drink, you can stop by the hotel's own lounge bar. Enjoy the gym, spa tub, sauna, and kids' swimming pool. Other amenities include free WiFi in public areas and laundry facilities. There's also the convenience of self parking.

Sights within a 15-minute walk of this Docklands hotel include Crown Casino and Marvel Stadium.

Standard Studio Apartment

Bed Count 1 King Bed Maximum Occupancy 2 Max
NZ$176* Per night/room 8 Apr. - 9 Apr.

Executive One Bedroom Apartment

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Two Bedroom Apartment

Bed Count 1 King Bed Maximum Occupancy 4 Max

Executive Two Bedroom Apartment

Bed Count 1 King Bed Maximum Occupancy 5 Max

Executive Studio Apartment

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard One Bedroom Apartment

Bed Count 1 King Bed Maximum Occupancy 2 Max

Grand Hotel Melbourne ratings based on 423 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Grand Hotel Melbourne

Everyone (278) Couples (84) Family (34)
5 out of 5
10 stars for customer service. Every single staff member we interacted with during our stay were amazing. So helpful and polite. The property is located very conveniently to shopping, public transport, and restaurants. Felt very safe walking to the hotel at night (after attending a concert nearby). Will definitely be staying again.

Posted by on 15 Mar. 2024

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Comment from Hotel Management

18 Mar. 2024 by Denis

Thanks Marica, we are delighted that you enjoyed our hotel and hospitality. We really appreciate your support and for taking time out to review our hotel.Kind RegardsDenis CrokeGeneral Manager

4 out of 5
Really well kept the wall of the room in was a bit cracked but otherwise really nice, the gym is barely a gym

Posted by on 13 Mar. 2024

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Comment from Hotel Management

19 Mar. 2024 by Denis

Thanks for staying William, we appreciate your support and feedback.Kind RegardsDenis CrokeGeneral Manager

5 out of 5
The staff were very friendly and helpful! We really enjoyed our stay!!!

Posted by on 4 Mar. 2024

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Comment from Hotel Management

19 Mar. 2024 by Denis

Thanks for staying Carol, we appreciate your support and for taking time out to review our hotel.Kind Regards Denis CrokeGeneral Manager

5 out of 5
The staff were really friendly and couldn’t do enough to make the stay extremely enjoyable.

Posted by on 22 Feb. 2024

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Comment from Hotel Management

3 Mar. 2024 by Denis

Thank you Mick, we appreciate your support and for taking the time to review our hotel.Kind Regards Denis Croke (General Manager)

5 out of 5
Our favourite place to stay in Melbourne. Especially friendly staff.

Posted by on 17 Feb. 2024

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Comment from Hotel Management

19 Feb. 2024 by Denis

Thanks for staying with us Paul, we are so happy that you had a great time. We really appreciate your support.Kind RegardsDenis Croke (General Manager)

5 out of 5
Very old building, like it. Like old history.

Posted by on 18 Jan. 2024

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Comment from Hotel Management

19 Jan. 2024 by Denis

Thanks for staying Johannes, we really appreciate your support and are happy to see that you enjoyed the hotel.Kind RegardsDenis Croke (General Manager)

5 out of 5
Very convenient location,

Posted by on 16 Jan. 2024

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Comment from Hotel Management

19 Jan. 2024 by Denis

Thanks for staying Pauline, we really appreciate your support and for taking time out to review the hotel.Kind RegardsDenis Croke (General Manager)

5 out of 5

Posted by on 15 Jan. 2024

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Comment from Hotel Management

15 Jan. 2024 by Denis

Thanks for staying Darren, we appreciate your support.Kind RegardsDenis Croke (General Manager)

5 out of 5
It was so refreshing to stay at an establishment with old fashioned values and personalised service. My partner and i stayed at the Grand for 2 nights and could not fault it at all. Dennis the owner had a personalised card hand written on the desk in our apartment when we arrived as well as a fine selection of chocolates. During our stay we contacted to see if eveything was satisfactory which is something that never happens anymore, it was great to be treated as a human and not just a number, we will definitely be back soon. Thankyou to Dennis and all of his staff for making our stay memorable

Posted by on 7 Jan. 2024

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Comment from Hotel Management

12 Jan. 2024 by Denis

Hi MarkThank you for staying with us and for your wonderful review, we really appreciate your support.Kind RegardsDenis Croke (General Manager)

5 out of 5
I think The Grand Hotel apartments are fantastic and so much room.

Posted by on 21 Dec. 2023

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Comment from Hotel Management

28 Dec. 2023 by Denis

Thanks for staying Suzanne,We really appreciate your support and for taking the time to review our hotel.Kind RegardsDenis Croke - General Manager

About the Grand Hotel Melbourne

Location 33 Spencer St, Docklands, VIC 3000

Property Features

Grand Hotel Melbourne offers its guests a full-service spa, an indoor pool, and a spa tub. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A children's pool, a fitness center, and a sauna are also featured at the luxury Grand Hotel Melbourne. For a fee, parking is available. This Victorian Melbourne hotel is smoke free.

  • 1 building
  • 40 guestrooms or units
  • 6 levels
  • Built in 1880
  • Poolside lounge chairs
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Children's pool
  • Free WiFi
  • Soundproofed rooms
  • Kitchen
  • Laundry facilities
  • Refrigerator
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Southern Cross Station (0.4 km / 0.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Grand Hotel Melbourne offers 40 accommodations with DVD players and minibars. Accommodations offer separate sitting areas. Pillowtop beds feature premium bedding. A pillow menu is available. 42-inch LCD televisions come with premium cable channels. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers, designer toiletries, complimentary toiletries, and hair dryers. This Melbourne hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered once per stay.

  • In-room kitchen
  • Sitting area
  • Pillowtop beds
  • Minibar
  • LCD television
  • Cable channels
  • Premium channels
  • DVD player
  • Refrigerator
  • Microwave
  • Oven
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Luxury bedding
  • Hypo-allergenic bedding
  • Pillow options
  • Shower
  • Housekeeping (once per stay)
  • Nightly turndown service
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Portable fan
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

Gaylord Indian Restaurant - This restaurant specializes in Indian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 10:00 AM

Special check-in instructions:

The front desk is open daily from 7:00 AM - 11:00 PM. If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 7:00 AM - 11:00 PM.
Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 55.00 per day.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, and Eurocard. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, and window guards in each accommodation. Cashless payment methods are available for all transactions.

  • No cots (infant beds) available
  • Children stay free
  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Children stay free - maximum age 11
  • gap period enforced between guest stays 48 hours
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Property follows sanitisation practices of Ecolab (3rd party expert - Global)
  • Mobile key entry is not available
  • Free on-site COVID-19 testing (Antigen/Rapid) is available
  • Property does not require health documentation at check-in

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered self parking fee: AUD 35 per day
  • Rollaway bed fee: AUD 55.00 per day
  • Credit card charges are subject to a surcharge of 1.6 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Melbourne
  • Grand Hotel MGallery Collection
  • Grand Melbourne MGallery Collection
  • Grand MGallery Collection
  • Grand Hotel Melbourne MGallery Collection
  • Grand Hotel Melbourne MGallery by Sofitel
  • Grand Hotel Melbourne MGallery Sofitel
  • Grand Hotel MGallery Sofitel
  • Grand Melbourne MGallery Sofitel
  • Grand MGallery Sofitel
  • Grand Hotel Melbourne
  • Quest Grand Hotel
  • Quest Grand Melbourne
  • Quest Grand

You should know

  • Pool access available from 6:00 AM to 10:00 PM.
  • Children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Guests may experience noise disturbance due to nearby construction work.

Awards & Affiliations

The property is a member of Historic Hotels of the World.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.