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4.1 out of 5

"Just an overall excellent experience for me. Friendly reception, good services, and everything I needed for my stay. Very pleasant stay here. " More

By a verified traveller on Tue 26 Mar 2024

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Hotel Description

At Novena Palms Motel you'll be 3.9 km (2.4 mi) from Nudgee Golf Club and 4.8 km (3 mi) from Eagle Farm Racecourse. Highlights at this motel include an outdoor swimming pool, and in-room kitchenettes and balconies.

This business-friendly motel offers free WiFi in public areas, a terrace, and luggage storage. Added amenities include laundry facilities. There's also free self parking, along with the convenience of free airport drop-off service.

Sights within a 10-minute drive of this 4-star Northgate motel include St Joseph's Nudgee College and Brisbane Entertainment Centre.

Basic Room, Non Smoking, Kitchenette

Bed Count 1 King Bed Maximum Occupancy 3 Max
NZ$164* Per night/room 29 Mar. - 30 Mar.

Standard Double Room, Balcony

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Triple Room, 1 Bedroom, Kitchenette

Bed Count 3 Twin Beds Maximum Occupancy 3 Max

Standard Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Single Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Twin Room, 1 Single Bed, Accessible

Bed Count 1 Twin Bed Maximum Occupancy 2 Max

Novena Palms Motel ratings based on 354 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Novena Palms Motel

Everyone (198) Couples (101) Business (2) Family (45)
5 out of 5
Just an overall excellent experience for me. Friendly reception, good services, and everything I needed for my stay. Very pleasant stay here.

Posted by on 26 Mar. 2024

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4 out of 5

Posted by on 11 Mar. 2024

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4 out of 5

Posted by on 8 Feb. 2024

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3 out of 5
We booked a room with 3 single beds for 3 people, but only 2 of anything was supplied - cups, blankets etc. there was an insect nest behind the bathroom door that erupted during our stay and I had to tune the tv in myself. The Wi-Fi password wasn’t available in the room and there was little information on anything other than a few photocopied and out of date menus. The bed frames squeaked when anyone turned over and the mattresses were hard and uncomfortable. There was also a large gap under the front door that we blocked with a towel so nothing came in during the night. It looked ok on the surface but the longer we were there the more tired the place felt. Location was convenient as was the airport shuttle, but I’d be unlikely to stay again.

Posted by on 25 Jan. 2024

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5 out of 5
It was great...lady was friendly n informative. They ran us 2 airport in shuttle bus n we left our car there 15 days...excellent...peace of mind.

Posted by on 13 Jan. 2024

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1 out of 5
Totally misrepresented. Felt too uncomfortable & Unsafe to stay. Office building derelict & the accommodation was out the back where it was dirty & unkempt. Room looked clean but washed dishes still in drainer on sink did not give impression that the room/bed had been freshly cleaned/changed..Had to pay for the room even though it was unsuitable because I didn't meet the cancellation deadline. Would never have booked if I had known the true situation!!

Posted by on 7 Jan. 2024

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5 out of 5

Posted by on 7 Jan. 2024

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3 out of 5

Posted by on 7 Jan. 2024

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2 out of 5
Photos on site not what you get when you arrive. We thought this motel had been shut down when we first arrived due to the condition and appearance of it. We arrived between 1-2pm (check in time usually 2pm) but room not ready. We had to wait outside for approximately 20 mins in the covered area but it was raining so seats were all wet. When we got our room, it did stink of overuse of chemicals. The floor had just been mopped but there were still tissue paper, chips and other rubbish on the floor. The pillows stunk as well as our towels. The electrical power point in the bathroom was not properly fitted to the wall and very unsafe to use. The gardens are all overgrown with weeds. The TV continually shut off during a movie. You are only provided with 3 sets of kitchen ware but we were a family of 4. Restaurant is closed as well so you may need to update this as there is hardly any other options of eating out nearby.

Posted by on 4 Jan. 2024

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5 out of 5

Posted by on 19 Dec. 2023

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Property Features

Novena Palms Motel offers its guests an outdoor pool, a terrace, and laundry facilities. Public spaces have free WiFi. A shuttle from the hotel to the airport is free at scheduled times. Limited free parking is available on a first-come, first-served basis.

  • 1 building
  • 20 guestrooms or units
  • 2 levels
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Terrace

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Kitchenette
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Train station: Brisbane Northgate Station (2.2 km / 1.4 mi)
  • Property shuttles: Free airport drop-off
  • Parking: Free self parking

Room Amenities

Novena Palms Motel offers 20 accommodations with coffee/tea makers and hair dryers. Rooms open to balconies or patios. Accommodations at this 4-star motel have kitchenettes with refrigerators, microwaves, and cookware/dishes/utensils. Bathrooms include showers and complimentary toiletries. Flat-screen televisions come with cable channels. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room kitchenette
  • Private balcony or patio
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Kitchenware
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wardrobe or closet

Nearby Activities

Recreational amenities at the motel include an outdoor pool.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 6:00 PM

Special check-in instructions:

The front desk is open daily from 9:00 AM - 6:00 PM. If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions and lockbox information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property's airport shuttle drop-off operates at the following times: Monday-Friday at 6:15, 7, 7:40, and 8:30 AM, Saturday at 6:15, 7, and 7:40 AM. Service is not available on Sundays and public holidays.

The front desk at this property is open daily from 9:00 AM - 6:00 PM.
Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email with special check-in information and lockbox information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 10.0 per day.
  • Cribs (infant beds) are available for AUD 10.0 per day.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and debit cards. Cash is not accepted.

For guests' safety, the property includes a smoke detector in each accommodation.

  • No lifts
  • Front desk opens daily at 9:00 AM
  • Front desk closes daily at 6:00 PM
  • Debit cards
  • Guests will receive an email with special check-in instructions
  • Staffed front desk
  • Smoke detector
  • Guest will receive an email before arrival 24 hours
  • Social distancing measures are in place

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 10.0 per day
  • Rollaway bed fee: AUD 10.0 per day
  • Credit card charges are subject to a surcharge of 2.0 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Novena Palms Motel Northgate
  • Novena Palms Northgate
  • Novena Palms Motel
  • Novena Palms
  • Novena Palms Motel Motel
  • Novena Palms Motel Northgate
  • Novena Palms Motel Motel Northgate
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.