4.5 out of 5

"Great location. Close to everything. Staff always friendly and helpful. Room is a bit dated, but very clean. Everything you need to be self contain ... " More

By a verified traveller on Sun 22 Apr 2018

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Hotel Description

Somerset On Elizabeth, Melbourne puts you in the heart of Melbourne, within steps of Melbourne's GPO and Emporium Melbourne. Highlights at this property include a spa tub, a sauna, and in-room kitchens.

Washers/dryers, free WiFi, and free wired Internet are featured in all 135 apartments. Room service is available and kitchens come with fridges, microwaves, and stovetops, so in-room dining is easy. Sitting areas, digital TV, and DVD players are also available.

This business-friendly property offers free WiFi in public areas, a fitness centre, and a business centre. Added amenities include laundry facilities, concierge services, and a 24-hour front desk. Continental breakfast is available daily between 6:30 AM and 10:30 AM. There's also valet parking, along with the convenience of an airport shuttle.

Places within a short walk of this 4-star Melbourne Central Business District property include Bourke Street Mall and Royal Arcade.

Somerset On Elizabeth ratings based on 410 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0
4 out of 5

Friendly helpful staff, excellent location!

Pros: Everything, was perfect for our needs having 3 of us staying and wanting self contained.
Cons: Pillows were way to soft, however some people may like that.
Location: All Melbourne CBD attractions and transport close at hand. Location was best we’ve stayed at for us and we will stay again next time visiting family.
Great location. Close to everything. Staff always friendly and helpful. Room is a bit dated, but very clean. Everything you need to be self contained, kitchen well supplied.

Posted by , from Qld on 22 Apr 2018

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Comment from Hotel Management

23 Apr 2018 by Udaya H

Dear T, Thank you for choosing to stay at Somerset and for your heart-warming review. We are very pleased to know that you appreciated our welcoming friendly staff and the quality room facilities with all the amenities. Your kind words have been passed on to our teams. This will certainly motivate them to keep up the good work. We thank you very much for your patronage and look forward to welcoming you back with us at Somerset on Elizabeth very soon. Kind Regards, Udaya Herath.

3 out of 5

Well sited but noisy, no double glazing

Pros: The shower
This apartment complex is well sited in the centre of Melbourne with an easy walk to shops and theatres. The room itself was basic, all you need really. The shower is fabulous and the bed is comfortable. Shame about the noise. There is no double glazing and we were woking most nights by rubbish trucks emptying rubbish bins right outside our window. There was always noisy people on the street and plenty of traffic all night. In the bedroom there was no room for a bedside table on one side of the bed due to a short wall in the way.

Posted by , from Tauranga New Zealand on 10 Apr 2018

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Comment from Hotel Management

21 Apr 2018 by Udaya H

Dear Teena, Thank you for taking the time to tell us about your experience at the Somerset on Elizbeth. I am delighted to hear that you enjoyed your stay with us and that you found the hotel comfortable and the location convenient. I am sorry that some of your experience did not meet your expectations; please allow me to express my sincerest apologies. Next time please let us know in advance so, we can assign a room away from the street side. Your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Udaya Herath Assistant Guest Service Manager.

5 out of 5
Have stayed 10 times at this place, it is our Melbourne home away from home. So close to all the shops and entertainment/ sporting venues

Posted by on 9 Apr 2018

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Comment from Hotel Management

17 Apr 2018 by Kelly Spratt

Dear Anonymous. We are delighted to learn that Somerset On Elizabeth continues to be one of your preferred travel destinations when staying in Melbourne. Furthermore, I am glad to read you enjoy our central location. Receiving such positive feedback from you motivates us to further improve our commitment to deliver good service. Yours sincerely Kelly Spratt | Guest Service Manager

5 out of 5

Centre of Melbourne

Pros: Very quiet and comfortable. Complementary newspapers. So close to shops and eateries.
Took full advantage of the valet parking for convenience staying in the centre of the city. Since I am getting over ankle surgery this was fantastic.

Posted by on 8 Apr 2018

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Comment from Hotel Management

15 Apr 2018 by Udaya H

Thank you for sharing your feedback with us following your recent stay. I am very happy to hear that you enjoyed your stay with us and you found our location is a great one, being close to places of interest, great restaurants and parks, as well as convenient transport links. Thank you once again and we look forward to welcoming you back again soon. Kind Regards, Udaya Herath Assistant Guest Service Manager

4 out of 5

nice hotel in central location

Apartment style hotel great for families in the prefect location. Close to shops and many eateries. Parking is the only draw back if you were to use that facility as the rate is very expensive considering you’re staying at the property.

Posted by on 28 Mar 2018

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Comment from Hotel Management

1 Apr 2018 by Udaya H

We are pleased that you enjoyed your stay at our hotel, appreciated the service, and the room and its facilities. We are most concerned with the satisfaction of all of our guests and your feedback is of great value to us. It allows us to ensure and improve the quality of service we want to offer our guests. We hope we will have the pleasure of welcoming you again very soon. Kind Regards, Udaya Herath

5 out of 5

Everything you could want - right there!

Pros: Location, QUIETNESS, friendly staff, great relaxation facilities.
Cons: As an elderly lady who is not very agile, a handrail on the steps into the jet pool ( as is in the spa) would be a grea help.
Location: Trains, trams, market, cafes, and all the pampering and great shopping you could want is just a few minutes stroll away.
Lovely QUIET Hotel with everything you could want close by! Great city views with no traffic noise, very comfy, spacious room. Front desk and housekeeping staff were always friendly, helpful and smiling. Extra points to the lovely lady on the front desk as we were leaving, who managed to pull the BEST taxi driver in Melbourne out of thin air! Delicious meals can be delivered to your room for less than the price of a similar pub meal..perfect for when you just want to relax. Many a luxurious hour was spent in the jet pool....heaps of extra fluffy towels on hand was a bonus. Public transport very close and sooooo much to see and great cafes within a few easy minutes stroll. We will be back!

Posted by , from SA on 27 Mar 2018

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Comment from Hotel Management

1 Apr 2018 by Udaya H

Dear Ruby, Thank you for your lovely comments. I appreciate you choosing to stay with us during your recent visit to Melbourne. Please know that your feedback is extremely valuable to us. It is delighted to see our staff were fantastic and assisted you in many ways during your stay.We use feedback, such as yours, to continuously make changes to improve our guest experience. We hope that you will give us the opportunity to serve you again in the future. Warm regards, Udaya Herath

5 out of 5

Central to everything.

Pros: The staff, size of the room and centrally located.
Cons: Tiling in bathroom shower/bath area a little tired but was clean.
Location: Bourke Street Mall, Chinatown (a short walk), Southern Cross station (short tram ride).
We visit Melbourne often and so have stayed in many hotels. We found Somerset on Elizabeth to be a great place to stay. We arrived early to drop our bags off (we had a 4 night stay) and were pleasantly surprised to be able to check in early. Wifi was complimentary and it worked very well. Our apartment room had a separate living area and bedroom (TV in bedroom and living) and small kitchenette. It was extremely comfortable, a great size, clean and serviced daily. The bathroom tiled area may be a little tired looking but it was clean and a good size as it contained a washer/dryer which came with easy to follow instructionsand complimentary washing powder. The hotel was central to everything and close to trams which take you straight to Southern Cross station if you need to catch a Skybus to the airport. A great stay and we will definitely be looking at the deals that are offered by this hotel in the future when we stay in Melbourne.

Posted by , from New South Wales on 17 Mar 2018

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Comment from Hotel Management

19 Mar 2018 by Udaya H

Dear MT,We are truly overjoyed to read your review. It is heartening to note your kind compliments on the property location, its facilities and we are glad that you were able to enjoy a generous service experience during your visit. My team joins me in conveying a heartfelt thank you, to you for the appreciative note you have so kindly taken the time to post and are thrilled to note that we exceeded your expectations in all areas. Comments such as yours motivate us to walk that extra mile to ensure the expectations of discerning guests such as you are met and exceeded. It was indeed a pleasure for us to be at your service and we look forward to welcoming you back very soon again. Warm Regards, Udaya Herath,Assistant Guest Service Manager.

5 out of 5

Central and spacious

We stayed in a one-bedroom exec apartment. There was plenty of room to relax, big bathroom and not too much street noise. We were close to everywhere we wanted to go in the city, walking distance because we were right in the middle!

Posted by on 15 Mar 2018

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Comment from Hotel Management

17 Mar 2018 by Udaya H

Dear Ella, Thank you for taking the time to comment on your stay at Somerset. I am so pleased to know how much you enjoyed every aspect of your stay, from the hotel's location to the facilities provided by the hotel.We do sincerely hope that we'll have the opportunity to welcome you all back for another equally enjoyable experience. Sincerely,Udaya Herath,Assistant Guest Service Manager.

5 out of 5

Comfort & Location

We stayed here overnight, and throughly enjoyed it. The beds were incredibly comfortable, the two bedroom apartment was spacious, great view & location, and the staff were very accomodating.

Posted by on 15 Mar 2018

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Comment from Hotel Management

17 Mar 2018 by Udaya H

Dear Guest, Thank you for taking the time to comment on your stay at Somerset on Elizabeth. It is always a pleasure to receive positive feedback on the delivery of service from our helpful and friendly Staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Udaya Herath,Assistant Guest Service Manager.

5 out of 5
Pros: position,
great postition, easy to get to and from the city

Posted by on 13 Mar 2018

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Comment from Hotel Management

17 Mar 2018 by Udaya H

Dear Guest, Thank you for taking the time to comment on your stay at Somerset on Elizabeth.We are very pleased to learn that you had an enjoyable stay with our spacious accommodations and room facilities. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Udaya Herath, Assistant Guest Service Manager.

About the Somerset On Elizabeth, Melbourne

Location 250 Elizabeth Street, Melbourne, VIC 3000

Property Features

Somerset On Elizabeth, Melbourne offers its guests a spa tub, a sauna, and a fitness centre. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include A business centre, a limo/town car service, and a meeting room. Event space at this apartment measures 538 square feet (50 square metres). The business-friendly Somerset On Elizabeth, Melbourne also features tour or ticket assistance, concierge services, and complimentary newspapers in the lobby. For a fee, parking is available.

  • 1 building
  • 135 guestrooms or units
  • 10 levels
  • 538 sq ft of conference space
  • 50 sq. m of conference space
  • Built in 2003
  • Childcare (surcharge)
  • Business facilities
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Lift

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Washer/dryer
  • Fridge
  • Microwave
  • Free cots/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Valet parking (surcharge)

Transport

  • Airport: Melbourne, VIC (MEL-Tullamarine) (23.8 km / 14.8 mi)
  • Train station: Southern Cross Station (1.1 km / 0.7 mi)
  • Metro station: Melbourne Central Station (0.4 km / 0.2 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Somerset On Elizabeth, Melbourne offers 135 forms of air-conditioned accommodation with washers/dryers and DVD players. This accommodation offers separate sitting areas. Televisions come with digital channels. Accommodation at this 4-star apartment has kitchens with fridges, stovetops, microwaves and kitchenware and utensils. Bathrooms include complimentary toiletries and a hairdryer. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers and telephones. Additionally, rooms include a safe and coffee/tea makers. Housekeeping is offered on a daily basis and in-room massages can be requested.

  • In-room kitchen
  • Washer and dryer
  • Sitting area
  • In-room dining (limited hours)
  • Digital channels
  • DVD player
  • Fridge
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)

Food & Drink

For a fee, guests can enjoy a continental breakfast daily from 6:30 AM to 10:30 AM.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the apartment include a spa tub, a sauna and a fitness centre. The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals nearby

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 2 PM

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 6 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 50 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • Union Pay

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: AUD17 per person (approximately)
  • Valet parking fee: AUD45 per day (in/out privileges)
  • Rollaway bed fee: AUD50 per night
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Somerset Elizabeth Melbourne Apartment
  • Somerset Elizabeth Apartment
  • Somerset Elizabeth Melbourne
  • Somerset Elizabeth
  • Somerset On Elizabeth, Melbourne Hotel Melbourne
  • Somerset On Elizabeth Hotel Melbourne

You should know

  • Children 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.